Frannie's Coffee
13-1320 Water St Kelowna BC V1Y 9P4 · Restaurant - Food Service
Details
- Google rating
- 4.5 / 5 (8)
- Website
- Visit website →
Opening hours
- Friday7 AM–5 PM
- Monday7 AM–4 PM
- Saturday7 AM–7 PM
- Sunday7 AM–5 PM
- Thursday7 AM–4 PM
- Tuesday7 AM–4 PM
- Wednesday7 AM–4 PM
Contact details, hours and reviews from Google Maps
Inspection summary
Frannie's Coffee has been inspected 2 times by Interior Health Authority since August 22, 2024. The most recent inspection, on May 20, 2025, recorded 5 infractions.
None of the 2 inspections on record were free of infractions. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Protecting food from contamination, Cleaning and sanitizing and Handwashing and staff hygiene.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
Protecting food from contaminationHigher risk
This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.
Recorded 3 times across 2 separate inspections, most recently on May 20, 2025. For example:
7 Are foods protected from contamination?
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded 2 times across 2 separate inspections, most recently on May 20, 2025. For example:
3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
Handwashing and staff hygieneHigher risk
Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.
Recorded once on May 20, 2025. For example:
7 Are there handwashing stations available and properly supplied?
Building, plumbing and upkeepLower risk
Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.
Recorded 2 times across 2 separate inspections, most recently on May 20, 2025. For example:
6 Are the premises designed and equipped to ensure safe food handling?
Permits, records and postingLower risk
Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.
Recorded 2 times on August 22, 2024. For example:
3 Are written food handling procedures (Food Safety Plan) current and available on site?
About this data
These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
2 inspections
- Monitoring
5 infractions
- F1.7 Are foods protected from contamination?
- Observation(s): Observed raw eggs stored above tomatoes. Raw eggs can carry bacteria like Salmonella, which can contaminate ready-to-eat foods if not stored properly increasing the risk of cross-contamination leading to foodborne illness. The operator to move eggs below the tomatoes.
- F1.7B Ready-to-eat foods must be stored in a manner that prevents cross contamination.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): It was observed the sanitizer concentration was above 200ppm. A sanitizer concentration higher than 200ppm may lead to chemical contamination of the food. Operator to dilute the sanitizer to the recommended concentration and test with sanitizer test strips to verify the concentration before use. Also follow manufacturer's instructions for dilution ratios.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): Observed that two containers containing bulk food items were covered with clear plastic wrap. Food should stored in containers with airtight lids to prevent any contamination. Observed right above the containers a lighting fixture with no protective cover. The absence of a protective cover presents physical contamination hazard. If the bulb were to break the glass will fall into the food posing a risk of food contamination. Observed that a scoop was submerged in the bulk container containing sugar. Submerging scoop handles in food containers could contaminate food by transferring bacteria from the scoop handle to the food especially when the scoops are not cleaned well from previous use. The operator must ensure the scoops are always stored out of the bulk containers. Observed an accumulation of dirt and debris around the dishwashing area the oven and under some equipment in the kitchen area. Dirt and debris provide a breeding ground for harmful bacteria, which can contaminate food and lead to foodborne illness. Please complete a thorough cleaning of the kitchen and hard to reach areas.
- F2.5A All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the sanitary handling of food.
- F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
- F2.5J Artificial lighting must have shatterproof covers or shatterproof bulbs.
- F2.6 Are the premises designed and equipped to ensure safe food handling?
- Observation(s): Observed a room in the front area described as a "partial storage room" by the staff to have insufficient artificial lighting. Sufficient artificial light must be provided to facilitate adequate cleaning and maintenance of the room. Please install sufficient artificial lighting with protective covers.
- F2.6G Premises must be provided with artificial lighting that is sufficient to permit sanitary operation and maintenance of the premises.
- F2.7 Are there handwashing stations available and properly supplied?
- Observation(s): Observed that the hand washing sink is also used as an equipment sink and there was also not available paper towel for use. Operator to designate one of the sink in the kitchen area as a handwashing sink and equip it with soap, hot water and paper towel for adequate and proper handwashing practices.
- F2.7C Handwashing station must be supplied with single-service product for drying hands.
- F2.7E Handwashing stations must remain accessible at all times.
- F1.7 Are foods protected from contamination?
- Monitoring
6 infractions
- F1.7 Are foods protected from contamination?
- Observation(s): Observed staff leaving newly made waffle cone on the counter, which is beside the sink while dishes were being washed. Directed staff to move the cone to a separate area (designated food preparation area) while dishes are being washed to prevent backsplash and contaminating the food product. Open bag of cone mix in the dry storage area. Staff was directed to keep the bag closed and/or to place it in a pest proof container with a lid.
- F1.7A The operator must ensure that all food on the premises is protected from contamination.
