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Fairmont Banff Springs - Willow Stream East Falls (Assiniboine)

405 Spray Avenue Banff AB T1L 1J4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Fairmont Banff Springs - Willow Stream East Falls (Assiniboine) has been inspected 16 times by Alberta Health Services (Environmental Public Health) since October 19, 2023. The most recent inspection, on April 28, 2026, recorded 1 infraction.

1 of 16 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 2 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 30 times across 13 separate inspections, most recently on March 26, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 5 times across 5 separate inspections, most recently on January 15, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on April 28, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 4 times across 4 separate inspections, most recently on February 29, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

16 inspections

  1. Monitoring Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Three tiles missing on deck by skimmer furthest from the stairs. Staff aware of missing tiles and are in process of correcting.
  2. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday March 23rd, 2026, had an HPC of 210 CFU/ml. -Operators were informed to treat and submit a re-sample.
  3. Demand Inspection

    0 infractions

  4. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Feb.24/25; Sample positive for TC. Treat and resample, review sampling procedure.
  5. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Jan.21/25 Sample had an HPC of 120cfu/ml. Treat and resample.
  6. Monitoring Inspection

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Chlorine level initially low (1.62ppm) but rose during inspection to adequate level (above 2ppm). Ensure controller is calibrated and lag time set appropriately to respond to any water quality issues.
  7. Demand Inspection

    5 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Apr.15/24; HPC 120 cfu/ml. Treat and resample.Water sample from March 25th, 2024, had an HPC of 190 CFU/mL. - Operators were informed to treat and re-sample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Aug 12/24 Sample had high HPC of 820cfu/ml.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sept 16/24; HPC 130cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.4/24; Sample has HPC of 450cfu/ml. Check systems and shock chlorinate.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  8. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sept 16/24; HPC 130cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Apr.15/24; HPC 120 cfu/ml. Treat and resample.Water sample from March 25th, 2024, had an HPC of 190 CFU/mL. - Operators were informed to treat and re-sample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Aug 12/24 Sample had high HPC of 820cfu/ml.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  9. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Aug 12/24 Sample had high HPC of 820cfu/ml.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Apr.15/24; HPC 120 cfu/ml. Treat and resample.Water sample from March 25th, 2024, had an HPC of 190 CFU/mL. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  10. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Apr.15/24; HPC 120 cfu/ml. Treat and resample.Water sample from March 25th, 2024, had an HPC of 190 CFU/mL. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  11. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from March 25th, 2024, had an HPC of 190 CFU/mL. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  12. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Manually tested pH level (6.8) does not match set point on controller (7.4). Calibrate controller and ensure pH is consistent.
  13. Demand Inspection

    6 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • October 16/23; HPC 240 cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.20/2023; HPC 690cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • February 5/24; HPC 450 cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Feb.23/24; HPC 280cfu/ml. Treat and resample. Check systems.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Alkalinity measured at 48ppm. Ensure alkalinity is kept between 60 and 180ppm; sodium bicarbonate may need to be added more frequently.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Current anti-entrapment plan indicates there is one filter pump (66gpm), 1 jet pump (52gpm), and one waterfall pump (63gpm) and two interconnected suction outlets (main drains). If jet pump is working, this would exceed the flow rate currently specified on drain covers (max 125gpm). If there are only 2 outlets, each outlet cover would need to be able to handle 100% of the flow. When replacing covers in 2023, ensure they are replaced with covers that allow adequate flow and confirm drains are interconnected and serve filters, jets, and waterfall.
  14. Demand Inspection

    5 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • October 16/23; HPC 240 cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.20/2023; HPC 690cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • February 5/24; HPC 450 cfu/ml. Treat and resample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Alkalinity measured at 48ppm. Ensure alkalinity is kept between 60 and 180ppm; sodium bicarbonate may need to be added more frequently.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Current anti-entrapment plan indicates there is one filter pump (66gpm), 1 jet pump (52gpm), and one waterfall pump (63gpm) and two interconnected suction outlets (main drains). If jet pump is working, this would exceed the flow rate currently specified on drain covers (max 125gpm). If there are only 2 outlets, each outlet cover would need to be able to handle 100% of the flow. When replacing covers in 2023, ensure they are replaced with covers that allow adequate flow and confirm drains are interconnected and serve filters, jets, and waterfall.
  15. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • October 16/23; HPC 240 cfu/ml. Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Nov.20/2023; HPC 690cfu/ml. Treat and resample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Alkalinity measured at 48ppm. Ensure alkalinity is kept between 60 and 180ppm; sodium bicarbonate may need to be added more frequently.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Current anti-entrapment plan indicates there is one filter pump (66gpm), 1 jet pump (52gpm), and one waterfall pump (63gpm) and two interconnected suction outlets (main drains). If jet pump is working, this would exceed the flow rate currently specified on drain covers (max 125gpm). If there are only 2 outlets, each outlet cover would need to be able to handle 100% of the flow. When replacing covers in 2023, ensure they are replaced with covers that allow adequate flow and confirm drains are interconnected and serve filters, jets, and waterfall.
  16. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • October 16/23; HPC 240 cfu/ml. Treat and resample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Alkalinity measured at 48ppm. Ensure alkalinity is kept between 60 and 180ppm; sodium bicarbonate may need to be added more frequently.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Current anti-entrapment plan indicates there is one filter pump (66gpm), 1 jet pump (52gpm), and one waterfall pump (63gpm) and two interconnected suction outlets (main drains). If jet pump is working, this would exceed the flow rate currently specified on drain covers (max 125gpm). If there are only 2 outlets, each outlet cover would need to be able to handle 100% of the flow. When replacing covers in 2023, ensure they are replaced with covers that allow adequate flow and confirm drains are interconnected and serve filters, jets, and waterfall.

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