7-Eleven #29783
101-125 Hwy 33 E Kelowna BC V1X 2A1 · Restaurant - Food Service
View on Google Maps →Details
- Google rating
- 2.8 / 5 (18)
- Phone
- (250) 765-2477
- Website
- Visit website →
Opening hours
- FridayOpen 24 hours
- MondayOpen 24 hours
- SaturdayOpen 24 hours
- SundayOpen 24 hours
- ThursdayOpen 24 hours
- TuesdayOpen 24 hours
- WednesdayOpen 24 hours
Contact details, hours and reviews from Google Maps
9 inspections
- Monitoring
0 infractions
- Monitoring
3 infractions
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): Food residue buildup was observed on the French fry cutter. Inadequate washing and sanitizing of the cutter can lead to the growth of disease-causing bacteria which can cross-contaminate food. Ensure to dismantle the removable parts while cleaning and follow the manual cleaning procedures properly. Wash, rinse, and sanitize the cutter as per the Sanitation plan.
- F2.3B Manual dishwashing procedure must provide sufficient washing and sanitizing action to remove contamination.
- F2.3C Clean in place warewashing procedures must provide sufficient washing and sanitizing action to remove contamination.
- F2.7 Are there handwashing stations available and properly supplied?
- Observation(s): The sink installed in the kitchen was noted to be used as prep sink and operator indicated that the sink located in the food store area is used as hand sink. This hand sink is separated by a door.
- F2.7D Handwashing stations must be maintained, adequate in number and location, to ensure convenient access to all employees.
- F2.7E Handwashing stations must remain accessible at all times.
- F3.2 Is the premises construction and layout unchanged and in accordance with approved plans?
- Observation(s): It appeared that the operator made the changes in the floor plan without approval. 3-compartment sink in the kitchen is relocated to other side of the building and one sink is installed in the kitchen, which is being used as prep sink. Please provide a drain board adjacent to the prep sink and install a handwashing station in the kitchen to prevent food contamination and to facilitate proper handwashing of food handlers.
- F3.2A Changes to the premises must only be made with approval of plans and specifications by the health officer.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Monitoring
1 infraction
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): Automatic sanitizer dispenser for QUATS estimated to be about 100 ppm versus typical 200 ppm depending on label instructions. Area is used to prepare raw chicken to ready to eat.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Monitoring
2 infractions
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): 1) Missing ceiling tiles in the back food storage area. 2) No shatterproof light covering in the back food storage area 3) Garbage is piled up in the hallway leading to the freezer and in the back food storage area.
- F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
- F2.5E Equipment or materials not required for food related operations must be removed from the premises.
- F2.7 Are there handwashing stations available and properly supplied?
- Observation(s): Operator noted that the hand sink immediately outside the back cooking area is used as the hand sink for staff during food handling. This sink is separated from the cooking area by a door. There is a 3-compartment sink directly in the cooking area which is used for both food prep and dishwashing. There is soap and paper towels stocked in this area.
- F2.7D Handwashing stations must be maintained, adequate in number and location, to ensure convenient access to all employees.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Monitoring
2 infractions
- F1.5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Observation(s): a) The staff did not wash hands after using the cash register and prior to handling food and food equipment during the inspection. b) The staff did not wash hands after using the cash register and prior to putting gloves during the inspection. b) The staff did not wash hands after touching nose and prior to handling food and food equipment during the inspection. The Environmental Health Officer discussed the inadequate handwashing with the concerned staff during the inspection however, she said that she is just too busy to wash hands. The Officer told her that hand washing is required to protect the food from contamination and the customers from any food borne illness.
- F1.5A Employees must wash their hands as often as necessary to prevent the contamination of food.
- F1.5B Employees must exhibit cleanliness and good personal hygiene.
- F1.7 Are foods protected from contamination?
- Observation(s): a) Car antifreeze products are stored on the same shelves with packaged food products in the back storage area. To reduce any potential contamination to the food packaging, the staff moved the antifreeze products away from the food products during the inspection. b) Raw chicken pieces are being thawed under the cold running water without any package to prevent contamination. The best safe practices are outlined in this link: <https://www.fsis.usda.gov/wps/portal/fsis/topics/food-safety-education/get-answers/food-safety-fact-sheets/safe-food-handling/the-big-thaw-safe-defrosting-methods-for-consumers/bigthaw2>. Please contact the Environmental Health Officer for follow up by Jun. 20, 2018.
