Skip to content
Loading map…

Quatro Home

797-799 Settlement Road Kamloops BC V2B 6J4 · Residential Care - Licensing

6 inspections

  1. Routine Inspection

    4 infractions

    • R7.2 - Is the environment maintained to prevent falls?
      • Observation(s): During a review of furniture and equipment for use by PICs, an approximately quarter-sized chip to the surface of an upstairs bathroom sink was observed. When furniture and equipment for use by PICs are not maintained in a safe and clean condition, this increases risk of PICs ingesting the chipped surface material. Submit by May 18, 2026, evidence that all furniture and equipment for use by PICs are maintained in a safe and clean condition.
      • R7.2O - Furniture and equipment for use by persons in care must be maintained in a safe and clean condition; 21(d)
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): During a review of weekly menus, it was observed that not every snack contained at least two food groups as described in Canada's Food Guide. When each snack does not contain at least two food groups this increases risk to persons in care's (PIC) overall health and nutritional status. Submit by May 18, 2026, evidence that within all weekly menus, each snack contains at least two food groups as described in Canada's Food Guide.
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): It was observed that there were undated frozen meat items, in one freezer, for consumption by PICs. Undated food poses a risk of foodborne illness if consumed by PICs. Submit by May 18, 2026, evidence that all food for consumption by PICs is safely prepared, stored, served, and handled.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): In several areas where water is accessible to PICs, water temperatures were measured and noted to be heated to approximately 55 degrees Celsius. When water accessible to PICs is heated to more than 49 degrees Celsius, PICs are at risk of scalding. Submit by May 18, 2026, evidence that water accessible to PICs, from any source, is not heated to more than 49 degrees Celsius. ________________________________________________________ On a review of the rooms and common areas, the following was observed: - Staining to baseboards observed in a lower level bathroom. - Railing on one upper level deck was observed to move significantly when tested for security. When rooms and common areas are not maintained in a safe and clean condition this increases risk to PICs health, safety and dignity. Submit by May 18, 2026, evidence that all rooms and common areas are maintained in a safe and clean condition.
      • R7.1C - Ensure water accessible to a person in care does not exceed 49 degrees Celsius; 17
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
  2. Routine Inspection Follow-up

    2 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The system to ensure that policies are implemented by employees is ineffective. On a review of three staff files, Mandt training for one staff member was not completed on an annual basis as directed by facility policy.
      • R2.1S - Ensure policies are implemented by employees; 85( 1 )(d)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): The system to ensure that the performance of each employee is reviewed both regularly and as directed by the medical health officer under subsection (2) to ensure that the employee continues to meet the requirements of this regulation, is ineffective. On a review of three staff files, the performance reviews for the respective staff members were not completed on an annual basis as directed by facility policy.
      • R3.1N - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
  3. Routine Inspection

    1 infraction

    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): The system to ensure that the licensee provides secure, safe and adequate storage areas for cleaning agents, chemical products and other hazardous materials is ineffective. Cleaning agents were observed in an unlocked kitchen cupboard, accessible to persons in care.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
  4. Routine Inspection

    3 infractions

    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): A review of two person in care's financial records showed there was money noted as "missing". A new tracking system has been implemented in October 2023 for employees supporting persons in care with purchasing items (keyholders). The facility is currently investigating where the missing money may have been not accounted for, as well as making adjustments to their newer tracking system and how items are being documented by employees.
      • R4.1K - Keep a record of all money, valuables and other things held by the licensee in trust or safekeeping for persons in care; 79( 1 )(a)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Water temperatures were taken in areas where persons in care have access to water and one of the water temperatures read to be at 51.9 degrees Celsius. During the inspection the following physical facility deficits were noted: -A large circular hole exposing drywall, measuring approximately 60-80 cm in diameter, was present in the foyer entry of the facility -One of the facility stoves was missing an element -One dryer in the facility was labelled as "Broken, do not use" and reported as being needed to be fixed -One Microwave handle was broken in a kitchen area -There were three window screens that had been removed from windows and were bent/broken in one of the bedrooms of a person in care One of the kitchen cupboards had spilled dry food present inside.
      • R7.1C - Ensure water accessible to a person in care does not exceed 49 degrees Celsius; 17
      • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): The facility was not able to provide Medication Safety and Advisory Meeting Minutes and the manager informed Licensing that meetings had not been held to their knowledge, but only medication storage area inspections.
      • R9.1B - Appoint a supervising pharmacist to serve on the medication safety and advisory committee and inspect medication storage areas; 68( 2 )(a)(b)
  5. Routine Inspection

    1 infraction

    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): In several places in the home (PIC bedroom area, dining room, kitchen) there is flooring that has lifted which causes a potential tripping hazard. The home is owned by BC Housing and plans are in place to have flooring replaced next week, please inform licensing when this is completed.
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
  6. Routine Inspection

    3 infractions

    • R4.5 - Are incidents and notifications reported and records retained as required?
      • Observation(s): One reportable incident (Service Delivery Problem) was discussed during this inspection which was not reported to Licensing. Facility does has appropriate incident reporting procedures in place. Ensure this missed report is submitted to Licensing using the IH incident reporting portal.
      • R4.5D - Immediately notify licensing in the form and manner required, if a person in care is involved in a reportable incident; 77( 2 )(c)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Planned performance evaluations for 2020 are behind schedule, please submit a plan on how overdue evaluations will be completed.
      • R3.1K - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): Facility has a procedure in place for regularly checking and charting fridge and freezer temperatures, a review of the charting indicated freezer and fridge temperatures were noted as not being in the desired range on multiple occasions. Inform Licensing on what steps are to be taken to review and follow-up on temperature checks/charting to ensure optimal food storage.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )