Hector's Casa Mexican Restaurant
2911 Pandosy St Kelowna BC V1Y 1W1 · Restaurant - Food Service
Details
- Google rating
- 4.4 / 5 (8)
- Phone
- +1 250-860-3868
- Website
- Visit website →
Opening hours
- Friday11:30 AM–2:30 PM, 5–9 PM
- Monday11:30 AM–2:30 PM, 5–9 PM
- Saturday11:30 AM–2:30 PM, 5–9 PM
- Sunday11:30 AM–2:30 PM, 5–8:30 PM
- Thursday11:30 AM–2:30 PM, 5–9 PM
- Tuesday11:30 AM–2:30 PM, 5–9 PM
- Wednesday11:30 AM–2:30 PM, 5–9 PM
Contact details, hours and reviews from Google Maps
Inspection summary
Hector's Casa Mexican Restaurant has been inspected 5 times by Interior Health Authority since October 5, 2021. The most recent inspection, on June 24, 2026, recorded 2 infractions.
None of the 5 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 2 infractions recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Protecting food from contamination and Handwashing and staff hygiene.
Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded 3 times across 3 separate inspections, most recently on June 24, 2026. For example:
3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
Protecting food from contaminationHigher risk
This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.
Recorded 2 times across 2 separate inspections, most recently on January 10, 2023. For example:
7 Are foods protected from contamination?
Handwashing and staff hygieneHigher risk
Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.
Recorded once on August 26, 2025. For example:
7 Are there handwashing stations available and properly supplied?
Permits, records and postingLower risk
Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.
Recorded once on June 24, 2026. For example:
1 Does the operator have a valid operating permit or approval to operate?
Food safety training and certificationLower risk
Most jurisdictions require a certified food handler or manager on site, and some require allergen or food-worker training. These findings mean the paperwork or the trained person was missing at the time. They do not by themselves mean food was handled unsafely.
Recorded once on August 26, 2025. For example:
5 Are the FOODSAFE training requirements being met?
About this data
These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
5 inspections
- Monitoring
2 infractions
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): - chemical dishwasher had no chlorine at end of sanitize cycle at time of inspection. please repair and let EHO know for re inspection - chlorine bleach surface sanitizer had no concentration at time of inspection. please ensure solution @200ppm is maintained daily
- F2.3A Mechanical dishwasher/glasswasher must provide sufficient washing and sanitizing action to remove contamination.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F3.1 Does the operator have a valid operating permit or approval to operate?
- Observation(s): - permit has expired March 31/2026. please call the office to pay for 2026/2027 year to avoid further progressive enforcement measures
- F3.1A A valid permit to operate must be posted in a conspicuous location.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Monitoring
4 infractions
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): 1. Temperature logs were missing. There must be temperature logs recorded 2 times a day for each temperature controlled unit ie. coolers, freezers, hot holder 2. No sanitizer test strips. Please acquire test strips for both chlorine and QUATS based sanitizers. 3. Please have a working thermometer inside the prep cooler.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.1B A thermometer accurate within 1 °C must be available to monitor processes.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): 1. No chlorine was detected in the low temperature dishwasher. Operator replaced the sanitizer with a new container and primed the lines for sanitizer. 50ppm of chlorine was detected. 2. QUATS based surface sanitizer was observed to be over 400ppm. As per manufacturer's instructions, dilute to 200ppm. Operator diluted the sanitizer spray bottles to 200ppm.
- F2.7 Are there handwashing stations available and properly supplied?
- F2.7C Handwashing station must be supplied with single-service product for drying hands.
- F3.5 Are the FOODSAFE training requirements being met?
- F3.6A Operator must have valid FOODSAFE certificate or equivalent training.
- F3.6B In the absence of the operator, at least one employee present in the establishment must have valid FOODSAFE certificate or equivalent training.
- F2.1 Does the facility have proper monitoring supplies?
- Monitoring
1 infraction
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): - no detectible amount of chlorine in chemical dishwasher - please use quat solution until unit is serviced - send EHO photos of test strips indicating 50-100ppm chlorine after cycle is run once repaired
- F2.3A Mechanical dishwasher/glasswasher must provide sufficient washing and sanitizing action to remove contamination.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Monitoring
1 infraction
- F1.7 Are foods protected from contamination?
