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Westsyde Care Residence

2980 Westsyde Rd Kamloops BC V2B 7E9 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Westsyde Care Residence has been inspected 9 times by Interior Health Authority since November 23, 2015. The most recent inspection, on October 30, 2025, recorded 1 infraction.

1 of 9 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 12 times across 6 separate inspections, most recently on December 1, 2023. For example: 1 - Is there an ongoing planned program of physical, social and recreational activities?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 3 times across 3 separate inspections, most recently on February 6, 2019. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 8 times across 5 separate inspections, most recently on October 30, 2025. For example: 1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Routine Inspection

    1 infraction

    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The posted menu in the kitchen did not include information on what daily snacks are provided to persons in care, The system to ensure that snacks contain at least two food groups is ineffective. Not meeting minimum nutritional requirements may pose health risks. Submit a corrective action plan by November 14, 2025, which indicates how the facility will ensure persons in care will be offered at least two daily snacks which include at least 2 food groups.
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    2 infractions

    • R8.1 - Is there an ongoing planned program of physical, social and recreational activities?
      • Observation(s): Due to a vacant recreation worker, the recreation activities available within the facility over the past few months has been minimal. Please inform on what steps will be taken to increase recreation activities until such time the recreation role is filled.
      • R8.1A - Provide a program of activities, without charge, that is suitable to the needs of persons in care (Does not apply to Hospice); 55( 1 )(a)(i)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Some care plans reviewed did not include an oral care plan.
      • R10.3D - Care plans must includes an oral health care plan; 81( 3 )(b)
  4. Routine Inspection

    7 infractions

    • R4.2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?
      • Observation(s): A Medication Administration Record (MAR) reviewed during this inspection was observed as inconsistently charted.
      • R4.2D - Keep a medication administration record showing the date, amount, and time at which the medication was administered; 78( 2 )(b)
    • R10.4 - Are restraint and fall prevention plans appropriate?
      • Observation(s): Restraint tracking documents observed during inspection were charted later in the shift and not at the time monitoring occurred. Restraint plans in place did not include specific instructions for staff on how often the restraint needed to be monitored when in use.
      • R10.4F - Employees administering a restraint must follow any instructions in the care plan of the person in care respecting the use of restraints; 73( 2 )(b)(ii)
      • R10.4G - Document in the care plan the use of the restraint, its type and the duration for which it is used ; 73( 2 )c
    • R1.1 - Does the Licensee operate in accordance with their license and inform Licensing of any significant changes?
      • Observation(s): Most recent routine inspection not posted at the time of this inspection.
      • R1.1O - Display, in a prominent place in the facility, the most recent routine inspection record. (Does not apply to Child and Youth Residential or Community Living); 11( 1 )(b)
    • RB1.17 - Is the most recent routine inspection report displayed in a prominent place? (does not apply to Child and Youth Residential or Community Living)
      • Observation(s): Most recent routine inspection not posted at the time of this inspection.
      • RB1.17A - Post the most recent routine inspection in a prominent place.
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): Facility has a complaint/dispute resolution process, ensure the process is updated to include Licensing Direct contact information. This contravention was noted during the last routine inspection and was found unresolved during this visit.
      • R2.1J - Establish a fair, prompt and effective process for expression of concerns, complaints and dispute resolution; 60(a)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Criminal record reviews were completed for each staff, however some were completed through the RCMP instead of the Criminal Record Review Program which is required. Ensure all staff receive clearance through the Criminal Record Review Program.
      • R3.1B - Ensure criminal record checks are obtained for all employed persons; 37( 1 )(a)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): During inspection it was observed that a razor, bar of soap and toothbrush were left out in two separate bathrooms. It is facility policy that person in care's personal belongings are not kept in common areas.
      • R6.3A - Establish a program to instruct, if necessary, and assist persons in care in maintaining health and hygiene; 54 ( 1 )
  5. Routine Inspection

    1 infraction

    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): PIC's who are able to leave the building independently do have care plans in place that speak to some steps to take if they do not return by the specified return time, ensure the plans are reviewed/updated to include specific details for each PIC who can leave independently. Recreation plans are in place for each PIC, ensure facility charting includes more detail on how/when these recreation goals are being met.
      • R10.3A - Develop a care plan with the participation of the person in care to the extent reasonable practical or the parent or representative and takes into account the unique abilities, physical, social and emotional needs, cultural and spiritual preferences of the person in care; 81( 2 )(a)(i)(ii)(b) (Show More)
      • R10.3F - Care plans must include a recreation and leisure plan; 81( 3 )(d)
  6. Routine Inspection

    1 infraction

    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): It was noted that some light fixtures in a bedroom and two bathrooms were missing light covers, as well as some bathroom fans were observed as dusty.
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
  7. Monitoring

