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Hawthorn Park - Food Service

867 KLO Rd Kelowna BC V1Y 9G5 · Restaurant - Food Service

Official record from Interior Health →View on Google Maps →

Details

Google rating
4.9 / 5 (8)

Opening hours

  • Friday8 AM–8 PM
  • Monday8 AM–8 PM
  • Saturday8 AM–8 PM
  • Sunday8 AM–8 PM
  • Thursday8 AM–8 PM
  • Tuesday8 AM–8 PM
  • Wednesday8 AM–8 PM

Contact details, hours and reviews from Google Maps

Inspection summary

Hawthorn Park - Food Service has been inspected 8 times by Interior Health Authority since June 11, 2013. The most recent inspection, on October 22, 2025, recorded 1 infraction.

1 of 8 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Protecting food from contamination and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 4 times across 4 separate inspections, most recently on October 22, 2025. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 3 times across 3 separate inspections, most recently on June 7, 2023. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on July 27, 2022. For example: 2 Are proper temperature controls maintained to ensure safe storage and display of foods?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

8 inspections

  1. Monitoring

    1 infraction

    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): - quat sanitizer was at 50ppm at time of inspection. dispenser was unable to keep solution in line at adequate concentration. process was in place to ensure solution is at 200ppm - operator contacted company for repair. infraction corrected during inspection
      • F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
  2. Monitoring

    1 infraction

    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Comment from May 18 inspection: A large white container containing white sugar was observed in the storage area. The lid of the container was cracked and had pieces of the plastic lid mixed in with the sugar. The chef informed the EHO that they no longer use white sugar in any of their recipes. Please ensure that the large container as well as all of the sugar within the container is discarded. A large sugar container still observed to be present in a dry storage area. This is repeated violation. Discard the container and the sugar stored in the container by the specified follow-up date.
  3. Monitoring

    2 infractions

    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Pudding residue was observed on the underside of a large mixer. Please ensure that all parts of food processing equipment is adequately washed, rinsed and sanitized to ensure proper food safety.
      • F2.3B Manual dishwashing procedure must provide sufficient washing and sanitizing action to remove contamination.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): A large white container containing white sugar was observed in the storage area. The lid of the container was cracked and had pieces of the plastic lid mixed in with the sugar. The chef informed the EHO that they no longer use white sugar in any of their recipes. Please ensure that the large container as well as all of the sugar within the container is discarded.
      • F2.5E Equipment or materials not required for food related operations must be removed from the premises.
  4. Monitoring

    1 infraction

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Creamer and whipped butter packets requiring refrigeration was stored at room temperature for unknown time. Whipped butter packets was voluntarily discarded. Please ensure that these items are stored no longer than 2-4 hours. Items stored at room temperature for more than 2 hours must be discarded.
  5. Monitoring

    1 infraction

    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): F2.5B - The tile above the rationale oven is peeling, exposing porous insulation. This specific section is exposed to steam daily and will need an easy-to-clean, durable tile surface that will not peel or rust with steam exposure. Suggest a panel that is stainless steel or similar. F2.5C - Remind staff to prepare sanitizer buckets prior to preparing food - CORRECTED DURING INSPECTION
      • F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
      • F2.5C Wiping cloths must be maintained and stored in a sanitary manner.
  6. Monitoring

    1 infraction

    • F2.3 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): Staff to be reminded not to under-fill the sanitizer buckets; when changing sanitizer solution, ensure that the wiping cloths are immersed in the solution.
  7. Monitoring

    0 infractions

  8. Monitoring

    1 infraction

    • 13.2 - Are dishes, utensils and food contact surfaces properly cleaned and sanitized?
      • Observation(s): Ice cream scoop observed to be stored in warm water. Ensure that ice cream scoops are stored in ice water (with temperature at 4°C or less) or in a sanitizing solution.

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • T B

    Hawthorn has been a beautiful experience for our family and worth every penny! People go to Hawthorn to live not die. Everyone there whether it's other residence or staff are always welcoming. Our loved one enjoys the many activities and always has good things to say about the food. While the past year and a half has been challenging they have worked hard to insure everyone has felt safe and stayed healthy. The one thing I really like is that when visiting it doesn't smell of an Old Folks Home. Hawthorn has many things to offer the residence and in my opinion is worth every penny.

  • Sharon North

    My Mom recently moved in to Hawthorn Park and has not looked back since! The entire staff have gone above and beyond to ensure that she is settling in and feels welcome. The food is delicious, activities and outings are plenty, and the residents are friendly and open to meeting new friends. My Mom is blossoming and enjoying her days surrounded by people, socializing and in a safe and secure environment, and free of the worries of home ownership and all that comes with it. Much gratitude to Alyssa for her work and assistance in helping us to make the change so seamless.

  • Colleen Mackie

    The staff at Hawthorn Park are incredible! My Mom moved in almost 2 years ago and I usually visit her 3 times a week. The staff are always kind, cheerful, helpful when I have questions or concerns about my Mom. I think their kindness is what stands out most though. Through the covid19 times, they have been so empathetic and the communication to families has been second to none! Thanks to them, I know my Mom is in the best place possible!

  • Faith Gilpin

    I'm so glad I chose Hawthorn Park. It really does feel like home. My apartment is perfect for me. The community at Hawthorn has welcomed me and included me in the activities I enjoy. We laugh a lot! The staff is amazing! And the meals are great, home cooked style to international cuisine, with several choices for each meal. And the coffee is always on! I made the right choice to move to Hawthorn Park. I love it here!

  • Juliet Balfour

    Hawthorn has a positive and friendly vibe. The staff are always open and helpful; they are responsive to requests and take the initiative to convey any concerns they may have about our loved one. The atmosphere created by staff at Hawthorn is reflected in their residents - people are friendly and seem to mingle well. The activities arranged by staff are creative - there always seems to be a few things Dad joins in on. It’s a great place.

  • T B

    Hawthorn has been a beautiful experience for our family and worth every penny! People go to Hawthorn to live not die. Everyone there whether it's other residence or staff are always welcoming. Our loved one enjoys the many activities …

  • Sharon North

    My Mom recently moved in to Hawthorn Park and has not looked back since! The entire staff have gone above and beyond to ensure that she is settling in and feels welcome. The food is delicious, activities and outings are plenty, and the …

  • Colleen Mackie

    The staff at Hawthorn Park are incredible! My Mom moved in almost 2 years ago and I usually visit her 3 times a week. The staff are always kind, cheerful, helpful when I have questions or concerns about my Mom. I think their kindness is …

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