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Delta Grand Okanagan - Poolside Bar

1310 Water St Kelowna BC V1Y 9P3 · Restaurant - Food Service

Official record from Interior Health →View on Google Maps →

Details

Google rating
4.3 / 5 (5)

Contact details, hours and reviews from Google Maps

Inspection summary

Delta Grand Okanagan - Poolside Bar has been inspected 7 times by Interior Health Authority since July 23, 2015. The most recent inspection, on August 19, 2026, recorded 1 infraction.

3 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Protecting food from contamination and Handwashing and staff hygiene.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on August 12, 2022. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on August 19, 2026. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on August 2, 2019. For example: 7 Are there handwashing stations available and properly supplied?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 2 times on July 23, 2015. For example: 17 - Are written food handling procedures (Food Safety Plan) current and available on site?

  • Food safety training and certificationLower risk

    Most jurisdictions require a certified food handler or manager on site, and some require allergen or food-worker training. These findings mean the paperwork or the trained person was missing at the time. They do not by themselves mean food was handled unsafely.

    Recorded once on July 23, 2015. For example: 16 - Does the operator and appropriate employees hold a valid FOODSAFE certificate?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Monitoring

    1 infraction

    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Sanitizer was placed in a bottle that was labelled for a different chemical cleaner. Please educate staff to use only sanitizer bottles labelled for sanitizer.
      • F2.5D Chemicals, cleaners and other agents must be properly labelled and stored separately from food to prevent contamination.
  2. Monitoring

    0 infractions

  3. Monitoring

    0 infractions

  4. Monitoring

    1 infraction

    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Mechanical high temperature dishwasher not in good working order
      • F2.3A Mechanical dishwasher/glasswasher must provide sufficient washing and sanitizing action to remove contamination.
  5. Monitoring

    1 infraction

    • F2.7 Are there handwashing stations available and properly supplied?
      • Observation(s): Paper towel dispenser by handwashing sink difficult to use.
      • F2.7C Handwashing station must be supplied with single-service product for drying hands.
  6. Monitoring

    0 infractions

  7. Monitoring

    4 infractions

    • 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): Tin foil found in the dipper well to keep the water higher.
    • 16 - Does the operator and appropriate employees hold a valid FOODSAFE certificate?
      • Observation(s): verification is required
      • 16.2 - In the absence of the operator, at least one employee present in the establishment must have valid FOODSAFE certificate or equivalent training.
    • 17 - Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Not available at the time of inspection
    • 18 - Are the sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Not available at the time of inspection

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • Trip.com Member

    Slow serviceConfusion in staff and instructions Room cleaned at 4 pm on the second day.. probably a busy day for themTowel shortageThe food and service in the restaurant was slow and below average. The service staff, hostess was full of attitude

  • Dr Mahi Mohammadi

    I stayed at this hotel for a business trip, and my experience was a mix of positive and disappointing moments. After a long journey, I decided to order room service so I could eat in my room before my meeting. Unfortunately, my food never arrived. What made the situation even more frustrating was that I called the front desk and room service more than 10 times over the course of two hours, but no one answered. As a result, I had to attend my meeting without eating. The next day, I received a follow-up call asking about my experience with the missed room service order. I decided to give it another chance, but unfortunately, the food arrived in very poor condition. I travel extensively for work and have visited around 40 countries, and I can honestly say this was the worst room service food delivery experience I’ve ever had. Another disappointment was when I tried to purchase a bottle of wine from hotel. I asked both the front desk and the restaurant staff for assistance, but after being sent back and forth several times without getting a clear answer, I eventually gave up. The pillows were also very uncomfortable, and I woke up every morning with neck pain. On a positive note, Param at the front desk did his best to make things right during checkout, and I genuinely appreciated his professionalism and efforts. However, considering the amount I paid for a three-night stay, the overall experience fell well below the standard I expected. I hope the hotel addresses these issues, as there is significant room for improvement.

  • Markmill1978

    What a beautiful and relaxing week we just had with my family. Despite the smoke during the first days the crew made everything to make us feel confortable. I want to especially highlight the hotel Manager - Kristine for her exceptional support during all our stay. She does such a great job and i really understand why her staff is so aligned with this spirit of high level service. We really look forward to go back to Kelowna soon. Thank you Kristine and your great team

  • nour tarrabain

    The location of this hotel is amazing and the vibes are really nice. The restaurant downstairs is lovely with a great view and good food. The staff are nice however the rooms are not clean. Our first night we noticed a stain on the bed sheets and stains all over the shower curtain. Even though they are tidying up our room they arent doing that good of a job. There was an empty starbucks cup we forgot to throw away and it stayed even after they cleaned the room. The bathrooms extremely small and the sink isnt clean. The shower is also super small with 0 pressure from the shower head. Overall the hotel is nice and in a great location but cleanliness is a big concern for us

  • Scott Geiring

    We live in Kelowna but visited family who were staying at the Delta Grand while visiting us lol. We spent an afternoon by the pool and dined on the dog friendly section of the patio. The menu is diverse and the food was prepared well and presentation were nice as well. Our waitress was knew and in training. She OWNED it with a smile and a great sense of humour. It was a fun and added to the experience. As mentioned we were on the dog friendly part of the patio which has an equally beautiful view. Our pool day ended, unfortunately with my son getting a bit of heat stroke Without saying anything to staff. He was met with a cold towel that was carefully put over the back of his neck by one employee. Brought ice water and an abundance of it from another employee while a manager sent somebody to get him some freezes to not only cheer him up or bring down his body temperature.. These are things that only come from hiring good people and having good training programs in place. And my family will forever remember that and be grateful. The cocktails and wine list were great as well. And as mentioned of you, but also the interior ambience. Just wanna see a big thank you to the team. I’m pretty experienced. They provided not only me my family, but all the other guests that we saw their smiling, enjoying all the same luxuries amenities and features.

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