- F1.7A The operator must ensure that all food on the premises is protected from contamination.
- F1.5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Monitoring
2 infractions
- F1.1 - Are proper cooking and reheating procedures followed?
- Observation(s): The record shows that the some food cooking temperatures were not completed in the store template.
- F1.1B - Potentially hazardous foods must be rapidly reheated to 74°C or hotter within 2 hours.
- F2.4 - Are foods handled in a sanitary manner and protected from contamination?
- Observation(s): Non-food items (e.g. office supplies, bulletin pins and tacks, etc) are stored above the food storage containers and are not be stored in designated areas away from any food, food equipment or food contact surfaces.
- F2.4A - The operator must ensure that all food, supplies and equipment on the premises is protected from contamination
- F1.1 - Are proper cooking and reheating procedures followed?
- Monitoring
4 infractions
- 5 - Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Observation(s): A food staff is wearing rings on hands while handling foods during the inspection. Please remove jewelleries on hands for adequate hand washing for the food preparation and minimise any contamination.
- 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
- Observation(s): - A food probe thermometer is not stored in a sanitary manner. - Scoops are stored in dry foods in a manner that the handles touch foods directly.
- 14 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
- Observation(s): The test strip kit for the sanitizer is not available to verify the concentration of the sanitizer.
- 15 - Are there handwashing stations available and properly supplied?
- Observation(s): - Soap is not available for the hand washing sink in the front food preparation area. - Paper towel is not available for the hand washing sink in the food preparation area in the back room. - Please do not have the garbage bin in the manner that would limit the access to the hand sink in the front food preparation area.
- 5 - Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Monitoring
5 infractions
- 4 - Are proper refrigeration, freezing and thawing procedures followed?
- Observation(s): *A food thermometer is not available in the condiment fridge.
- 5 - Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Observation(s): *A food staff did not wash hands after handling a cashier and prior to handling food and food equipment.
- 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
- Observation(s): *A food probe thermometer is not stored in a sanitary manner. *Scoops are stored in dry foods in a manner that the handles touches foods directly.
- 14 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
- Observation(s): *The test strip kit for the sanitizer is discoloured and it may not provide accurate readings.
- 15 - Are there handwashing stations available and properly supplied?
- Observation(s): *The hand sink in the food area in the front area is blocked by a garbage bin.
- 4 - Are proper refrigeration, freezing and thawing procedures followed?
- Monitoring
0 infractions
Reviews
Reviews provided by Google Maps- Davinder Singh
I recently visited a 7-Eleven store and had an extremely pleasant experience, mainly because of the outstanding customer service provided by Saman. From the moment I entered the store, I felt welcomed and comfortable due to Saman’s friendly attitude and positive energy. It’s not often that customer service stands out this much, but this visit truly did. Saman greeted me with a warm smile and was very attentive throughout my visit. They took the time to listen carefully, answered all my questions clearly, and helped me find what I was looking for without any rush. Even though the store became busy, Saman remained calm, polite, and professional, making sure every customer was treated with respect. What impressed me the most was Saman’s patience and genuine willingness to help. They went above and beyond their basic duties, ensuring the checkout process was smooth and quick while still maintaining a friendly conversation. Small gestures like thanking customers and wishing them a good day made a big difference and left a positive impression. The store was clean and well-organized, and Saman’s professionalism reflected positively on the overall atmosphere of the 7-Eleven. Customer service like this makes a store stand out and encourages customers to return. Overall, my experience was excellent, and Saman truly represents what great customer service should look like. Their kindness, efficiency, and respectful behavior made my visit enjoyable. I would definitely recommend this 7-Eleven to others and look forward to visiting again because of the great service provided by Saman.
- Luke Bartucci
Was there today Sunday June 14th at around 7:00PM, there was a younger Indian girl working. Picked up an order with some cookies and donuts. She was on the phone the entire time with somebody, and after handling her phone did not use gloves or tongs to pick up my food. Owner definitely needs to talk with this employee.
