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Alcatraz Chicken

101-225 Rutland Rd S Kelowna BC V1X 2Z3 · Restaurant - Food Service

Official record from Interior Health →View on Google Maps →

Details

Google rating
4.7 / 5 (18)

Opening hours

  • Friday11 AM–12 AM
  • Monday11 AM–11 PM
  • Saturday11 AM–12 AM
  • Sunday11 AM–11 PM
  • Thursday11 AM–11 PM
  • Tuesday11 AM–11 PM
  • Wednesday11 AM–11 PM

Contact details, hours and reviews from Google Maps

Inspection summary

Alcatraz Chicken has been inspected 2 times by Interior Health Authority since November 7, 2024. The most recent inspection, on November 19, 2025, recorded 3 infractions.

None of the 2 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 3 infractions recorded. The higher-risk findings here relate to: Handwashing and staff hygiene and Protecting food from contamination.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on November 19, 2025. For example: 5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on November 7, 2024. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 3 times across 2 separate inspections, most recently on November 19, 2025. For example: 1 Does the operator have a valid operating permit or approval to operate?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded once on November 7, 2024. For example: 1 Does the facility have proper monitoring supplies?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

2 inspections

  1. Monitoring

    3 infractions

    • F1.5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
      • Observation(s): Staff observed reusing gloves for food preparation and not washing hands after glove use. This may lead to cross-contamination. The reused gloves were discarded by the operator. Ensure staff wash their hands thoroughly before and after each glove use, and that gloves are NOT reused.
      • F1.5A Employees must wash their hands as often as necessary to prevent the contamination of food.
    • F3.1 Does the operator have a valid operating permit or approval to operate?
      • Observation(s): No IH permit was posted at the facility. Ensure Interior Health permit with a valid decal is posted in a visible area.
      • F3.1A A valid permit to operate must be posted in a conspicuous location.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Please submit a copy of Sanitation Plan once completed.
      • F3.4A Written sanitation procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.
  2. Monitoring

    3 infractions

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): No QUAT test strips were observed for the food contact surface sanitizer. Ensure QUAT test strips are accessible and available to staff onsite.
      • F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Handwashing sink located at cook line, freezer doors, raw meat breading area observed unclean. Ensure to wash, rinse and sanitize the equipment, utensils, and food contact surfaces as per the sanitation plan. Ensure to store the tongs and knives in a sanitary manner. Flour build up observed outside and inside of the ice machine. Turn off the ice machine and discontinue its use until it has been emptied, deep cleaned, and sanitized (e.g., using QUAT @200 ppm). Ensure routine cleaning and sanitizing of the ice machine.
      • F2.5A All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the sanitary handling of food.
      • F2.5K Storage of equipment, food contact surfaces and utensils must prevent contamination.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Please submit a copy of the sanitation plan to the EHO. Ensure sanitation plan is available on-site and easily accessible to food handlers.
      • F3.4A Written sanitation procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.
      • F3.4B Written sanitation procedures must include a list of all cleaning and sanitizing agents, including their concentration and uses.
      • F3.4C Written sanitation procedures must include a list of all pesticides used in the establishment, including uses and storage requirements.

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • Reid Coughlan

    Hands down the best chicken spot in Kelowna. The chicken was unreal—crispy, juicy, perfectly seasoned, and clearly made with care. You can tell they don’t cut corners. What really set this place apart though was the service. Friendly, fast, and genuinely welcoming, which makes a huge difference. You feel like they actually care about your experience, not just pushing orders out the door. If you’re even remotely into good chicken, this place is a must-try. I’ll be back without question.

  • Anna Le

    This is my first time trying this spot and honestly not bad. The portion is decent, you get what you pay for. Everything is fulfilled as description. However, the price has not been updated yet here, meaning that this burger/sandwich actually costs 10.50 while the menu posted charged 8.99. I was a bit surprised at first cause I always searched for the menu+price before choosing the place. The owner should notice about this! The burger in general was tasty in spice. I bought in store but the chicken platter was not crispy, just being warmed up. The bread was unfortunately not toasted well, affecting the flavor overall. For a 10 dollars burger and 15 mins waiting, I expect everything to be crispy and hot. Yes, it is a worth trying experience. The space is clean and spacious. But I will consider coming back if the quality is highly improved.

