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Connect Lake Country

11438 Bottom Wood Lake Rd Lake Country BC V4V 1V4 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Connect Lake Country has been inspected 7 times by Interior Health Authority since June 11, 2015. The most recent inspection, on October 7, 2025, found no infractions.

1 of 7 inspections on record found no infractions at all. No inspections are on record from the past 12 months. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 11 times across 5 separate inspections, most recently on December 14, 2023. For example: 4 - Are restraint and fall prevention plans appropriate?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded 4 times across 4 separate inspections, most recently on June 21, 2018. For example: 1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 11 times across 5 separate inspections, most recently on December 14, 2023. For example: 1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Routine Inspection

    0 infractions

  2. Routine Inspection

    3 infractions

    • R10.4 - Are restraint and fall prevention plans appropriate?
      • Observation(s): The facility did not have evidence of a monitoring system in place to monitor the use of a restraint during its application.
      • R10.4C - Monitor the safety and physical and emotional dignity of the person in care throughout the use of the restraint and assessed after the use of the restraint, 73( 1 )(c)
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The Licensee did not have evidence of an effective process for expression of concerns, complaints and dispute resolution available.
      • R2.1J - Establish a fair, prompt and effective process for expression of concerns, complaints and dispute resolution; 60(a)
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): A review of the facility menu showed the menu included supper meals only, and was being created on a weekly basis. Breakfast, lunch, and snacks were reported as being available at all times, and are to be the choice of the person in care at the time of the meal, rather than a set menu. This does not meet the legislative requirement for menu planning.
      • R5.1B - Develop a menu for persons in care accommodated for greater than 6 weeks, for at least each 4 week period; 62( 1 )(b)
  3. Routine Inspection

    2 infractions

    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): December 8, 2021 It was noted that the Licensee does not have a documented system in place to ensure that all staff are orientated to the Residential Care Regulation and the Community Care and Assisted Living Act. This contravention was noted on the previous routine inspection. The Manager reported that this system had not yet been put into place but will be remedied immediately. The Licensee's system for Opioid Management was reviewed and noted to be compliant.
      • R2.1T - Ensure there are written policies and procedures for orientation of new managers and employees, including all policies and procedures of the facility, the regulations and the Act; 85( 2 )(b)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): December 8, 2021 The Licensee reported that there is a system in place to provide identification to at-risk persons in care however; there is not a system in place to ensure that identification is in possession of all persons in care who temporarily leave the facility. The manager reported that a system will be put into place immediately.
      • R10.2L - Ensure there is written documentation (name, facility name, emergency contact information) in possession of persons who temporarily leave the facility (Does not apply to Child and Youth Residential who are capable of self identification); 56( 1 ) ( 2 )
  4. Monitoring

    5 infractions

    • RB1.9 - Are persons in care able to have family or a representative participate on the resident or family council on their own behalf?
      • Observation(s): Please see report.
      • RB1.9A - Ensure persons in care are able to have family or a representative participate on the resident or family council on their behalf.
    • RB1.10 - Is there an annual opportunity for persons in care and family members to establish and participate in a council to represent their interests?
      • Observation(s): Please see report.
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): June 21, 2018 - It was noted that the facility does not have a system in place to ensure that all staff are orientated to the Residential Care Regulation and the Community Care and Assisted Living Act.
      • R2.1T - Ensure there are written policies and procedures for orientation of new managers and employees, including all policies and procedures of the facility, the regulations and the Act; 85( 2 )(b)
    • R7.1 - Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): June 21, 2018 -It was noted that the facility's monitoring system to ensure that residents cannot access hazardous materials is ineffective. Hazardous cleaning agents were noted to be in an unlocked cupboard in one neighbourhood. The hazardous agents were removed and locked up during the inspection, and the manager reported that a lock would be placed on the cupboard the following morning. -Comment: One person in care has their bathroom door removed. An exemption was in place from May 19, 2016 to May 19, 2018. The manager reported that a new exemption request will be submitted. -Comment: The facility has a system in place to provide knives for cooking as the persons in care are encouraged to participate in meal preparation. The system includes assessment of persons in care at risk for self-harm or aggression and the system for the management of the knives used for cooking is altered accordingly. Licensing requests that an outline of this system be included in the written Compliance Plan that will be submitted to Licensing.
      • R7.1AK- Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): June 21, 2018 -It was noted that the facility's system to ensure that opportunities are provided for persons in care and/or representatives to meet at least annually is ineffective. The last resident council meeting was held over one year ago and another meeting had not been scheduled at the time of inspection. The manager reported that moving forward the plan will be to hold council meetings every six months.
      • R10.2R - Provide at least an annual opportunity for persons in care and their parents or representatives, family members and contact persons to establish councils or similar organizations to represent the interests of persons in care; 59(a)
  5. Monitoring