- Arshkaur Sidhu
I went into this 7-Eleven to get my gas receipt since the pump was out of paper, and even though the store was busy with a long line, Saman stayed calm and welcoming. She greeted every customer with a genuine smile and handled everything efficiently. Despite how hectic it was, she took the time to explain the food deals and how to redeem 7-Eleven points through the app, which I really appreciated. Her excellent customer service actually convinced me to buy wings, and I’ll definitely be coming back.💓💐
- Derek T
Hot beverage machine is dispensing French Vanilla when you push button for Hot Chocolate. Mentioned this to two different employees, 3 days consecutively now still the same. All the positive reviews for this location are trolls. Have I had good customer service here before? Yes, there is one employee that gets it. The rest will ignore you and focus on their courier pickups like you don't exist.
- Anmolpreet Kaur
This 7-Eleven location is very convenient and well managed. The store is usually clean, products are easy to find, and the shelves are kept organized. Staff members are helpful and respectful, even during busy hours. Service is fast, and the overall environment feels safe and welcoming. A good place to stop for everyday items
- prabhleen kaur
"Want to give rating in NEGATIVE " I recently visited this store and experienced pathetic customer service. The cashier, Harpreet, was extremely rude and was using his personal phone during his shift. He did not help us at all. I won a $10 gift card, but he told me he could not give it to me at that time because he did not know how to activate it. He asked me to come back the next morning to claim the card from the store manager. If he does not know how to handle such tasks, then why was he on shift? I asked him whether he was new, and he replied that he has been working there for two years, yet he still does not know how to properly run the store or assist customers. Moreover, when I told him that I would file a complaint, he started shouting at me and told me to leave the store which was completely unacceptable. I will never visit this store again. To the store manager and area leader: if your employees do not know how to solve customer problems, you should reconsider their position and give more capable and professional people a chance. I strongly suggest everyone avoid visiting this store, especially dealing with Harpreet, who is damaging the reputation of this company.
- tommy
giving 1 star because i cant give a 0. This is the most unprofessional place i have been to. The employees just shout at you, the place is very busy because it is understaffed. The pump never prints receipts, they always make mistakes with online orders. not clean, always has some sort of a problem. I hate going to this place in the night but this is the only place open in the neighbourhood .
- Jagath Ranasinghe
Saman’s manner of التعامل with customers is exceptionally excellent, and her gentle and engaging communication style greatly contributes to enhancing the organization’s good reputation. Her dedication and professionalism in improving customer satisfaction are highly commendable. Therefore, having such an employee is extremely valuable to the organization, and her service should be especially appreciated. Jagath
- Davinder Singh
I recently visited a 7-Eleven store and had an extremely pleasant experience, mainly because of the outstanding customer service provided by Saman. From the moment I entered the store, I felt welcomed and comfortable due to Saman’s friendly …
- Luke Bartucci
Was there today Sunday June 14th at around 7:00PM, there was a younger Indian girl working. Picked up an order with some cookies and donuts. She was on the phone the entire time with somebody, and after handling her phone did not use gloves or tongs to pick up my food. Owner definitely needs to talk with this employee.
- Arshkaur Sidhu
I went into this 7-Eleven to get my gas receipt since the pump was out of paper, and even though the store was busy with a long line, Saman stayed calm and welcoming. She greeted every customer with a genuine smile and handled everything …
- Derek T
Hot beverage machine is dispensing French Vanilla when you push button for Hot Chocolate. Mentioned this to two different employees, 3 days consecutively now still the same. …
- Anmolpreet Kaur
This 7-Eleven location is very convenient and well managed. The store is usually clean, products are easy to find, and the shelves are kept organized. Staff members are helpful and respectful, even during busy hours. Service is fast, and the overall environment feels safe and welcoming. A good place to stop for everyday items
- prabhleen kaur
"Want to give rating in NEGATIVE " I recently visited this store and experienced pathetic customer service. The …
- tommy
giving 1 star because i cant give a 0. This is the most unprofessional place i have been to. The employees just shout at you, the place is very busy because it is understaffed. The pump never prints receipts, they always make mistakes with …
- Jagath Ranasinghe
Saman’s manner of التعامل with customers is exceptionally excellent, and her gentle and engaging communication style greatly contributes to enhancing the organization’s good reputation. Her dedication and professionalism in improving …
- Akshit Goyal
I visited here last night and had a very pleasant experience. The store was neat, everything was easy to find, and the employee on duty was respectful, friendly, and quick to help. Customer service like this makes a difference.
- Wolf Grey
Absolutely disgusting store, filthy bathrooms, huge amounts of homeless outside the place, refusal to remove loitering individuals. Not to mention the rudest night staff I have ever met. Used to be my favorite store till they fired all the citizens and started abusing TFW's.