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Gateway Casino Kelowna

1300 Water St Kelowna BC V1Y 9P3 · Restaurant - Food Service

Official record from Interior Health →View on Google Maps →

Details

Google rating
3.8 / 5 (8)

Opening hours

  • Friday10 AM–2 AM
  • Monday10 AM–1 AM
  • Saturday10 AM–2 AM
  • Sunday10 AM–1 AM
  • Thursday10 AM–2 AM
  • Tuesday10 AM–1 AM
  • Wednesday10 AM–1 AM

Contact details, hours and reviews from Google Maps

Inspection summary

Gateway Casino Kelowna has been inspected 9 times by Interior Health Authority since April 8, 2013. The most recent inspection, on September 28, 2026, found no infractions.

4 of 9 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 0 infractions recorded. The higher-risk findings here relate to: Handwashing and staff hygiene, Food temperature control and Protecting food from contamination.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times on May 10, 2016. For example: 5 - Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on August 3, 2023. For example: 2 Are proper temperature controls maintained to ensure safe storage and display of foods?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on August 3, 2023. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded once on May 10, 2016. For example: 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?

  • Food safety training and certificationLower risk

    Most jurisdictions require a certified food handler or manager on site, and some require allergen or food-worker training. These findings mean the paperwork or the trained person was missing at the time. They do not by themselves mean food was handled unsafely.

    Recorded 2 times across 2 separate inspections, most recently on July 20, 2017. For example: 2 - Is the contact information the same?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Monitoring

    0 infractions

  2. Monitoring

    1 infraction

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Temperature logs are to be maintained on a daily basis, record all temperature controlled units at the beginning and end of day.
  3. Monitoring

    2 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Bar cooler was found to be at 13C. All PHFs(potentially hazardous foods) were removed from the cooler and placed in a cooler that was able to maintain at temperature of 4C and below. (corrected during inspection) PHFs such as cut fruits, creamer, milk, etc must be stored in cooling units that maintain 4C or below. Do not use the malfunctioning cooler unit to cold hold PHFs until a technician is able to inspect and repair the unit.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Observed flies in both bar areas. Ensure routine cleaning and sanitizing of all areas to prevent attracting pests into the premises.
      • F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
  4. Monitoring

    0 infractions

  5. Monitoring

    1 infraction

    • F3.2 - Is the contact information the same?
  6. Monitoring

    3 infractions

    • F3.2 - Is the contact information the same?
      • Observation(s): Updating contacts required
      • F3.2A - Updated contact information must be provided to the health officer.
    • F3.7 - Are written food handling procedures (Food Safety Plan) current and available on site?
      • F3.7A - Operator must have on site a written food safety management procedure that includes all potentially hazardous foods.
    • F3.8 - Are the sanitation procedures (Sanitation Plan) current and available on site?
      • F3.8B - Written procedures must include a list of all cleaning and sanitizing agents, including their concentration and uses.
  7. Monitoring

    3 infractions

    • 5 - Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
      • Observation(s): Improper hand washing technique by employees was seen. Employee was also seen eating food, touching a garbage can, then preparing ready to eat foods without washing hands. Ensure that employees are washing their hands in between handling items that may be contaminated. Operator and employee was told to continue to employ proper hand hygiene. This was corrected during inspection.
    • 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): Wiping cloths were visibly dirty and not in sanitizer buckets. Dirty wiping cloths should be put aside for washing and wiping cloths should always be kept in sanitizer solution when not in use to keep cloths sanitary to wipe food surfaces. This was corrected during inspection.
    • 15 - Are there handwashing stations available and properly supplied?
      • Observation(s): Main hand sink in the cashier area is plugged; secondary hand sink sink was not equipped with soap and paper towels. Properly supplied hand wash stations are needed to ensure adequate employee hygiene. Operator stocked the station with soap and paper towels; this was corrected during inspection.
  8. Monitoring

    0 infractions

  9. Monitoring

    0 infractions

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • advantage08357

    Overall it’s a nice casino but I do agree with some negative review that there are some rude and entitled employees working here . Fortunately I have never bumped into one. All the while the other casino in town is worse than here for sure. The food at Match is good usually and the service was good for the 7-8 times I visited. I must say it’s one of the better Gateway casino . I gave a four star cause I seldomly give 5 . I want to add if the match restaurant can bring back their mushroom pasta and expand their menu items a bit that would be great .

  • Kevin Klassen

    This establishment was a very disappointing experience. I would not recommend coming here, as the security and management seem to misuse their authority. I’ve only been here twice in 4 years -and on both occasions my friend was removed—once due to his natural lisp, and another time based on claims that “his eyes were red.” I strongly suggest that staff receive better training in how to treat customers fairly and respectfully. I will not be returning, and I will be advising others to avoid this place. Manger and security staff need to ego trip somewhere else

  • Ella Washington

    I rate this establishment one star but if I could go into the negatives i would. My best friend was denied access to the establishment for being "Too drunk" sober as the designated driver and only person of colour within the group. When our friend stuck up for her she was also denied access. When she questioned the reason of being denied and asked if it was because she was not white the staff threatened to call RCMP. In this day in age such behaviour is downright embarrassing and they should lose sleep over how poor management and staff is. do not waste your time or support this joke of a business .

  • Benjamin Schmidt

    I’ve been to this place twice, and both experiences were horrible. The staff at the front desk seemed intoxicated and out of it. The casino itself is dusty and has an unpleasant smell. I’d recommend saving your money and going elsewhere—the manager clearly needs better training in customer service

  • TheRealGrowKing

    Free parking for casino guests! Friendly staff. Lots of machines. Overall good time :)

  • advantage08357

    Overall it’s a nice casino but I do agree with some negative review that there are some rude and entitled employees working here . Fortunately I have never bumped into one. All the while the other casino in town is worse than here for …

  • Kevin Klassen

    This establishment was a very disappointing experience. I would not recommend coming here, as the security and management seem to misuse their authority. I’ve only been here twice in 4 years -and on both occasions my friend was removed—once …

  • Ella Washington

    I rate this establishment one star but if I could go into the negatives i would. My best friend was denied access to the establishment for being "Too drunk" sober as the designated driver and only person of colour within the group. When …

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