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Dairy Queen 27124

100 Village Lane Okotoks AB T1S 1Z6 · Food - General

Official record from Alberta →

Inspection summary

Dairy Queen 27124 has been inspected 14 times by Alberta Health Services (Environmental Public Health) since October 19, 2023. The most recent inspection, on August 14, 2026, recorded 1 infraction.

None of the 14 inspections on record were free of infractions. In the past 12 months there were 4 inspections with 10 infractions recorded. The higher-risk findings here relate to: Pests, Food temperature control and Cleaning and sanitizing.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 7 times across 7 separate inspections, most recently on April 7, 2026. For example: Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 4 times across 4 separate inspections, most recently on November 7, 2025. For example: Are food temperatures during storage and processing being controlled to maximize food safety?

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on July 28, 2026. For example: Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 33 times across 14 separate inspections, most recently on August 14, 2026. For example: Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?

  • Food safety training and certificationLower risk

    Most jurisdictions require a certified food handler or manager on site, and some require allergen or food-worker training. These findings mean the paperwork or the trained person was missing at the time. They do not by themselves mean food was handled unsafely.

    Recorded 3 times across 3 separate inspections, most recently on November 7, 2025. For example: Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

14 inspections

  1. Risk Management Inspection

    1 infraction

    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • Mop sink was leaking and not working properly. **Repair.
  2. Demand Inspection

    3 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • QUATS dispenser was not working properly. There was no concentration detected. **Ensure the QUATs dispenser is maintained at a concentration of 200 ppm. In the meantime, staff can manually prepare the QUATs sanitizer following manufacturer's instruction for use and the test strips.Note: One bucket of sanitizer had satisfactory concentration at the time of the inspection.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • Mop sink was leaking and not working properly. **Repair.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • Cleaning required by the shelf adjacent to the ice bin in the front of house. Chocolate icing was observed on the shelf.
  3. Demand Inspection

    2 infractions

    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • 1. Two mouse droppings were identified underneath the handwashing station in the front of house. **Do not sweep or vacuum when removing the mouse droppings. Clean and disinfect hard surfaces with a strong bleach solution. (1 part bleach in 9 parts water).Conduct pest control checklist monthly and hire professional pest control company if necessary. 2. There were some gaps in the weather stripping on the back exterior door. **Seal any gaps along the weather stripping to prevent the entry of pests and/or weather.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • Cleaning is required underneath both ice cream machines.
  4. Monitoring Inspection

    4 infractions

    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • Missing thermometer in the lower prep cooler adjacent to the deep fryers. **Obtain thermometer. ***CORRECTED DURING THE INSPECTION.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • Missing hand soap in the dispenser for the handwashing station located across the ice bin machine in the front of house. **Refill hand soap. ***CORRECTED DURING THE INSPECTION.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.***NOV 7- OBSERVED AN ACCUMLUATION OF GREASE/OIL IN THE AFFECTED AREA.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • A white substance was observed to be dripping from a shelf and along the wall of the cabinet adjacent to the ice bin machine at the front of house. **Clean.
  5. Demand Inspection

    1 infraction

    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.
  6. Monitoring Inspection

    2 infractions

    • 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
      • A bucket of sanitizer was less than 200 ppm. **Ensure sanitizer is maintained at a concentration of 200 ppm.***CORRECTED DURING THE INSPECTION.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.
  7. Demand Inspection

    2 infractions

    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • The conveyor oven was broken. **Repair and do not serve beef burger patties as there is no alternative cooking equipment for the beef patties. ***Work order in progress.
  8. Risk Management Inspection

    6 infractions

    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • 1. No thermometer observed in the lower prep cooler by the deep fryer and lower prep cooler in the drive thru. **Obtain thermometer.***OUTSTANDING.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • 2. No hand soap located by the hand sink across from the ice machine in the front area. **Obtain hand soap. ***OUTSTANDING. 1. Paper towel was available however was not installed in any of the dispensers. **Install in dispenser or put paper towel on as stand and put it closer to the handwashing stations. **CORRECTED. 3. A labelled handwashing sink was filled with water at the time of the inspection and it was noted by staff that they were using it to remove cakes from pans. **Ensure all handwashing stations are used strictly for handwashing. If this particular sink will not be a handwashing station then remove the sign.***CORRECTED.
    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping. ***OUTSTANDING.
    • 19. Does the facility have a valid permit and does the facility operate in compliance with the conditions of that permit, or is the facility awaiting approval prior to operation?
      • The food permit was not displayed. **Display valid food permit in the view of the public.***OUTSTANDING.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. The sink in the drive thru was not working. No water was available. No caulking observed around the base of the faucet. **Repair.***SINK FUNCTIONAL. CAULKING PENDING.
  9. Monitoring Inspection

