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Heritage Inn - Swimming Pool

919 Waterton Avenue Pincher Creek AB T0K 1W0 · Aquatic Facility

Official record from Alberta →

Inspection summary

Heritage Inn - Swimming Pool has been inspected 36 times by Alberta Health Services (Environmental Public Health) since December 15, 2023. The most recent inspection, on October 8, 2026, found no infractions.

8 of 36 inspections on record found no infractions at all. In the past 12 months there were 13 inspections with 12 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The last 2 inspections in a row found no infractions. Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 23 times across 19 separate inspections, most recently on August 31, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 16 times across 16 separate inspections, most recently on April 15, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 2 times across 2 separate inspections, most recently on July 2, 2024. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 15 times across 15 separate inspections, most recently on April 15, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 11 times across 11 separate inspections, most recently on August 31, 2026. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

36 inspections

  1. Demand Inspection

    0 infractions

  2. Risk Management Inspection

    0 infractions

  3. Risk Management Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water re-sample result pending.Water sample collected Aug 25, 2026.TC -, HPC 520 (High)26ES-238E00206
  4. Risk Management Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected Aug 25, 2026.TC -, HPC 520 (High)26ES-238E00206
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Pool was cloudy but bottom lines were still visible therefore closure was not required.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Records indicated no manual testing had occurred this day as no pool-trained staff were working.
  5. Monitoring Inspection

    2 infractions

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Pool was cloudy but bottom lines were still visible therefore closure was not required.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Records indicated no manual testing had occurred this day as no pool-trained staff were working.
  6. Risk Management Inspection

    0 infractions

  7. Risk Management Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample was HPC 2760 CFU (TC Absent). See intro.Collected July 28, 2026. Water sample was HPC >57000 CFU (TC absent).Collected July 21, 2026.
  8. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample was HPC >57000 CFU (TC absent).Collected July 21, 2026.26ES-203E00184
  9. Risk Management Inspection

    1 infraction

    • 06. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Critical)?
      • The controller was found in alarm which disables the chemical feeders. No staff onsite had any knowledge of pool operations. The pool would have required immediate closure had not the maintenance mgr arrived to clear the controller error.AHS advises a back-up pool operator is available. Someone must test the pool every day.
  10. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The skimmer near the showers did not have a floating weir. New floating weirs were ordered.
  11. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The skimmer near the showers did not have a floating weir.
  12. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The skimmer near the showers did not appear to have a floating weir (the lid was screwed down).
  13. Demand Inspection

    0 infractions

  14. Demand Inspection

    0 infractions

  15. Monitoring Inspection

    0 infractions

  16. Demand Inspection

    0 infractions

  17. Risk Management Inspection

    0 infractions

  18. Risk Management Inspection

    2 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • The aquatic facility had a history of water chemistry and operational problems. Every inspection since December 2023 noted violations for the pool and /or hot tub.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Daily suction outlet checks (drain cover condition) were not filled in on the log sheet and did not indicate the rusty screw (hot tub).
  19. Risk Management Inspection

    4 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Floor hatch in the mechanical room was replaced.The aquatic facility had a history of water chemistry and operational problems. Every inspection since December 2023 noted violations for the pool and /or hot tub.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The pool underwater light assembly near the stairs was not secured. Part of the frame protruded about 4 inches into the basin exposing sharp edges and screws.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Daily suction outlet checks (drain cover condition) were not filled in on the log sheet and did not indicate the rusty screw (hot tub).
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • April 7: Anti-entrapment plan not located. No changes reported.April 3: No changes reported.*Partial anti-entrapment plan only. A complete and current plan is required to operate.
  20. Demand Inspection

    4 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • An approximately 36 by 8-inch piece of a checker plate floor hatch in the mechanical room floor was deteriorated and gave way when stepped on.The aquatic facility had a history of water chemistry and operational problems. Every inspection since December 2023 noted violations for the pool and /or hot tub.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The pool underwater light assembly near the stairs was not secured. Part of the frame protruded about 4 inches into the basin exposing sharp edges and screws.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Daily suction outlet checks (drain cover condition) were not filled in on the log sheet and did not indicate the rusty screw (hot tub).
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • April 7: Anti-entrapment plan not located. No changes reported.April 3: No changes reported.*Partial anti-entrapment plan only. A complete and current plan is required to operate.
  21. Risk Management Inspection

    4 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • An approximately 36 by 8-inch piece of a checker plate floor hatch in the mechanical room floor was deteriorated and gave way when stepped on.The aquatic facility had a history of water chemistry and operational problems. Every inspection since December 2023 noted violations for the pool and /or hot tub.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The pool underwater light assembly near the stairs was not secured. Part of the frame protruded about 4 inches into the basin exposing sharp edges and screws.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Daily suction outlet checks (drain cover condition) were not filled in on the log sheet and did not indicate the rusty screw (hot tub).
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • April 7: Anti-entrapment plan not located. No changes reported.April 3: No changes reported.*Partial anti-entrapment plan only. A complete and current plan is required to operate.
  22. Risk Management Inspection

