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Heritage Square

3904 27 St Vernon BC V1T 4X7 · Institutional - Food Service

Official record from Interior Health →View on Google Maps →

Details

Google rating
3.3 / 5 (7)

Contact details, hours and reviews from Google Maps

Inspection summary

Heritage Square has been inspected 8 times by Interior Health Authority since October 22, 2013. The most recent inspection, on January 30, 2026, found no infractions.

4 of 8 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 0 infractions recorded. The higher-risk findings here relate to: Protecting food from contamination.

The last 3 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on December 1, 2022. For example: 7 Are foods protected from contamination?

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 2 times across 2 separate inspections, most recently on December 1, 2022. For example: 6 Are the premises designed and equipped to ensure safe food handling?

  • Equipment and utensilsLower risk

    Equipment has to be built from cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked shelf, a worn gasket or utensils stored the wrong way. They are generally lower risk but show how well the kitchen is maintained.

    Recorded 2 times across 2 separate inspections, most recently on April 24, 2017. For example: 4 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

8 inspections

  1. Monitoring

    0 infractions

  2. Monitoring

    0 infractions

  3. Monitoring

    0 infractions

  4. Monitoring

    2 infractions

    • F1.7 Are foods protected from contamination?
      • Observation(s): Do not store thawing meats on a tray on the floor in the walk-in cooler . Thawing meats in the cooler is an excellent practice however they must be stored above the floor. Do not use non-food grade bags to store dry items in bins in the dry storage area. All storage containers or liners must be of food grade quality. Ensure that all spray bottles utilized for cleaning and sanitizing are labelled as such.
    • F2.6 Are the premises designed and equipped to ensure safe food handling?
      • Observation(s): Lighting units located in the dry storage area require protective covers.
  5. Monitoring

    1 infraction

    • F2.6 Are the premises designed and equipped to ensure safe food handling?
      • Observation(s): As previously discussed, a hot hold unit is highly recommended.
      • F2.6D Hot holding equipment must be of the type or capacity to meet the needs of the premises.
  6. Monitoring

    1 infraction

    • F3.4 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
      • Observation(s): Ensure the HVAC return air vents, ducting and filters cleaned as part of your Sanitation Plan cleaning/maintenance schedule.
      • F3.4C - The premises must be properly constructed and maintained in good, clean and sanitary condition.
  7. Monitoring

    1 infraction

    • 14 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
      • Observation(s): [14.2] - Fluorescent light fixtures do not have shatter proof shielding. Please place shatter proof shielding on light fixture above food prep area. Cutting boards were observed to be in good condition - good No chips and cracks were found on knives - good
      • 14.2 - All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the safe and sanitary handling of food.
  8. Monitoring

    0 infractions

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Reviews

Reviews provided by Google Maps
  • frances birkich

    Mother at 90 and myself live together in our own home very thankful. We both have witnessed a few instances that are concerning that should never happen. Honestly most care aid nurses have no respect for seniors who can't help themselves. Examples: A family visiting their mother for Mother's Day brought bouquet flowers. The day we went to visit weeks later, as I enter her room, flowers dead in the vase in her room, untouched. She asked me to please remove them immediately. We both went to visit her the other day during their lunch. We both witnessed food spoonfulls given to her quickly, without giving her a chance to chew properly. Careaid offered ice cream sandwiches to all before main meal was completed that's nice but this particular senior had chocolate ice cream covering her entire chin area while shoving her meal into her mouth. Another senior wheelchair bound called for care aid, but didn't hear her the careaid continued her work in the kitchen. As friendly as I am, I approached her asking what she needed or wanted. All she wanted " Someone to talk with" I spent 10 min comforting her. She thanked me telling me I have high spirits making her day. It really breaks our heart to see there isn't any respect whatsoever in this facility. Yes it's clean quiet television on, BUT PEOPLE NEED PEOPLE.