- Observation(s): Single-use plastic container intended to store yogurt product was observed to store fried rice in a hot holding unit. The noted plastic container is not suitable for multi/long-term use and not heat resistant. The single-use plastic container was discarded on-site. Corrective Action: Do not use single-use plastic containers to store unpackaged food items. Obtain suitable food grade containers intended for long-term use.
- F1.7A The operator must ensure that all food on the premises is protected from contamination.
- F1.7 Are foods protected from contamination?
- Monitoring
1 infraction
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): Minor accumulation of dust observed in dry storage/chemical storage area. Dry storage / chemical storage area is cluttered with carboard boxes.
- F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
- F2.5E Equipment or materials not required for food related operations must be removed from the premises.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
Nearby inspected facilities
- Marmalade Cat Cafe
103-2903 Pandosy St Kelowna BC V1Y 1W1
4 inspections
- Blenz Coffee Pandosy
2823 Pandosy St Kelowna BC V1Y 1V8
1 inspection
- The Bread Company
102-2949 Pandosy St Kelowna BC V1Y 1W1
6 inspections
- Soy
101-2900 Pandosy St Kelowna BC V1Y 1V9
7 inspections
- Grate Cheesery
462 West Ave Kelowna BC V1Y 4Z2
1 inspection
- Bean Scene Coffee Works - Pandosy
2940 Pandosy St Kelowna BC V1Y 1V9
6 inspections
- The Clubhouse at Raymer
657 Raymer Avenue Kelowna BC V1Y 4Z6
6 inspections
- The Clubhouse at Raymer
657 Raymer Ave Kelowna BC V1Y 4Z6
5 inspections
Reviews
Reviews provided by Google Maps- Sarah
The atmosphere was lovely, like being in Mexico! Although we found the music to be slightly annoying during our visit. The restaurant is clean and colorful. We ordered 2 double lime margaritas, they were weak and watery. The food was just ok. Somewhat flavorless, we added alot of Valencia and salt to make up for it. Portions are nothing to rave about, we didnt leave hungry, but didnt have any leftovers. Service was quick and friendly, no complaints. Overall , we would just rate this place as OK.
- Aaliana Herreros
A truly authentic experience filled with amazing hospitality, great food, and outstanding atmosphere. The flavours of each dish were vibrant, and the real fruit margaritas were to die for! Can’t believe we were the only guests in here today, everyone needs to come try this place out!
- Michelle Owen
Fabulous! I don't usually eat meat or dairy, but very thoroughly enjoyed the chicken fajitas. Not sure what another reviewer was saying about small servings and high prices. I could only finish less than 3/4 of my meal and it was only $25. Enough for dinner and lunch tomorrow. Another reviewer correctly said the food wasn't spicy. But the hot sauces on the table added delicious heat. I will definitely be back.
- James Willis
Delicious !!! Mole fajitas was superb! The other (sorry can't recall name) but they were sooo cheesy ! Loved them. Would recommend the bandanos for starter. Friendly and attentive staff, with cool vibe
- Food Lover
It was my first time visiting this place. The restaurant is very well decorated. I ordered beef enchiladas which I really enjoyed. The rice came with it was okay. Service was attentive and friendly. I would come back again to try other dishes.
- Sarah
The atmosphere was lovely, like being in Mexico! Although we found the music to be slightly annoying during our visit. The restaurant is clean and colorful. We ordered 2 double lime margaritas, they were weak and watery. The food was just …
- Aaliana Herreros
A truly authentic experience filled with amazing hospitality, great food, and outstanding atmosphere. The flavours of each dish were vibrant, and the real fruit margaritas were to die for! Can’t believe we were the only guests in here today, everyone needs to come try this place out!
- Michelle Owen
Fabulous! I don't usually eat meat or dairy, but very thoroughly enjoyed the chicken fajitas. Not sure what another reviewer was saying about small servings and high prices. I could only finish less than 3/4 of my meal and it was only $25. …