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Basecamp Resorts - Whirlpool

1102 Bow Valley Trail Canmore AB · Aquatic Facility

Official record from Alberta →

Inspection summary

Basecamp Resorts - Whirlpool has been inspected 21 times by Alberta Health Services (Environmental Public Health) since January 11, 2024. The most recent inspection, on May 11, 2026, recorded 2 infractions.

None of the 21 inspections on record were free of infractions. In the past 12 months there were 2 inspections with 5 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 27 times across 16 separate inspections, most recently on May 5, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 17 times across 17 separate inspections, most recently on May 11, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 17 times across 17 separate inspections, most recently on May 11, 2026. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

21 inspections

  1. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  2. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample submitted this week was not tested as the date of collection was written on the form as April 4th (not May 4th). Please submit a new sample this week.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  3. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample taken on October 6, 2025 had a heterotrophic plate count of 140cfu/ml. Treat water to remove contamination. Resample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  4. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample taken September 2, 2025 had total coliforms present. Treat whirlpool to remove contamination. Resample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  5. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample taken July 7, 2025 had Pseudomonas isolated. Close whirlpool until Pseudomonas treatment is done. Resample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  6. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample written as taken on May 20, 2025 was not tested as it was received by the lab over 24 hours after collection. Wrong date may have been written on requisition form. Resample to be submitted.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  7. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  8. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday May 7th, 2025, had pseudomonas isolated. - Operators were informed to treat and re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  9. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  10. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 10, 2025 water sample had Pseudomonas isolated. Close whirlpool until a Pseudomonas disinfection is done. Resample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  11. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  12. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • December 30, 2024 water sample had Pseudomonas isolated. Treat water to remove contamination. Resample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  13. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No water sample was submitted the week of June 17/24. A water sample from the whirlpool is to be submitted each week.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  14. Risk Management Inspection

    6 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 25/24 water sample had Pseudomonas isolated. Treat water to remove contamination and resample.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • April 8/24 water sample had Pseudomonas isolated. Whirlpool is to be closed until such as treatment done to remove contamination and resample taken of the whirlpool water that is confirmed to be satisfactory.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No bacteriological water sample of the whirlpool water was submitted the week of April 1-7th, 2024. A water sample is to be submitted weekly.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • April 12/24 water sample had a plate count of over 57,000 cfu/ml. Treat water to remove contamination and resample. Whirlpool is to remain closed.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  15. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  16. Demand Inspection

    6 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 25/24 water sample had Pseudomonas isolated. Treat water to remove contamination and resample.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • April 8/24 water sample had Pseudomonas isolated. Whirlpool is to be closed until such as treatment done to remove contamination and resample taken of the whirlpool water that is confirmed to be satisfactory.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • April 12/24 water sample had a plate count of over 57,000 cfu/ml. Treat water to remove contamination and resample. Whirlpool is to remain closed.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No bacteriological water sample of the whirlpool water was submitted the week of April 1-7th, 2024. A water sample is to be submitted weekly.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.Cover being used over inlet is coming loose; please ensure secure.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  17. Monitoring Inspection

    6 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 25/24 water sample had Pseudomonas isolated. Treat water to remove contamination and resample.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • April 8/24 water sample had Pseudomonas isolated. Whirlpool is to be closed until such as treatment done to remove contamination and resample taken of the whirlpool water that is confirmed to be satisfactory.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No bacteriological water sample of the whirlpool water was submitted the week of April 1-7th, 2024. A water sample is to be submitted weekly.
    • 09. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Critical)?
      • Pool logs were showing that lately the chlorine level for the whirlpool was below 2ppm on several days, likely as a result of the ORP setpoint being set too low. There were also days when there were no notes as to whether anything was done to correct the low chlorine level. ORP setpoint was raised and was advised staff will undergo re-training on minimum required chlorine levels and action to take if chlorine is too low.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The float is stuck in the flow meter for the jet pump. Please ensure the flow meter is functional and accurate.Cover being used over inlet is coming loose; please ensure secure.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Based on the surface area of the whirlpool, the batherload should only be 5; signage says 10. Signage needs to be changed.
  18. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • April 8/24 water sample had Pseudomonas isolated. Whirlpool is to be closed until such as treatment done to remove contamination and resample taken of the whirlpool water that is confirmed to be satisfactory.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 25/24 water sample had Pseudomonas isolated. Treat water to remove contamination and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • No bacteriological water sample of the whirlpool water was submitted the week of April 1-7th, 2024. A water sample is to be submitted weekly.
  19. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • March 25/24 water sample had Pseudomonas isolated. Treat water to remove contamination and resample.
  20. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample submitted on Feb. 5, 2024 was not tested as there was no id# on the bottle. Resample this Thursday.
  21. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Jan. 8/24 water sample had Pseudomonas isolated. Treat whirlpool to remove contamination.

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