  • Elizabeth Giesbrecht

    Definitely worth the drive!! We're staying for a few days just on the outskirts of Kelowna and we drove into Kelowna for some spicy fried chicken and definitely glad we made the trip!! OMG this chicken was absolutely delicious, crunchy, juicy and HUGE. I'm actually sad I'm not a local now. My children loved the chicken strips and fries. Popeyes has some serious competition- sorry Popeyes, there's no match here, Alcatraz for the Win!! Grateful we have some leftovers now! The customer service was amazing and, I'm guessing the owner, ensured we were happy. Thank you so much! And I hope one day we'll see more of these delicious chicken restaurants 😉🥰 Till the next time we visit, thank you for the amazing Lunch!!

  • Brook Valliant

    Price average, service excellent, food was great. I bought a spicy chicken burger and the patty seemed larger than average. Wasn't too spicy I'd like an option for more heat. Had both regular and spicy fries both tasted great. Bought a 4 piece chicken meal with macaroni salad. The macaroni salad was a bit small but tasted ok. The four pieces of chicken seemed to have a good amount of meat. The breading is somewhat unique.. It's a sort of crumbly shake and bake style and the taste is good. The coffee was excellent it's freshly ground from beans as they serve it. I had a French vanilla. I found the coffee size to be small. Ordered a large but it was less than a standard mug that you'd have in your kitchen. Overall satisfied.. Will eventually go again.

  • Noble Joy

    We tried their infused spicy chicken broast meal, and it was both flavorful and great value for the price. The service was excellent, and the staff member who assisted us was exceptionally friendly

  • Sweater King

    First time ever and was recommended by a friend. The place was clean staff was friendly. They kept reassuring me that my food was "almost ready". I was in no rush but I appreciated them wanting me to get my food right away. The tenders were crispy and the chicken was juicy. I kept seeing the staff asking how their food was to other customers while I wanted. All I kept hearing was how amazing their chicken was. I highly recommend this restaurant and the staff will make you feel welcomed here

  • Lannah Yuskiw

    Wow the flavor is incredible! I got the six piece chicken tender spicy. It's definitely not "too" spicy. More flavourful than anything. If you are ever in the area, you definitely need to check this place out! When I walked in, I was greeted immediately. The customer service is outstanding and to top it off. It's very affordable. You honestly can't beat this place!

  • Fredrick Yu

    Tried Alcatraz Chicken today and wow — as a Filipino, this instantly reminded me of Jollibee-level goodness. Crispy, juicy, flavour-packed… easily one of the best fried chicken experiences in the world for me.🔥🍗 Super happy we finally have this in Kelowna. Definitely coming back! 👌🇵🇭

  • Reid Coughlan

    Hands down the best chicken spot in Kelowna. The chicken was unreal—crispy, juicy, perfectly seasoned, and clearly made with care. You can tell they don’t cut corners. What really set this place apart though was the service. Friendly, fast, …

  • Anna Le

    This is my first time trying this spot and honestly not bad. The portion is decent, you get what you pay for. Everything is fulfilled as description. However, the price has not been updated yet here, meaning that this …

  • Elizabeth Giesbrecht

    Definitely worth the drive!! We're staying for a few days just on the outskirts of Kelowna and we drove into …

  • Brook Valliant

    Price average, service excellent, food was great. I bought a spicy chicken burger and the patty seemed larger than average. Wasn't too spicy I'd like an option for more heat. Had both regular and spicy fries both tasted great. Bought a 4 …

  • Noble Joy

    We tried their infused spicy chicken broast meal, and it was both flavorful and great value for the price. The service was excellent, and the staff member who assisted us was exceptionally friendly

  • Sweater King

    First time ever and was recommended by a friend. The place was clean staff was friendly. They kept reassuring me that my food was "almost ready". I was in no rush but I appreciated them wanting me to get my food right away. The tenders were …

  • Lannah Yuskiw

    Wow the flavor is incredible! I got the six piece chicken tender spicy. It's definitely not "too" spicy. …

  • Fredrick Yu

    Tried Alcatraz Chicken today and wow — as a Filipino, this instantly reminded me of Jollibee-level goodness. Crispy, juicy, flavour-packed… easily one of the best fried chicken experiences in the world for me.🔥🍗 …

  • T M

    Ask for their spicy fries!!! Amazing flavor for spice fans. The butter chicken wrap was bomb. A perfect mix of crispy korean style chicken meets indian spices. 👌 It's not a franchise, so you know it's authentic. …

  • kim prost

    I have ordered this chicken where it was really really good, I felt like it was best fried chicken I've ever had and yet this last time I ordered it it was overcooked. If I didn't know better, I'd say that they stuck it in the fryer again …

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