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Comfort Inn & Suites - Whirlpool

2369 Banff Trail NW Calgary AB T2M 4L2 · Aquatic Facility

Official record from Alberta →

Inspection summary

Comfort Inn & Suites - Whirlpool has been inspected 15 times by Alberta Health Services (Environmental Public Health) since November 1, 2023. The most recent inspection, on June 26, 2026, recorded 1 infraction.

4 of 15 inspections on record found no infractions at all. In the past 12 months there were 5 inspections with 8 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 12 times across 10 separate inspections, most recently on June 3, 2026. For example: Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on June 26, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 2 times across 2 separate inspections, most recently on June 3, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded once on December 11, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

15 inspections

  1. Risk Management Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Whirlpool basin was observed to have excessive staining and pitting. Operator advised of remediation efforts to commence later this year, which would include resurfacing the basin with tile.Requirement: All aspects of the pool must be maintained in clean, sanitary condition and must be in good repair.** Ensure that tile colour is light so that the bottom of the basin is easily visible
  2. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine calculated at 2.54 mg/L.-Ensure combined chlorines are maintained as low as possible
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The main drain was observed to be missing one of 16 screws.-Obtain a screw that complies with the manufacturer's installation instructions and apply immediately
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Whirlpool basin was observed to have excessive staining and pitting. Operator advised of remediation efforts to commence later this year, which would include resurfacing the basin with tile.Requirement: All aspects of the pool must be maintained in clean, sanitary condition and must be in good repair.** Ensure that tile colour is light so that the bottom of the basin is easily visible
  3. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample not tested, received by lab on weekend.-Resample
  4. Risk Management Inspection

    0 infractions

  5. Monitoring Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Automated controller for the whirlpool needs to recalibrate. Controller was displaying a free chlorine level of 3.4 compared to the measured chlorine level of 2.77 during the inspection.Please recalibrate the automated controller so the displayed chlorine level is accurate.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • A clock was not visible around the whirlpool. patrons need to be able to monitor their time in a whirlpool for safety purposes. Operator reinstalled a working clock during the inspection.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The facility had new pumps for the whirlpool, but the anti-entrapment plans were not updated to include the updated pump details.Please update the anti-entrapment plans to reflect the new jet and recirculation pumps.
  6. Risk Management Inspection

    0 infractions

  7. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • 1. The water sample collected on March 25 2025 resulted in the isolation of Pseudomonas.-treat and resample.2. The water sample collected on April 3 2025 resulted in the isolation of Pseudomonas- Closure Order issued.- Please treat the whirlpool, backwash, drain, scrub, fill, balance, and resample. Closure Order can be lifted once a satisfactory water sample result is obtained
  8. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on March 25 2025 resulted in the isolation of Pseudomonas.-treat and resample.
  9. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on Aug 30 resulted in the isolation of Pseudomonas.-treat and resample.
  10. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected on Aug 23 was no processed as there was no identification number on the bottle.ID #: 24ES-236E00130
  11. Risk Management Inspection

    0 infractions

  12. Demand Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Free chlorine residual was measured at 0.50ppm. FCL must be maintained at a minimum of 2.00ppm in a pool maintained above 30C
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Automated feeders are not operating as calibrated. Repair automated feeders so that chemicals are consistent.
  13. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Accession #: WC-24-0011635Result: Pseudomonas IsolatedTreat and resample
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Accession #: WC-24-0011642Result: HPC of 120 CFU/mLTreat and resample
  14. Monitoring Inspection

    0 infractions

  15. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on November 01, 2023, was not processed due to the identification number sticker not being attached to the water sample bottle.REQUIREMENT: Submit another water sample and ensure the identification number sticker is attached to the bottle.

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