    9 infractions

    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • 1. No thermometer observed in the lower prep cooler by the deep fryer and lower prep cooler in the drive thru. **Obtain thermometer. 2. There was no thermometer available in the walk in cooler. **Obtain thermometer. **CORRECTED DURING THE INSPECTION.
    • 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
      • 1. Paper towel was available however was not installed in any of the dispensers. **Install in dispenser or put paper towel on as stand and put it closer to the handwashing stations. 2. No hand soap located by the hand sink across from the ice machine in the front area. **Obtain hand soap. 3. A labelled handwashing sink was filled with water at the time of the inspection and it was noted by staff that they were using it to remove cakes from pans. **Ensure all handwashing stations are used strictly for handwashing. If this particular sink will not be a handwashing station then remove the sign.
    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping. ***OUTSTANDING.
    • 19. Does the facility have a valid permit and does the facility operate in compliance with the conditions of that permit, or is the facility awaiting approval prior to operation?
      • The food permit was not displayed. **Display valid food permit in the view of the public.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1. The sink in the drive thru was not working. No water was available. No caulking observed around the base of the faucet. **Repair.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable. ***OUTSTANDING.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • One of the electrical outlet covers in the front cake prep area was missing, creating an exposed gap in the wall that would be difficult to properly clean. Replace cover or otherwise cover this exposed section of wall.***OUTSTANDING.
    • 22. Are utensils and equipment maintained in a condition and a manner that ensures the safe handling of food?
      • The top right hand cake freezer door could not shut properly due to a screw that is coming loose. **Repair.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • 1. The ventilation canopy was observed to have a build up of grease. **Clean. 2. Dirt and debris was observed in the cupboard underneath the sink at the drive thru section. **Clean. 3. Dairy product was observed to be leaking from a tube and dripping onto the walk in cooler floor. **Clean and ensure equipment is working properly. ***CLEANED DURING THE INSPECTION.
  10. Demand Inspection

    4 infractions

    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • One of the electrical outlet covers in the front cake prep area was missing, creating an exposed gap in the wall that would be difficult to properly clean. Replace cover or otherwise cover this exposed section of wall.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • A number of areas were found to require cleaning:-The prep cooler in the drive thru area-The exhaust hood interiors for the frying line and broilerClean indicated areas.
  11. Risk Management Inspection

    4 infractions

    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • One of the electrical outlet covers in the front cake prep area was missing, creating an exposed gap in the wall that would be difficult to properly clean. Replace cover or otherwise cover this exposed section of wall.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • A number of areas were found to require cleaning:-The prep cooler in the drive thru area-The exhaust hood interiors for the frying line and broilerClean indicated areas.
  12. Risk Management Inspection

    6 infractions

    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1) The tile flooring directly in front of the compartment sink was found to be damaged. Staff indicated repairs were scheduled. *Repair still ongoing. A rubber mat covering this area may be a suitable stopgap until a permanent repair can be done. 2) The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • One of the electrical outlet covers in the front cake prep area was missing, creating an exposed gap in the wall that would be difficult to properly clean. Replace cover or otherwise cover this exposed section of wall.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The lights above the dishwashing and food equipment storage areas did not have covers. Cover lights to prevent potential contamination from breakage.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • The areas underneath and around soft serve machines were found to have a buildup of ice cream residue.Clean indicated areas more frequently.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • A number of areas were found to require cleaning:-The prep cooler in the drive thru area-The exhaust hood interiors for the frying line and broilerClean indicated areas.
  13. Monitoring Inspection

    7 infractions

    • 10. Are food temperatures during storage and processing being controlled to maximize food safety?
      • Gravy was observed being hot-held at a temperature of 50.5C.Gravy was properly reheated by staff during inspection, and hot-holding unit was adjusted to sustain a temperature of 60C or higher. Ensure that hot-holding equipment temperatures are verified prior to use.
    • 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
      • A section of weatherstripping by the back door appears damaged, creating a gap that could facilitate pest entry. Repair weatherstripping.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • One of the electrical outlet covers in the front cake prep area was missing, creating an exposed gap in the wall that would be difficult to properly clean. Replace cover or otherwise cover this exposed section of wall.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • The lights above the dishwashing and food equipment storage areas did not have covers. Cover lights to prevent potential contamination from breakage.
    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1) The tile flooring directly in front of the compartment sink was found to be damaged. Staff indicated repairs were scheduled. *Repair still ongoing. A rubber mat covering this area may be a suitable stopgap until a permanent repair can be done. 2) The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • A number of areas were found to require cleaning:-The upright ice cream cooler-The prep cooler in the drive thru area-The exhaust hood interiors for the frying line and broilerClean indicated areas.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • The areas underneath and around soft serve machines were found to have a buildup of ice cream residue.Clean indicated areas more frequently.
  14. Monitoring Inspection

    2 infractions

    • 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
      • 1) The tile flooring directly in front of the compartment sink was found to be damaged. Staff indicated repairs were scheduled. *Repair still ongoing. A rubber mat covering this area may be a suitable stopgap until a permanent repair can be done. 2) The tile flooring directly in front of the deep fryer was cracked and damaged.Repair floors to render surfaces smooth and cleanable.
    • 23. Is the facility maintained in a clean and sanitary condition?
      • The areas underneath and around soft serve machines were found to have a buildup of ice cream residue.Clean indicated areas more frequently.

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