  • Diane Wilson

    My mother became a resident in long term care at Heritage Square 2 years ago and she absolutely loves it there! The manager is wonderful as are the office staff, nurses, recreation organizers and care aides. My mother has a lovely room with adjoining bathroom and the rooms at Heritage Square are much larger than at all the other residences in Vernon (and we checked every single one of them before deciding.) She has a big TV on a 5 foot stand, floor to ceiling bookcase, table, recliner, 2 dressers , an additional chair and remaining space for both her walker and wheelchair. Her room is decorated to be like a garden with artificial plants, pictures and photographs,. And there is a flowered duvet on her bed. When she first went into residence after the initial 3 months she asked if she could stay and if she got to keep her room! And when we take her out she is happy to return and says, "'I'm home!" She always praises the care aides for their kindness and they always take time to talk with her. Heritage Square also goes out of their way to keep us updated and informed. Since the pandemic Heritage Square has done everything possible to make things the best they can possibly be for their residents. I am not alone in expressing my appreciation to them for this as I have spoken to the children of other residents who are also very thankful for their efforts. In fact during mother's stay, a lady was transferred to Heritage Square temporarily as space was sought for her elsewhere. However after 2 months she expressed that she wanted to stay and was overjoyed when this was allowed! I would like those reading this review to know that I visit mother 2x a week during this pandemic and saw her 3x a week before the restrictions, so I have come to know Heritage Square very well. Many times I tell friends how fortunate we feel to have mother settled in such a loving place.

  • Gerald Anderson

    THIS HOME WAS GOOD AT ONE TIME HOWEVER IT NO LONGER IN MY OPINION IS FIT TO OPERATE. i HAVE SEEN RAT /MOUSE BOXES AROUND THE HOME ESPECIALLY IS THE ONE BY THE FRIDGE IN THE KITCHEN. THE RESIDENTS ARE NOW SLEEPING ON HARD GREEN PLASTIC COVERED FOAM WHICH IS SO HARD IT WOULD CRIPPLE ME. UNLESS THE FAMILY BUYS FOAM OR GEL COVERINGS THERE IS NOT EVEN A MATTRESS COVER ISSUED. SOME RESIDENTS APPEAR DRUGGED AND ARE PUT TO BED AS EARLY AS 530 PM. i HAVE WITNESSED RESIDENTS TREATED WITH DISDAIN , IMPATIENCE, AND RUDENESS BORDERING ON ABUSE, RESIDENTS LAY IN THEIR BEDS SCREAMING FOR HELP AND IT IS ASSUMED THEY ARE MERELY SEEKING ATTENTION OR WANTING TO GO TO THE BATHROOM (WHICH IS NOT ALLOWED AFTER THEY ARE IN BED IF THEY ARE NOT INDEPENDENTLY MOBILE) i HAVE ON NUMEROUS OCCASIONS WITNESSED ONE STAFF MEMBER IN PARTICULAR SAY SHUT UP AND MERELY CLOSE THE RESIDENTS DOOR CHECKING NOTHING. SHE THEN TELLS EVERYONE WHO WILL LISTEN HOW LITTLE TIME SHE HAS AND THEN SIT FOR TWO HOURS PLAYING ON HER I PHONE SELLING JEWLERY. PLEASE LOOK ELSEWHERE ga

  • Donald Lawson

    Incredible, thoughtful staff.

  • frances birkich

    Mother at 90 and myself live together in our own home very thankful. We both have witnessed a few instances that are concerning that should never happen. Honestly most care aid nurses have no respect for seniors who can't help themselves. …

  • Diane Wilson

    My mother became a resident in long term care at Heritage Square 2 years ago and she absolutely loves it there! The manager is wonderful as are the office staff, nurses, recreation organizers and care aides. My mother has a lovely room with …

  • Gerald Anderson

    THIS HOME WAS GOOD AT ONE TIME HOWEVER IT NO LONGER IN MY OPINION IS FIT TO OPERATE. i HAVE SEEN RAT /MOUSE BOXES AROUND THE HOME ESPECIALLY IS THE ONE BY THE FRIDGE IN THE KITCHEN. THE RESIDENTS ARE NOW SLEEPING ON HARD GREEN PLASTIC …

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