A New Tomorrow

966-968 10th St Kamloops BC V2B 1V2 · Residential Care - Licensing

4 inspections

1. Routine InspectionMar 28, 2025

   1 infraction

   • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
     • Observation(s): RCR 37(1)(e) – When reviewing employee files, there was no evidence of an employee having completed the tuberculosis screening requirement upon being hired present in the file. RCR 40(1)(a)(b) – Employee performance reviews were reported to be known as not fully up to date and approximately 25% were completed as of the day of the inspection for all departments. A review was completed of several employee digital files showed evidence to confirm this. (*This is a repeated contravention) RCR 43(1)(a)(b)(c) – When reviewing employees files, first aid certificates were present in one file, but were no longer valid. Confirmation was made by the manager that this was the only certificate in the paper version of the file as well. (*This is a repeated contravention) RCR 68(4) – During the inspection, a review of the Medication Administration Records showed effect was not recorded for three entries in the month of February 2025, which is required as part of the facility’s policy. A review of the Narcotic/High Risk Medication Count Record showed one entry where an employee recorded an administration to a person in care’s name as “Count”. The medication was able to be cross referenced with the Medication Administration Record as a PRN medication for confirmation this was a medication administered and was not part of a count of the medications.
     • R3.1F - Obtain evidence that employed persons comply with the province's immunization and tuberculosis control programs; 37( 1 )(e)
     • R3.1N - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
     • R3.1R - Ensure that persons in care have immediate access at all times to an employee who holds a valid first aid and CPR certificate from a course that meets requirements of Schedule C, is knowledgeable about each person in care's medical condition, and is capable of effectively communicating with emergency personnel; 43( 1 )(a)(b)(c) (Show More)
     • R3.1AA - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
2. Routine InspectionMar 18, 2024

   2 infractions

   • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
     • Observation(s): When reviewing the menus being offered for persons in care, it was discussed that a large number of the menu items were not being made due to the persons in care not wanting to eat them. The facility did not have a substitutions list being utilized and one could not be reviewed during the inspection, even though there was acknowledgement that the menu items were often being substituted.
     • R5.1F - Provide a variety of foods in consideration of each person in care's food preferences and cultural background; 62( 2 )(c)(ii)
     • R5.1J - Follow the menu or, in unforeseen circumstances, document appropriate substitutions that meet the nutritional requirements of section 62( 2 ); 62 ( 3 )
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): Water temperatures were 63 degrees Celsius and 49.7 degrees Celsius when checked. Manager immediately turned down the water heater for the side which read above the legislated maximum of 49 degrees Celsius. Temperatures were not able to be rechecked during the inspection, and so manager stated they would be checking the temperatures later again to ensure they were in compliance.
     • R7.1C - Ensure water accessible to a person in care does not exceed 49 degrees Celsius; 17
3. Routine InspectionJan 12, 2023

   7 infractions

   • R2.2 - Are written policies and procedures in place to guide staff in fall prevention?
     • Observation(s): A review of facility policies and procedures during the inspection showed no evidence of a policy regarding abuse available. The staff informed they may have access to one from their head office, but they do not have it currently.
     • R2.2F - Ensure there are written policies and procedures regarding responding to reportable incidents; 85( 2 ) (j)
   • R6.1 - Do employee records have evidence of continued compliance with the Province’s immunization and tuberculosis control programs?
     • Observation(s): In two staff files, there was no evidence of compliance with the Province's immunization and tuberculosis program.
     • R6.1A - Ensure there is evidence that employees have continued compliance with the Province’s immunization and tuberculosis control programs; 39 ( 1 )
   • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
     • Observation(s): In two staff files, there was no evidence of performance reviews having been completed, as per facility policy. In two staff files there was no evidence of first aid certificates present, which meet the legislative criteria.
     • R3.1K - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
     • R3.1O - Ensure that persons in care have immediate access at all times to an employee who holds a valid first aid and CPR certificate from a course that meets requirements of Schedule C, is knowledgeable about each person in care's medical condition, and is capable of effectively communicating with emergency personnel; 43( 1 )(a)(b)(c) (Show More)
   • R4.6 - Are facility records current and complete?
     • Observation(s): A review of the narcotic count record showed there was no evidence of two instances the count occurred in the month of January.
     • R4.6L - Ensure all records are current; 91( 1 )(a)
   • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
     • Observation(s): During the inspection of the kitchen and food storage areas, there was an unlabeled jar of a food item present and a bag of a food item not in original packaging and no label. As well, there were two bags of a food item open, with no date of when the item was opened.
     • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): Fire extinguishers had last been serviced October 27, 2021. Staff informed they were recently made aware and they have a scheduled appointment next week for servicing all emergency equipment. They also report they have an annual plan for servicing now in place.
     • R7.1L - Inspect and maintain on a regular basis all rooms and common areas, emergency exits, equipment, and monitoring and signalling devices; 22 ( 3 )
   • R9.1 - Are medications stored, handled, and administered appropriately?
     • Observation(s): There was no evidence was available during the inspection to demonstrate the formation and meeting of a Medication Safety and Advisory Counsel, or an inspection of the medication cupboard having occurred within the last year.
     • R9.1A - Appoint a medication safety and advisory committee consisting of the manager or person designated by the manager, the supervising pharmacist and, if employed by the licensee, the health care provider responsible for the immediate supervision of health care services provided in the facility; 68( 1 )(a)(b)(c) (Show More)
4. Routine InspectionMar 14, 2022

   4 infractions

   • R4.2 - Are Medication Administration Records accurate, kept on site and are adverse events documented and reported?
     • Observation(s): Ensure PRN documentation includes the reason and result for each PRN medication administered.
     • R4.2C - Keep a medication administration record showing all medications administered to the person in care; 78( 2 )(a)
   • R4.5 - Are incidents and notifications reported and records retained as required?
     • Observation(s): Facility is submitting incident reports to licensing, however some of the reported incidents are being submitted to licensing 2-3 days after the incident occurred.
     • R4.5D - Immediately notify licensing in the form and manner required, if a person in care is involved in a reportable incident; 77( 2 )(c)
   • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
     • Observation(s): Facility is checking the temperatures of fridges and freezers daily, but the optimal temperature for each are not noted to inform staff of the appropriate temperatures. Ensure fridges are maintained between 0-4 degrees Celsius and freezers are maintained at -18 degrees Celsius.
     • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
   • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
     • Observation(s): Cleaners stored under the staff bathroom sink, this room is accessible to youth in care. Facility policy indicates all cleaners are stored in locked cupboards which are inaccessible to youth in care.
     • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)