    1 infraction

    • 7.1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): May 3, 2016 RESOLVED - The facility has a system in place to ensure that workshop hazardous materials cannot be accessed by persons in care. - The facility has a system in place to ensure that ceiling light fixtures are monitored and cleaned as required. - The facility has a system in place to ensure that bathrooms are monitored and repaired as required. Bathroom repairs (counter tops) were being conducted at the time of inspection. NEW INFRACTIONS - It was noted that the facility has outside activity areas, however comfortable seating is not provided. - It was noted that the bathroom door had been removed in a person in care's room.
      • Bathrooms must have a door with a lock that can be opened from the outside in case of an emergency; 30(a)
      • Provide outside activity areas that have comfortable seating including a reasonable amount of shelter from sun and inclement weather; 36 ( 1 ) (c)
  6. Monitoring

    10 infractions

    • 3.2 Are staffing patterns sufficient and appropriate to maintain the health, safety and dignity of persons in care?
      • Observation(s): -It was noted that the staff are not monitoring or managing the storage of recycling on patio's as well as patio filled with painting supplies, strewn with paper towel, and is unusable for the Residents
      • There must be sufficient numbers of trained and experienced employees on duty at all times. Staffing patterns must meet the needs of persons in care and assist persons in care with activities of daily living, including eating, mobility, dressing, grooming and hygiene in a manner consistent with the health, safety and dignity of persons in care; 42( 1 )(a)(b) (Show More)
    • 6.1 Do employee records have evidence of continued compliance with the Province’s immunization and tuberculosis control programs?
      • Observation(s): OUTSTANDING from June 11, 2015 -It was noted that the immunization record was missing from staff records.
      • Ensure there is evidence that employees have continued compliance with the Province’s immunization and tuberculosis control programs; 39 ( 1 )
    • 10.4 Are restraint and fall prevention plans appropriate?
      • Observation(s): -It was noted that the falls care plan was missing from a resident's care log.
      • Ensure there is a fall prevention plan for those in Long Term Care or those prone to falling, which must address an assessment of the nature of the risk of falling presented by the person in care, a plan for preventing the person in care from falling, and a plan for following up on any falls suffered by a person in care; 81( 3 )(e)(i)(ii)(iii) (Show More)
    • 9 - Are persons in care able to have family or a representative participate on the resident or family council on their own behalf?
      • Observation(s): -It was noted that there are no formal resident council meetings. -Manager reports that there is a plan to formalize regular meetings.
      • Ensure persons in care are able to have family or a representative participate on the resident or family council on their behalf.
    • 10 -Is there an annual opportunity for persons in care and family members to establish and participate in a council to represent their interests?
      • Observation(s): -It was noted that there are no formal resident council meetings. -Manager reports that there is a plan to formalize regular meetings
      • Ensure persons in care and family members are allowed the opportunity to establish and participate in an annual council.
      • Ensure that the council(s) or if no council(s), a group, has the opportunity to meet with the licensee.
    • 2.1 Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): NEW for March 1, 2016 It was noted that three of the fire drill reports were missing from the past year.
      • Emergency plans must set out procedures to prepare for, mitigate, respond to and recover from any emergency including evacuation procedures; 51( 1 )(a)
      • Ensure policies are implemented by employees; 85( 1 )(d)
    • 3.1 Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): OUTSTANDING from March 6, 2014 -It was noted that some staff files were missing evidence of immunization screening. NEW March 1, 2016 -It was noted that 2 staff of audited staffing records are missing Ministry CRC. Manager reported to LO that staff will not work until Ministry CRC are in place for these staff. -It was noted that the staff are not monitoring or managing the storage of recycling on patios as well as patio filled with painting supplies, strewn with paper towel, and is unusable for the Residents RESOLVED on March 1, 2016 -It was noted that staff files were missing Food Safe Certification. Most staff are involved in the preparing, storing, serving and handling of food.
      • Ensure criminal record checks are obtained for all employed persons; 37( 1 )(a)
      • Obtain evidence that employed persons comply with the province's immunization and tuberculosis control programs; 37( 1 )(e)
      • Designate an employee qualified by training and experience to supervise employees who provide care to persons in care, coordinate and monitor the care of persons in care and manage unusual situations or emergencies; 41( 2 )(a)(b)( c)
    • 4.4 Are records kept on each employee with the necessary requirements?
      • Observation(s): -It was noted that some staff files were missing evidence of immunization screening.
      • Keep records of employee compliance with the Province's immunization and tuberculosis control programs; 86(c)
    • 7.1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): OUTSTANDING from September 14, 2014 -It was noted that one of the Resident's patio areas contained bags of recyclable materials. (A Licensee must operate the community care facility in a manner that will promote the health, safety and dignity of persons in care as per CCALA 7) OUTSTANDING from June 11, 2015 -It was noted that there was damage to the wall behind one bathroom door. -It was noted that one patio was filled with painting supplies, strewn with cardboard cartons and paper towels, and unusable for the Residents. -It was noted that items were being stored outside the doors of two fire exits. NEW March 1, 2016 -It was noted that there was clutter in corner of tub room, H2O on the floor by the shower, cracked shower enclosure, and damaged cupboards in A1. -It was noted that there was a damaged counter, clutter in corner of tub room, and accessible tub (track required a good cleaning) -It was noted that there were bugs and dirt in lighting fixtures in common areas specifically B1 & A1 -It was noted that the door to the maintenance workshop was unlocked and open(accessible hazardous materials, ie. drills, saws) (CDI) -It was noted that there was Silver Nitrate sticks in an accessible to PIC drawer in common area. (CDI)
      • Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
      • Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
      • Inspect and maintain on a regular basis all rooms and common areas, emergency exits, equipment, and monitoring and signalling devices; 22 ( 3 )
      • Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)
    • 10.3 Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): NEW March 1, 2016 -It was noted that the care plan of a resident is not monitored or implemented by staff or consistent with the plan laid out in the plan of care as it states that staff will help the resident keep room and patio clean.
      • Each care plan must be monitored on a regular basis to ensure proper implementation; 81( 4 )(a)
      • Ensure that the care and supervision of a person in care is consistent with the terms and conditions of the person's care plan; 82
  7. Monitoring

