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Willow Place

355 Willow Dr Trail BC V1R 2M8 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Willow Place has been inspected 6 times by Interior Health Authority since March 30, 2017. The most recent inspection, on January 29, 2026, recorded 1 infraction.

1 of 6 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 5 times across 3 separate inspections, most recently on December 18, 2019. For example: RB1.25 - Are care plans developed within 30 days of admission for admissions of 30 days or more?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 3 times across 3 separate inspections, most recently on January 29, 2026. For example: 1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

6 inspections

  1. Routine Inspection

    1 infraction

    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The menu/food served documentation did not consistently show what food people in care were eating. Some dates were noted to be blank or indicate nothing was served. One record reflected a sandwich was served for lunch for a few days in a row. There was no indication of what type of sandwich was eaten. Without records of what proteins, vegetables or starches are begin served it is difficult to ascertain if there is a variety of foods being served or if it meets the nutritional plans of persons in care. Submit by February 13, 2026, a written plan outlining how you will ensure the menu/food served is documented. The plan must include the system you will implement to support ongoing monitoring to ensure sustained compliance.
      • R5.1E - Provide a variety of foods in consideration of each person in care's nutrition plan and needs; 62( 2 )(c)(i)
  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    1 infraction

    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): Although there was documentation in place to illustrate what persons in care were eating for breakfast, the four week menu did not include breakfast or snacks.
      • R5.1B - Develop a menu for persons in care accommodated for greater than 6 weeks, for at least each 4 week period; 62( 1 )(b)
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
  4. Routine Inspection

    3 infractions

    • RB1.25 - Are care plans developed within 30 days of admission for admissions of 30 days or more?
      • Observation(s): See R.10.3 above regarding nutrition care plans.
    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): The system for ensuring that all persons in care have their height and weight recorded on admission appeared ineffective. One resident did not have any record of his height on file. This was addressed during the inspection.
      • R4.1A - Record the height and weight of each person in care on admission; 49 ( 2 )
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): The system for ensuring that all persons in care have a nutrition care plan appeared ineffective. This was evidenced by noting that one of the persons in care did not have a nutrition care plan in place at the time of the inspection.
      • R10.3N - Develop a nutrition plan for each person in care and review the plan on a regular basis (Applies to a facility with 24 or fewer persons in care); 83( 1 )(a)( 3 )(a)
  5. Monitoring

    1 infraction

    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): The system for ensuring all care plans are reviewed/revised at minimum annually appeared to be ineffective. Upon random chart audit, LO's noted that one person in care had an outdated oral care plan.
      • R10.3K - Review and, if necessary, modify each care plan if there is a substantial change in the circumstances of the person in care, or at least once a year, to ensure it continues to meet the needs, preferences, and is compatible with the abilities of the person in care; 81( 4 )(b)(i)(ii)
  6. Monitoring

    2 infractions

    • R6.2 - Have all persons admitted to the facility complied with the Province’s immunization and tuberculosis control programs?
      • Observation(s): The system in place to ensure that all residents have TB screening records on file was ineffective. This item was indentified on the previous inspection report and had since been addressed. This is recurring infraction and was again addressed during the inspection. The system of ensuring of all residents have up to date immunization records appeared to be ineffective. One resident who had been admitted in the Fall did not have an immunization status on file. This was addressed during the inspection.
      • R6.2A - Ensure that all persons admitted comply with the Province’s immunization and tuberculosis control programs; 49 ( 1 )
      • R6.2B - Keep clear and up to date records of the immunization status of each person in care; Director of Licensing Standards of Practice: Immunization of Adult Persons in Residential Care
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The system for ensuring that all policies and procedures are reviewed/revised at minimum annually appears to be ineffective. The policy manual at the house indicated that the policies have not been reviewed since 2015.
      • R2.1Q - Review and, if necessary, revise policies and procedures at least once a year; 85( 1 )(b)

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