    1 infraction

    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • April 3, 2025: No changes reported.*Partial anti-entrapment plan only. A complete and current plan is required to operate. Will be reassessed in February.
  23. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Jan. 14: Pool ladder escutcheon (round cover at the floor) not installed due to problems. Discussed plan.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • *Partial anti-entrapment plan only. A complete and current plan is required to operate. Will be reassessed in February.
  24. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • High HPC count of 57,000
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Jan. 14: Pool ladder escutcheon (round cover at the floor) not installed due to problems. Discussed plan.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • *Partial anti-entrapment plan only. A complete and current plan is required to operate. Will be reassessed in February.
  25. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Jan. 14: Pool ladder escutcheon (round cover at the floor) not installed due to problems. Discussed plan.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • *Partial anti-entrapment plan only. A complete and current plan is required to operate. Will be reassessed in February.
  26. Monitoring Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Nov. 14: Pool ladder escutcheon (round cover at the floor) not installed due to problems. Discussed plan.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Fecal response procedure was in mechanical room. Thanks. *Partial anti-entrapment plan provided. A complete and current plan is required to operate. Will be reassessed in February.
  27. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Nov. 14: Pool ladder escutcheon (round cover at the floor) not installed due to problems. Discussed plan.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Operator reportedly had a written procedure for fecal contamination response in his office. Please provide it for review. There was no written anti-entrapment plan.Reportedly no company would perform the evaluation, and it is beyond the operator's knowledge. PHI provided a copy of the partial plan from AHS files. *A complete and current plan is required to operate. Will be reassessed in February.
  28. Demand Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A cover for the base of pool ladder has not been installed.The pool deck did not have standing water on it.Nov 1: Pool was covered. Ladder not assessed. No standing water.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan. Please provide a copy of both plans to the undersigned for review.Nov.1 Pool was covered and closed.Policy not assessed.
  29. Risk Management Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A cover for the base of pool ladder has not been installed.The pool deck did not have standing water on it.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan. Please provide a copy of both plans to the undersigned for review.
  30. Risk Management Inspection

    3 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A cover for the base of pool ladder has not been installed.The pool deck did not have standing water on it.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The last chemistry recording was on October 11/24.Chemistry must be tested and recorded daily. If not, the pool must remain closed until chemistry is within minimum levels.Please ensure other staff are trained to take chemistry readings when pool operator is away.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan. Please provide a copy of both plans to the undersigned for review.
  31. Risk Management Inspection

    3 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A cover for the base of pool ladder has arrived and staff will install it. The pool deck was observed to have multiple low spots. Staff have not cleaned up the water from today. Staff will continue to clean water up daily.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • There is a gap in the pool chemistry being taken and recorded daily by staff. Chemistry must be tested and recorded daily. If not, the pool must remain closed until chemistry is within minimum levels.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan. Staff stated that upper management and head office are working on these documents. Please provide a copy of both plans to the undersigned for review.
  32. Risk Management Inspection

    4 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A cover for the base of pool ladder has arrived and staff will install it. The pool deck was observed to have multiple low spots. Staff have not cleaned up the water from today. Staff will continue to clean water up daily.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • No staff have the required pool operator training certificate. Staff had to reschedule August pool operator training to September. Please ensure staff complete pool operator training in September. Forward a copy of their certification to this office once completed.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • There is a gap in the pool chemistry being taken and recorded daily by staff. Chemistry must be tested and recorded daily. If not, the pool must remain closed until chemistry is within minimum levels.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan. Staff stated that upper management and head office are working on these documents. Please provide a copy of both plans to the undersigned for review.
  33. Risk Management Inspection

    6 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH was measured to be 8.24.
    • 09. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Critical)?
      • Ammonia based cleaning chemicals without DIN certification were observed being stored with the pool's chlorine chemicals. All chemicals being used in a commercial facility must be certified with a DIN or equivalent federal inspection identification. Ammonia based chemicals must not be stored or used alongside chlorine-based chemicals. When ammonia and chlorine react, they create chloramine gas that can be deadly.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The plastic cover around the base of the pool access ladder was broken with sharp, jagged edges exposed. Patrons could easily come into contact with broken material. All material around the pool needs to be in good repair to prevent injury. The pool deck was observed to have multiple low spots in which water was unable to drain naturally. Water pooled in these areas were observed to have biofilm build up in them, indicating that the water had been standing for a considerable amount of time. Biofilm can contain harmful bacteria that can affect patrons that come into contact with it as well as increasing the risk of fall hazard. Any areas on the pool deck in which water is not able to freely or naturally drain need to be monitored constantly
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • No staff have the required pool operator training certificate. A list of all approved pool courses will be provided with this inspection report.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The pool chemistry is not being regularly monitored on a daily basis by staff. Chemistry must be tested and recorded daily.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • There was no written policy for fecal contamination response. There was no written policy for an anti-entrapment plan.
  34. Monitoring Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water samples have not been submitted since March, 2024. Water samples must be taken and submitted weekly. Discussed with Sergey. A water sample will be submitted Tuesday next week.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The combined chlorines measured 1.15 ppm. Please keep combined chlorines <1 ppm
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • No staff have the required pool operator training certificate. A list of all approved pool courses will be provided with this inspection report.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The pool chemistry was not tested prior to opening or that same day by staff. Chemistry must be tested and recorded daily.
  35. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water samples have not been submitted since July 11, 2023. Water samples must be taken and submitted weekly to the Hospital. Amber is aware of the protocol.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • High Heterotrophic Plate Count.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The pool basin has tiles missing and is covered with plastic. Plans for repair must be in place by January 5th. Please keep inspector aware of the repair plans.
  36. Monitoring Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water samples have not been submitted since July 11, 2023. Water samples must be taken and submitted weekly to the Hospital. Amber is aware of the protocol.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The pool basin has tiles missing and is covered with plastic. Plans for repair must be in place by January 5th. Please keep inspector aware of the repair plans.

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