    5 infractions

    • 6.1 Do employee records have evidence of continued compliance with the Province’s immunization and tuberculosis control programs?
      • Ensure there is evidence that employees have continued compliance with the Province’s immunization and tuberculosis control programs; 39 ( 5 )
    • 7.2 Is the environment maintained to prevent falls?
      • Observation(s): NEW INFRACTION June 11, 2015 -It was noted that one living room loveseat had a hole in the upholstery of one arm.
      • Ensure furniture and equipment for use by persons in care are compatible with health, safety and dignity of the persons in care; 21(b)
    • 2.1 Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): OUTSTANDING from September 30, 2014 -It was noted that policies audited had not been reviewed or revised since 2012.
      • Review and, if necessary, revise policies and procedures at least once a year; 85( 1 )(b)
    • 3.1 Do the manager and employees meet the employment requirements and are they assessed regularly for performance?
      • Observation(s): OUTSTANDING from March 6, 2014 -It was noted that some staff files were missing evidence of immunization screening. OUTSTANDING from September 30, 2014 -It was noted that staff files were missing Food Safe Certification. Most staff are involved in the preparing, storing, serving and handling of food.
      • Obtain evidence that employed persons comply with the province's immunization and tuberculosis control programs; 37( 1 )(e)
      • Ensure employees responsible for the preparation and delivery of food have the necessary experience, competence and training to ensure that food is safely prepared and handled, and meets the nutrition needs of persons in care; 44 ( 1 )(a)
    • 7.1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): OUTSTANDING from September 14, 2014 -It was noted that one of the Resident's patio areas contained bags of recyclable materials. (A Licensee must operate the community care facility in a manner that will promote the health, safety and dignity of persons in care as per CCALA 7) NEW INFRACTIONS from June 11, 2015 -It was noted that there was damage to the wall behind one bathroom door. -It was noted that one patio was filled with painting supplies, strewn with cardboard cartons and paper towels, and unusable for the Residents. -It was noted that items were being stored outside the doors of two fire exits. -It was noted that two bathroom cupboards containing cleaning agents were unlocked.
      • Maintain all rooms and common areas in a good state of repair; 22( 1 )(b)
      • Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
      • Ensure emergency exits are not obstructed or secured in a manner that may hinder exit in an emergency; 22 ( 6 )
      • Provide appropriately furnished and equipped areas for secure, safe and adequate storage of cleaning agents, chemical products and other hazardous materials; 35( 1 )(c)

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