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Kingfisher Place

4328 Crystal Drive Vernon BC V1T 8V5 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Kingfisher Place has been inspected 5 times by Interior Health Authority since February 18, 2021. The most recent inspection, on December 18, 2025, recorded 1 infraction.

None of the 5 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 1 infraction recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 4 times across 3 separate inspections, most recently on December 18, 2025. For example: 2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded once on November 5, 2024. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 6 times across 4 separate inspections, most recently on November 5, 2024. For example: 3 - Does the facility demonstrate appropriate outbreak prevention and control measures?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

5 inspections

  1. Routine Inspection

    1 infraction

    • R4.2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?
      • Observation(s): The system to ensure that medication administration records are completed is ineffective. A review of Medication Administrative Record's (MAR) identified PRN medication that was sporadically missing signatures for the administration of medication. Failure to chart or administer medication as prescribed can potentially affect the health and safety of persons in care. Submit by January 9, 2026, the plan that will be implemented to ensure ongoing compliance with Section 78(2)(b) of the Residential Care Regulation. The plan must include your process for ongoing monitoring of the updated system.
      • R4.2D - Keep a medication administration record showing the date, amount, and time at which the medication was administered; 78( 2 )(b)
  2. Routine Inspection

    4 infractions

    • R4.2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?
      • Observation(s): The system to ensure that administered medications are recorded is ineffective. A review of the Medication Administration Records identified several PRN medications which were administered but not recorded showing the date and effectiveness. There were also noted missing signatures for PRN’s that had been recorded with dates and effectiveness.
      • R4.2C - Keep a medication administration record showing all medications administered to the person in care; 78( 2 )(a)
    • R1.1 - Does the Licensee operate in accordance with their license and inform Licensing of any significant changes?
      • Observation(s): The system for self-monitoring the facility is ineffective as noted by the following deficiencies that were observed; - An unlocked door, which had a sign saying keep locked. - A review of daily checklists identified missed recordings - Behavioural support plans located in the red binder, resident care plan binder and on Sharevision had three different review dates for the same plan. - A review of a health care plan in a binder had a review date of January 2023, which was not updated to reflect the current care plan. - A policy and procedure manual accessible to staff was dated April 2023, which was not updated to reflect the current policies and procedures located on Sharevision.
      • R1.1W - Regularly monitor the physical environment and the care and services provided; 61
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): The system to ensure food is safely stored is ineffective, raw vegetables were observed to be stored openly on a top shelf in a fridge.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): The system to ensure that all rooms and common areas are maintained in a safe condition is ineffective as evident by the downstairs patio cluttered with furniture and cardboard boxes. The upstairs patio had a pile of extension cords outside the door posing a potential unsafe tripping hazard. The system to ensure that staff are not smoking on the premises is ineffective. A table and chairs with an ashtray containing cigarette butts were observed on an outside patio next to a side door. The system to ensure all medications are safely and securely stored is ineffective. Medicated cream was located in a person in care’s bathroom during this inspection. This was corrected during the inspection.
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
      • R7.1M - Ensure that no one other than a person in care engages in a restricted activity while on the premises of the facility; 23(2)(a).
      • R7.1AR - Ensure all medications are safely and securely stored; 69( 3 )(a)
  3. Routine Inspection

    2 infractions

    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): The system to ensure that only medication prescribed or ordered by a medical or nurse practitioner is ineffective. It was observed during the inspection that over the counter, non-prescribed medication was stored in the medication cupboard as well in the PRN cupboard.
      • R9.1E - Administer only medications prescribed or ordered by the medical or nurse practitioner; 70 ( 1 )
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): The system to ensure that monitoring the health and safety of each person in care regularly to determine if their needs continue to be met is ineffective. A review of a care plan identified that a follow-up medical appointment had not been made.
      • R10.2A - Monitor the health and safety of each person in care regularly to determine if their needs continue to be met; 50 ( 1 )
  4. Routine Inspection

    2 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Licensing reviewed employee records. There is no system in place to to obtain evidence employees have complied with the province's immunization control program.
      • R3.1F - Obtain evidence that employed persons comply with the province's immunization and tuberculosis control programs; 37( 1 )(e)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): Licensing reviewed the facility policy for outbreak prevention and control. The facility policy provides direction for outbreak control, however, does not provide direction for outbreak prevention.
      • R6.3F - Develop general facility outbreak prevention and control policies as recommended by the medical health officer; Director of Licensing Standards of Practice: Immunization of Adult Persons in Residential Care
  5. Routine Inspection

    2 infractions

    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): The process for monitoring the weight of each person in care monthly is ineffective. Upon review of a person in care's file, several months in 2020 were not documented. There is no process in place to document when a person in care refuses to be weighed.
      • R4.1R - Weigh each person in care monthly and record their weight in their nutritional plan (Does not apply to Hospice); 83( 4 )(a)(c)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): The process in place for ensuring that food is safely stored is ineffective. During the inspection, it was noted that a deep freeze and a mini fridge were not monitored to ensure food was safely stored. Also, a fridge was noted to be consistently recorded to have a temperature of -5 degrees Celsius; it was determined that the thermometer was inaccurate. There was also no directions instructing staff on what to do if the temperature readings are not within the describe ranges.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )

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