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Bissette

625 Bissette Rd Kamloops BC V2B 6L3 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Bissette has been inspected 9 times by Interior Health Authority since January 19, 2016. The most recent inspection, on March 10, 2026, recorded 2 infractions.

None of the 9 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 2 infractions recorded. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 10 times across 8 separate inspections, most recently on March 12, 2024. For example: 1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 3 times across 3 separate inspections, most recently on March 12, 2024. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 13 times across 8 separate inspections, most recently on March 10, 2026. For example: 1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Routine Inspection

    2 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Medication administration records were reviewed and there were two medications not signed for as having been administered. When medications are not signed for as being administered, this increases the risk of double dosing of medications being given to persons in care, which could lead to negative side effects. Submit a written action plan of how the Licensee will ensure all staff follow the medication administration policies, no later than March 25, 2026.
      • R3.1AA - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The current menu was reviewed and found that majority of the snacks were listed with two food groups, but were being offered as two choices, rather than two food groups being offered to all persons in care. Some of the snacks had only one food group. Risk of malnutrition is increased when persons in care are not being offered the required number of food groups. Submit a written action plan of how the Licensee will ensure the menus at the facility have the required elements included, no later than March 25, 2026.
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
  2. Routine Inspection

    5 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The facility and medication safety and advisory committee (MSAC) had no written policy to provide for review regarding the procedure of how to contact the pharmacist after hours (when the pharmacy was closed) in order to report any medication errors and adverse reactions to medications.
      • R2.1O - Establish and review policies and procedures for the immediate response to and reporting of medication errors and adverse reactions to medications; 68( 3 )(b)(ii)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): A review of person in care's medication administration records showed 3 missed PRN result entries. Recording the result of a PRN after being administered is within the medication administration policy of the facility.
      • R3.1X - Ensure that all employees comply with the policies and procedures of the medication safety and advisory committee; 68 ( 4 )
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The facility did not have a process which could demonstrate that each day's nutritional needs were sufficient on the menus planned, based on Canada's Food Guide.
      • R5.1S - Provide adequate food to meet the personal nutritional needs based on Canada's Food Guide, and the person in care's nutrition plan; 66 ( 1 )
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): Two plug covers were missing in two areas of the facility, leaving wiring exposed to persons in care.
      • R7.1J - Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): Facility did have evidence available of an Annual Medication Safety and Advisory Committee meeting, nor Medication area inspection documentation at the time of the routine inspection. Manager states that the designated pharmacist has come to the facility to complete an inspection, but no documentation was provided to the facility. One bottle of a person in care's medication did not have a pharmacy label attached. Only a piece of tape with person in care's name was attached.
      • R9.1B - Appoint a supervising pharmacist to serve on the medication safety and advisory committee and inspect medication storage areas; 68( 2 )(a)(b)
      • R9.1D - Ensure medications, except as authorized by the medication safety and advisory committee, remain in the original labelled container or package provided by the dispensing pharmacy until administered; 69 ( 2 )
  3. Routine Inspection

    4 infractions

    • R4.1 - Are person in care records current, complete and kept confidential?
      • Observation(s): A review of two person in care's financial records showed evidence of personal funds of one person in care were used for another person in care ("borrowed money"), and personal funds of one person in care being used to pay 1/4 of the overall amount for takeout food, which the staff also ate. Please ensure your policy and procedures regarding financials are clear and followed by staff to ensure appropriate use of personal funds of persons in care is occurring. Please ensure your auditing processes of person in care's financial funds are identifying issues within the records to ensure person in care's funds are being used for that person in care.
      • R4.1L - Keep a record of disbursements made by the licensee on behalf of a person in care, using the money of the person in care; 79( 1 )(b)
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): A one week menu was reviewed and there was evidence of one day where snack included only one food group. The manager reported there is currently not a formal process to audit menus to ensure all snacks and meals meet the Canada Food Guide requirements.
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): Medication Safety and Advisory Committee has not met since before Covid (last completed in 2019). The manager reports the supervising pharmacist has refused/declined to attend the facility to hold a meeting and medication room inspection citing Covid as the reason. Please be aware that the supervising pharmacist is required to complete an annual MSAC and an annual medication room inspection onsite, at minimum.
      • R9.1A - Appoint a medication safety and advisory committee consisting of the manager or person designated by the manager, the supervising pharmacist and, if employed by the licensee, the health care provider responsible for the immediate supervision of health care services provided in the facility; 68( 1 )(a)(b)(c) (Show More)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Two of four person in care's service plans were reviewed during the inspection. Both of these reviewed showed no documentation of an annual review having been completed. The last review was documented as October 2019.
      • R10.3K - Review and, if necessary, modify each care plan if there is a substantial change in the circumstances of the person in care, or at least once a year, to ensure it continues to meet the needs, preferences, and is compatible with the abilities of the person in care; 81( 4 )(b)(i)(ii)
  4. Routine Inspection

