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Heritage Inn - Pool

1104 11 Avenue SE High River AB T1V 1P2 · Aquatic Facility

Official record from Alberta →

Inspection summary

Heritage Inn - Pool has been inspected 22 times by Alberta Health Services (Environmental Public Health) since January 8, 2024. The most recent inspection, on August 17, 2026, found no infractions.

10 of 22 inspections on record found no infractions at all. In the past 12 months there were 9 inspections with 9 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 13 times across 12 separate inspections, most recently on August 6, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 3 times across 3 separate inspections, most recently on February 18, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on February 19, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

22 inspections

  1. Risk Management Inspection

    0 infractions

  2. Monitoring Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • ** Previous violation was not assessed during inspection ***Water sample was not tested as there was no identification number on the bottle.
  3. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample was not tested as there was no identification number on the bottle.
  4. Demand Inspection

    0 infractions

  5. Risk Management Inspection

    0 infractions

  6. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 2/19. The heat exchanger had been replaced and there was a leak from one of the circulation pipes. Repair pipe leak.
  7. Risk Management Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 2/19. The heat exchanger had been replaced and there was a leak from one of the circulation pipes. Repair pipe leak.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 2/19. 2. The flow meter was replaced and was operational. 1. Both skimmers were observed to be missing a skimmer or floating weir. Weirs ensures the skimmers operate as intended and maintain proper circulation and cleanliness of the pool water***Please replace the missing weir so there is adequate skimming of the surface water2. The flow meter reading was observed at 0.0 GPM at the time of inspection. This indicates that no measurable water is circulating through the pool’s filtration system.**Repair or replace the flow meter if it is found to be defective or obstructed.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The corners of the basin near the bathrooms were observed separating from the wall. Please repair the basin to ensure that there is no gap between the basin cover and the wall as water can get in and create unsanitary conditions and damage the pool.**Please repair..
  8. Monitoring Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Free chlorine levels were measured twice and found to be below the required minimum, testing at 0.25 ppm and 0.29 ppm. Increase the free chlorine concentration to at least 1 ppm to ensure effective disinfection of the pool water.**Please increase the chlorine to required minimum level
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. Both skimmers were observed to be missing a skimmer or floating weir. Weirs ensures the skimmers operate as intended and maintain proper circulation and cleanliness of the pool water***Please replace the missing weir so there is adequate skimming of the surface water2. The flow meter reading was observed at 0.0 GPM at the time of inspection. This indicates that no measurable water is circulating through the pool’s filtration system.**Repair or replace the flow meter if it is found to be defective or obstructed.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The corners of the basin near the bathrooms were observed separating from the wall. Please repair the basin to ensure that there is no gap between the basin cover and the wall as water can get in and create unsanitary conditions and damage the pool.**Please repair..
  9. Monitoring Inspection

    0 infractions

  10. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The bacterial water sample submitted on May 26th was unsatisfactory. - HPC was 360 CFU/mL. Ensure water chemistry is balanced. Treat as necessary and submit a resample.
  11. Risk Management Inspection

    0 infractions

  12. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 4/30. The bacterial water sample submitted on April 29th was not processed. The date and time of collection was not provided on the requisition form. Another sample must be submitted.
  13. Monitoring Inspection

    0 infractions

  14. Risk Management Inspection

    0 infractions

  15. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 2/28. The water sample submitted on February 25th, 2025 was unsatisfactory. - HPC 490 CFU/mL- TC absent.
  16. Risk Management Inspection

    0 infractions

  17. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 9/18. Automatic controller was recallibrated. 9/11.1) The automatic controller readings for pH are not consistent with the manual tests. Recalibrate the pH probes to ensure that the manual test and automatic controller results are consistent. 2) The floating weir for the skimmer closest to the hot tub was missing. Replace the floating weir to ensure proper skimming action occurs.
  18. Risk Management Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • 9/11. The pH was measured at 8.28. The pH must be between 6.8 and 7.6. The acid container was empty, and acid was not being fed into the pool.Refill the acid container and ensure that the pH is between 6.8 and 7.6.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1) The automatic controller readings for pH are not consistent with the manual tests. Recalibrate the pH probes to ensure that the manual test and automatic controller results are consistent. 2) The floating weir for the skimmer closest to the hot tub was missing. Replace the floating weir to ensure proper skimming action occurs.
  19. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1) The automatic controller readings for pH are not consistent with the manual tests. Recalibrate the pH probes to ensure that the manual test and automatic controller results are consistent. 2) The floating weir for the skimmer closest to the hot tub was missing. Replace the floating weir to ensure proper skimming action occurs.
  20. Monitoring Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • 9/11. The pH was measured at 8.28. The pH must be between 6.8 and 7.6. The acid container was empty, and acid was not being fed into the pool.Refill the acid container and ensure that the pH is between 6.8 and 7.6.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1) The automatic controller readings for pH are not consistent with the manual tests. Recalibrate the pH probes to ensure that the manual test and automatic controller results are consistent. 2) The floating weir for the skimmer closest to the hot tub was missing. Replace the floating weir to ensure proper skimming action occurs.
  21. Monitoring Inspection

    0 infractions

  22. Monitoring Inspection

    0 infractions

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