Diner Deluxe
132-3477 Lakeshore Rd Kelowna BC V1W 3S9 · Restaurant - Food Service
Details
- Google rating
- 4.3 / 5 (8)
- Phone
- +1 236-420-5537
- Website
- Visit website →
Opening hours
- Friday8 AM–2 PM
- Monday8 AM–2 PM
- Saturday8 AM–3 PM
- Sunday8 AM–3 PM
- Thursday8 AM–2 PM
- Tuesday8 AM–2 PM
- Wednesday8 AM–2 PM
Contact details, hours and reviews from Google Maps
Inspection summary
Diner Deluxe has been inspected 5 times by Interior Health Authority since July 5, 2020. The most recent inspection, on September 17, 2025, recorded 4 infractions.
None of the 5 inspections on record were free of infractions. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Protecting food from contamination, Handwashing and staff hygiene and Cleaning and sanitizing.
Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
Protecting food from contaminationHigher risk
This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.
Recorded 4 times across 4 separate inspections, most recently on September 17, 2025. For example:
5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
Handwashing and staff hygieneHigher risk
Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.
Recorded 3 times across 3 separate inspections, most recently on September 17, 2025. For example:
7 Are there handwashing stations available and properly supplied?
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded 2 times across 2 separate inspections, most recently on July 18, 2024. For example:
3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
Food temperature controlHigher risk
Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.
Recorded once on July 18, 2024. For example:
2 Are proper temperature controls maintained to ensure safe storage and display of foods?
PestsHigher risk
Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.
Recorded once on July 18, 2024. For example:
2 Are proper pest control measures in place on the premises?
About this data
These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
5 inspections
- Monitoring
4 infractions
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): Ensure the bar glasswasher is equipped with iodine test strips.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): Knives were being stored in the gap between the wall and the prep table. Operator was instructed to discontinue storing knives in this manner
- F2.5K Storage of equipment, food contact surfaces and utensils must prevent contamination.
- F2.6 Are the premises designed and equipped to ensure safe food handling?
- Observation(s): The rear standing freezer was not properly sealing and had a significant buildup of ice in it. Operator relocated the frozen food inside it and was instructed to repair the door seal prior to using.
- F2.7 Are there handwashing stations available and properly supplied?
- Observation(s): The kitchen handwashing sinks were out of paper towel at time of inspection.
- F2.7C Handwashing station must be supplied with single-service product for drying hands.
- F2.1 Does the facility have proper monitoring supplies?
- Monitoring
2 infractions
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): Ensure scoops have handles and are stored in a manner that prevents contamination of the food.
- F2.5K Storage of equipment, food contact surfaces and utensils must prevent contamination.
- F2.6 Are the premises designed and equipped to ensure safe food handling?
- Observation(s): Pans above the grill and cooked eggs were being stored on surfaces lined with blue disposable cloth. Operator was instructed to remove the cloths so the surfaces would be smooth, non absorbent, and easy to clean.
- F2.6B All food contact surfaces must be constructed from materials that are suited for their intended purpose, durable and free from any noxious (harmful) or toxic substance.
- F2.6F Food contact surfaces must be smooth and non-absorbent and easy to clean.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Monitoring
6 infractions
- F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
- Observation(s): The food in the walk in cooler was measured at approximately 8°C and the cooler appeared to be having difficulty maintaining temperature below 4°C. The temperature logs were reviewed and the potentially hazardous food was relocated to a different fridge which was functioning reliably.
- F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): F2.1A: The test strips for the chlorine and quat sanitizer solution were expired and needed to be replaced. The operator also needed to obtain iodine test strips for their iodine glasswasher. The operator was instructed to obtain all these test strips for their facility. F2.1B: Several fridges and freezers did not have internal thermometers. The operator was instructed to keep thermometers inside the refrigeration units and record their temperatures on the temperature log.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.1B A thermometer accurate within 1 °C must be available to monitor processes.
- F2.2 Are proper pest control measures in place on the premises?
- Observation(s): There was a significant amount of flies in the rear area by the washrooms. The operator was instructed to implement pest control measures.
- F2.2C The premises must be maintained free of pests.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): The quat sanitizer solution used in the facility was weak when tested. The operator remade the solution to the appropriate concentration.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): F2.5C: Wiping cloths were left out on food surfaces. The operator was instructed to keep cleaning cloths in sanitizer between uses or launder them immediately after use. *CDI* F2.5G: There was water leaking from the air outlet in the walk in cooler. The operator was instructed to ensure the water leak is repaired.
- F2.5C Wiping cloths must be maintained and stored in a sanitary manner.
- F2.5G Foods must be stored in a manner to prevent contamination.
- F2.7 Are there handwashing stations available and properly supplied?
- Observation(s): Several handwashing stations in the kitchen needed to be equipped with soap in a suitable dispenser and paper towel. The operator was instructed to equip the handwashing sinks with these items.
- F2.7B Handwashing station must be supplied with liquid soap in a dispenser.
- F2.7C Handwashing station must be supplied with single-service product for drying hands.
- F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
- Monitoring
2 infractions
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): Each chemical used on the facility as a food contact surface sanitizer requires a test strip to verify its concentration (e.g. Iodine test strip was not available during inspection). Follow the Sanitation Plan.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): Glass washer iodine measured 0 - 12 ppm via test strip multiple times. *Ensure iodine is maintained at 12.5-25 ppm. Quats dispenser at dish pit measured 150 - 200 ppm. Quats spray bottles at 150 ppm. *Ensure Quats is maintained at 200 - 300 ppm.
- F2.3A Mechanical dishwasher/glasswasher must provide sufficient washing and sanitizing action to remove contamination.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F2.1 Does the facility have proper monitoring supplies?
- Monitoring
2 infractions
- F1.7 Are foods protected from contamination?
- F2.7 Are there handwashing stations available and properly supplied?
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Reviews
Reviews provided by Google Maps- Brandon Collins
Visited Diner Deluxe recently and overall the experience was mixed. The atmosphere was really nice and the hostess was very friendly and welcoming, which made a great first impression. The menu also looked great with lots of good options. The food itself tasted good, but the portion size on the chicken and waffles was smaller than expected — only one waffle and one small piece of chicken. For the price, I was hoping for a bit more. The biggest issue was the wait time. It took quite a while to get seated and even longer for the food to come out, making the whole visit close to 2 hours. During the wait, it would’ve been nice to have a few more check-ins or coffee refills from our waitress, as the service felt a little disconnected at times. That said, I do think this place has a lot of potential to be a 5-star spot because the atmosphere and food quality are there. A few improvements to service and timing would make a big difference.
- Makarena Flores
Lovely place for brunch. Nice view! I visited Kelowna for 4 days and more than 3 persons recommended me this place so I decided to check it out! A lot of options, fair price I had the avocado toast with fruit. Everything tasted very fresh. Service was kind and fast!
- Alister Aaltonen
Service and food were excellent. We came in with no reservation and 9 people and they were super accommodating. Server was very nice, all drinks filled, food was fast. I had the deluxe burrito and it was amazing. It feels very homey and nice in there, nice decorations, music at the right volume. Everyone is working hard, the curly haired girl also clearly working hard and she was very nice. Overall great experience, will definetly come again!
- Grace Fraser
If you're looking for the best tasting brunch in Kelowna, this is the spot. Everything on the menu is bang on. My absolute favorites include the mac & cheese, mascarpone french toast, and the pancakes (so fluffy). And if you don't get the cinnamon bun, what are you even doing?? Get the cinnamon bun. The service is a bit warmer at the Calgary locations but we are so happy to have a location here in town!
- Maddy Fletcher
The food here is easily 5 stars. Delicious breakfast and prepared correctly. Loses a star due to extremely slow service. They were maybe 40% full at the time and I think we saw our server three times - once to take the food order, check on us 15 minutes after we received our food, and deliver the bill/take payment. She was lovely but we would have ordered a few more drinks had someone checked on us more frequently. Regardless, this is not a deterrent, as the food is fantastic, the location is great, and the ambience is lively and welcoming.
- Brandon Collins
Visited Diner Deluxe recently and overall the experience was mixed. The atmosphere was really nice and the hostess was very friendly and welcoming, which made a great first impression. The menu also looked great with lots of good options. …
- Makarena Flores
Lovely place for brunch. Nice view! I visited Kelowna for 4 days and more than 3 persons recommended me this place so I decided to check it out! A lot of options, fair price …
- Alister Aaltonen
Service and food were excellent. We came in with no reservation and 9 people and they were super accommodating. Server was very nice, all drinks filled, food was fast. I had the deluxe burrito and it was amazing. It feels very homey and …