    4 infractions

    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): Some employee performance reviews which were due early in 2021 are overdue, please inform licensing on what systems will be put in place to complete the overdue reviews and keep up coming reviews on schedule moving forward.
      • R3.1K - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): One outdoor walkway around the side of the house (which is one of the emergency exits off the property), had been shovelled but had ice coverage at the time of this inspection. Inform licensing on what steps are taken to ensure this area will be kept clear.
      • R7.1K - Ensure emergency exits are not obstructed or secured in a manner that may hinder exit in an emergency; 22 ( 2 )
    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): Facility has not had a recent MSAC meeting, and at the time of this inspection a meeting had not been scheduled. Please ensure an MSAC meeting is scheduled.
      • R9.1B - Appoint a supervising pharmacist to serve on the medication safety and advisory committee and inspect medication storage areas; 68( 2 )(a)(b)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Recreation care plans are in place for each PIC, please update each plan to ensure it speaks to recreational opportunities for the PIC within the home, for days when an outing is not possible. Please ensure daily charting includes recreational activities that may have been completed.
      • R10.3F - Care plans must include a recreation and leisure plan; 81( 3 )(d)
  5. Routine Inspection

    2 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): Please review facility dispute resolution policies to ensure it includes information on how to contact Licensing & CLBC, and details specifically how the facility manager will document and follow-up on complaints received.
      • R2.1J - Establish a fair, prompt and effective process for expression of concerns, complaints and dispute resolution; 60(a)
    • R3.1 - Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): A new facility manager is in place, ensure a system is put in place to complete staff performance evaluations for new and long term staff.
      • R3.1K - Ensure that the performance of each employee is reviewed regularly to ensure that they continue to meet the requirements of this regulation, and demonstrate the competence required for the duties to which they are assigned; 40( 1 )(a)(b)
  6. Routine Inspection

    2 infractions

    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): Facility is documenting meal substitutions, however there has been over 10 substitutions since January 2019 due to the planned menu item not being available, please review facility procedures to ensure menu items are available when scheduled.
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Ensure any PIC who may be at risk for leaving the home without notification has a plan to help prevent this from happening and a plan to help locate them if they do leave without notification.
      • R10.3G - Ensure the care plan for persons at risk of leaving the facility includes a plan to prevent the person in care from leaving and if the person leaves without notification, a plan to locate the person in care; 81( 3 )(f)(i)(ii)
  7. Monitoring

    3 infractions

    • R2.2 - Are written policies and procedures in place to guide staff in fall prevention?
      • Observation(s): Ensure each restraint in place includes written agreement from a PIC representative and their medical or nurse practitioner, include in the plan how often the restraint in place will be reviewed.
      • R2.2A - A restraint may be applied in an emergency or when there is written agreement to the use of a restraint by both the person in care or their representatives, medical practitioner or nurse practitioner; 74( 1 )(a)(b)(i)(ii)
    • R4.5 - Are incidents and notifications reported and records retained as required?
      • Observation(s): A recent incident report which has been followed up on by Licensing previous to this inspection, was not reported to a PIC representative, funding, medical or Licensing immediately as is required. Inform Licensing in writing on what incident reporting procedures as well as systems and audits are now in place to allow immediate reporting of all reportable incidents to the PIC representative, funding, medical and Licensing.
      • R4.5B - Immediately notify the parent, representative or contact person if a person in care is involved in a reportable incident; 77( 2 )(a)
      • R4.5C - Immediately notify the medical or nurse practitioner responsible for the person in care involved in a reportable incident; 77( 2 )(b)
      • R4.5D - Immediately notify licensing in the form and manner required, if a person in care is involved in a reportable incident; 77( 2 )(c)
      • R4.5E - Immediately notify the funding program, if any, if a person in care is involved in a reportable incident; 77( 2 )(d)
    • R6.3 - Does the facility demonstrate appropriate outbreak prevention and control measures?
      • Observation(s): A system is in place at the facility for staff to chart fridge and freezer temperatures daily, some of the charting observed during this inspection indicated the temperatures observed and charted by staff were not always in the optimal zones. Ensure the systems/audits in place to monitor temperatures include what the optimal zones for storage are and include instructions for staff on what they are to do if the temperature observed is not in the optimal zone.
      • R6.3B - Ensure that food is safely prepared, stored, served and handled; 63 ( 1 )
  8. Monitoring

    2 infractions

    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): The door trim on several PIC bedroom doorways is chipped and missing paint, the facility does have a self monitoring plan for the physical environment but it does not currently include a plan to fix the door trim. Ensure the door trim is repaired and update self monitoring procedures to include monitoring and repair plans for the facility.
      • R7.1I - Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): Recreation care plans observed during this inspection did not include specific details regarding PIC's recreational wants or goals, ensure each PIC has a recreation plan that includes specifics including activities within the home. Ensure audits are in place to monitor goals and to determine if any changes are required.
      • R10.3F - Care plans must include a recreation and leisure plan; 81( 3 )(d)
  9. Monitoring

    2 infractions

    • 2.1 Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): Ensure the facility evacuation procedure is updated to include a secondary evacuation location which is further away from the home than the primary evacuation site. The facility evacuation procedure must be reviewed at least annually.
      • Emergency plans must set out procedures to prepare for, mitigate, respond to and recover from any emergency including evacuation procedures; 51( 1 )(a)
    • 5.1 Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The current menu does not include snack items, please update menus to include two daily snacks (am & pm) which each consist of at least two food groups.
      • Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)

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