    2 infractions

    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): Fridge and freezer monitoring systems are in place, daily auditing is occurring, but the optimal zones for temperatures are noted on the tracking document in Celsius and several thermometers in use at the facility are in Fahrenheit. Some of the Fahrenheit temperatures reviewed were out of the optimal food storage zone. Please review food temperature auditing procedures to ensure food is always stored at the appropriate temperature in facility fridges and freezers. Flu season signage and masks not available at the entry door to the facility, inform licensing that this has been rectified, also inform licensing on what systems will be put in place to ensure flu season preparations occur every year from December 1 to March 31. Documentation regarding which staff have received a flu shot and which need to wear a mask is in place.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
      • R6.3F - Develop general facility outbreak prevention and control policies as recommended by the medical health officer; Director of Licensing Standards of Practice: Immunization of Adult Persons in Residential Care
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Several behavioural care plans reviewed lacked specific details for staff indicating how they should attempt to achieve the direction given in the plan. Inform Licensing on how all behavioural plans will be updated, also inform licensing on what procedures are in place to ensure care plans are audited on a regular basis.
      • R10.3C - Care plans must include a plan to address behavioural intervention, if applicable; 81( 3 )(a)(ii)
  8. Monitoring

    4 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): The facility policy/document used for tracking staff qualifications has not been updated over the last year, please review this policy to ensure the information is up to date. The document does not currently include the expiry dates for staff CPR/first aid qualifications. Inform licensing that the policy has been reviewed and that staff CPR/first aid expiry dates have been reviewed to allow for at least one staff on site with current CPR/first aid certification at all times.
      • R3.1O - Ensure that persons in care have immediate access at all times to an employee who holds a valid first aid and CPR certificate from a course that meets requirements of Schedule C, is knowledgeable about each person in care's medical condition, and is capable of effectively communicating with emergency personnel; 43( 1 )(a)(b)(c) (Show More)
    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): One PIC chart reviewed did not include weight documentation for the past two months. ensure PIC weights are checked and charted at least monthly (or according to care plan) and the results are reviewed to determine if a significant change has occurred and any action may be required. This infraction was noted on the last inspection at this site and remains unresolved. Inform Licensing on what systems are in place to audit monthly PIC weights.
      • R4.1R - Weigh each person in care monthly and record their weight in their nutritional plan (Does not apply to Hospice); 83( 4 )(a)(c)
    • R4.4 - Are records kept on each employee with the necessary requirements?
      • Observation(s): Criminal record clearances for several staff have expired, ensure the expired CRC's are attained and that a process is in place to ensure all expiry dates are known for staff to allow for applications for new checks to be completed prior to the old one expiring.
      • R4.4A - Keep employee criminal record check results; 86(a)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): A bottle of anti-freeze was found in the outside activity area of the facility, the facility has a physical self monitoring process in place, please review this procedure to ensure it includes monitoring of the out door areas of the facility to keep all potentially hazardous materials inaccessible to PIC's.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
  9. Monitoring

    5 infractions

    • 3.1 Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Facility policy is to complete annual staff performance evaluations, staff evaluations are behind at this time, inform licensing on when they will be up to date.
      • Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
    • 4.4 Are records kept on each employee with the necessary requirements?
      • Observation(s): Facility policy is to complete annual staff performance evaluations, staff evaluations are behind at this time, inform licensing on when they will be up to date.
      • Keep a record of any employee performance reviews and any attendance at continuing education programs; 86(d)
    • 7.1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Several items noted in a poor state of repair: room identified with holes in drywall and marks on wall, broken curtain rod, shelf in bathroom loose, bathroom door handle, gate off of kitchen and door bell receiver in hallway: LO discussed these items with the interim Manager during today's visit. Submit a plan to licensing on how these will be corrected. Picnic table stored outside of one exit may make quick exit more difficult in an emergency, please move table to ensure easy exit.
      • Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
      • Ensure emergency exits are not obstructed or secured in a manner that may hinder exit in an emergency; 22 ( 2 )
    • 9.1 Are medications stored, handled, and administered appropriately?
      • Observation(s): Hand written additions to MAR's noted during this inspection, ensure a Pharmacist records all medications on medication administration records.
      • Ensure a pharmacist packages all medications and records all medications on the person in care's medication administration record; 69( 1 )(a)(b)
    • 10.2 Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): Ensure all PIC's who are able to leave the building independently have identification that include their name, facility name and emergency contact information.
      • Ensure there is written documentation (name, facility name, emergency contact information) in possession of persons who temporarily leave the facility (Does not apply to Child and Youth Residential who are capable of self identification); 56( 1 ) ( 2 )

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