- F1.7C Ready-to-eat foods must be handled/displayed in a manner that prevents cross contamination.
- F2.1 Does the facility have proper monitoring supplies?
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): High temperature dishwasher, final rinse temperature was over 71C, in compliance. Sanitizer bottles measured: 0ppm for chlorine and quats. Found concentrated quats based sanitizer in the chemical storage area. Showed staff how to mix the sanitizer solution that must be 200ppm. Operator to ensure that all staff are trained to mix the sanitizer solution correctly. Quats sanitizer is to be maintained at 200ppm. Test by using test strips.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F3.2 Is the premises construction and layout unchanged and in accordance with approved plans?
- Observation(s): Submitted floor plan does not match the current layout of the facility. Example: gelato display is now against the front counter, sinks and counters for the previous gelato designated are has been removed and replaced with seating. Operator to confirm with the health inspector if the current layout will be permanent. If so, they must resubmit their floor plan to reflect the current changes.
- F3.2A Changes to the premises must only be made with approval of plans and specifications by the health officer.
- F3.2B Facility must be constructed to the specification of the approved plans.
- F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
- F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
- F1.7 Are foods protected from contamination?
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Reviews
Reviews provided by Google Maps- Ivette Zuniga
Stopped by Frannie’s Coffee and I’m so glad we did! The coffee was really good, the staff were super friendly, and the whole place has such a cozy, welcoming vibe. It’s the kind of spot you can actually relax in instead of just grabbing a coffee and leaving. They had a great selection of drinks and treats, and everything we tried was delicious. You can tell they really care about what they serve. Definetly one of those local coffee shops worth supporting. We’ll 100% be back next time we’re in the area!
- Jilliana Baldwin
We are on vacation here in Kelowna and wanted REAL coffee and REAL food lol. Frannies was close and had great ratings so we gave it a shot. My hubby and I shared their club Sandwhich (couldn't have finished it on my own haha it's packed in the best way). We shared their peanut power smoothie (also amazing) and my girls shared a breakfast wrap. Fam of 4 eating well for $45 is awesome these days. Will be back and recommend! Also the atmosphere is so quaint
- Isla
Unfortunately, my visit was disappointing. The Nutella latte was okay, but the chocolate chip cookie wasn’t very enjoyable—I could only eat about half. The biggest disappointment was the iced caramel macchiato. At nearly $9, I expected much better, but it tasted off and wasn’t enjoyable at all. For the price, I was hoping for a much better experience.
- Mark Milburn
The staff are awesome and the coffee is fantastic. In town for meetings and needed a place to work and was fortunate enough to stumble across this gem. Sat on the patio with my dogs and worked for a couple of hours in the morning. The staff were so kind and attentive and even brought out water bowls for the dogs. Great croissant and delicious coffee.
- Emil Karabaic
We visit Kelowna every year and were frequent guests when this place was called Euro Bean. Back then, it was a nice, clean and welcoming café that we were happy to visit repeatedly. Unfortunately, our recent experience was very disappointing. I’m going to be blunt and honest, not to attack the business, but in the hope that the owners take this as constructive criticism and use it to improve. The place desperately needs cleaning and maintenance. The patio tables were dirty and sticky, the chairs were covered in bird droppings, and the overall appearance was run-down and poorly maintained. For example, employees haven't went outside to clean the tables and there were food leftovers all over tables leaving food for local sparrows to have their blast. The service was also very poor. There were three employees working, yet nobody seemed particularly attentive or professional. Staff presentation was another concern—one employee was dressed more like she was going for a run, and another had very noticeable body odour. The sign in the washroom saying “Employees must wash their hands” was almost ironic considering the overall standard of cleanliness. Coming from Europe, I’m used to cafés where one person can make coffee, serve customers, clear tables and keep the entire place clean. Here, there were three employees, yet the basic standards weren’t being met. This is a prime location with a lot of potential, and it would be a shame to see it become just another mediocre, run-down café. Please take this review seriously. Clean the place, maintain the patio, improve the service and presentation, and bring back some pride in the business. I genuinely hope our next visit to Kelowna gives us a reason to change this review.
- Ivette Zuniga
Stopped by Frannie’s Coffee and I’m so glad we did! The coffee was really good, the staff were super friendly, and the whole place has such a cozy, welcoming vibe. It’s the kind of spot you can actually relax in instead of just grabbing a …
- Jilliana Baldwin
We are on vacation here in Kelowna and wanted REAL coffee and REAL food lol. Frannies was close and had great ratings so we gave it a shot. My hubby and I shared their club Sandwhich (couldn't have finished it on my own haha it's packed in …
- Isla
Unfortunately, my visit was disappointing. The Nutella latte was okay, but the chocolate chip cookie wasn’t very enjoyable—I could only eat about half. The biggest disappointment was the iced caramel macchiato. At nearly $9, I expected much …