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Hilton Garden Inn/Homewood Suites Calgary Downtown - Whirlpool

711 4 Street SE Calgary AB T2G 1N3 · Aquatic Facility

Official record from Alberta →

Inspection summary

Hilton Garden Inn/Homewood Suites Calgary Downtown - Whirlpool has been inspected 16 times by Alberta Health Services (Environmental Public Health) since May 31, 2024. The most recent inspection, on April 6, 2026, recorded 2 infractions.

3 of 16 inspections on record found no infractions at all. In the past 12 months there were 6 inspections with 10 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 16 times across 9 separate inspections, most recently on April 6, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 6 times across 6 separate inspections, most recently on April 6, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on October 23, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on October 23, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

16 inspections

  1. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample received on April 2/26 was not processes because it was delivered to the Prov Laboratory 24 hrs after the collection. - Submit a resample.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured at 3.89 mg/L-Reduce the combined chlorine by diluting the water
  2. Risk Management Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured at 3.89 mg/L-Reduce the combined chlorine by diluting the water
  3. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample (26ES-022E00172) collected on January 22nd, 2026, came back unsatisfactory as Pseudomonas aeruginosa was isolated. Please treat the whirlpool and resample as soon as possible.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample (26ES-022E00172) collected on January 22nd, 2026, came back unsatisfactory as the HPC was elevated (630CFU/mL). Please treat the whirlpool and resample as soon as possible.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured at 3.89 mg/L-Reduce the combined chlorine by diluting the water
  4. Risk Management Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine measured at 3.89 mg/L-Reduce the combined chlorine by diluting the water
  5. Risk Management Inspection

    0 infractions

  6. Monitoring Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Automated system failed to maintain a stable pH which was recorded at 8.0. Proper pH control is critical for disinfection efficiency and bather safety.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Hot tub temperature recorded above 40 degrees celsius (43 degrees). Adjust temperature regulator to 40degrees celsius or below to prevent bather dehydration, dizziness and overheating among other health effects.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Water quality parameters such as pH and Free Chlorine are being consistently recorded; however, the results frequently indicate elevated levels. Put in place mechanism to address parameters that do not meet regulatory standards
  7. Risk Management Inspection

    0 infractions

  8. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample (25ES-261E00221) collected on September 18th, 2025, was rejected by the lab as the identification sticker was not on the sample bottle. Please submit a new water sample for the whirlpool as soon as possible.
  9. Risk Management Inspection

    0 infractions

  10. Monitoring Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The initial chemical water test indicated the pH of the whirlpool was exceeding 8.4. The pH must be kept between 6.8 and 7.6 with a recommended pH of 7.2).A high pH (more basic) renders the chlorine unable to disinfect properly. The pool operator was able to correct the out-of-range pH and it was re-tested to be 7.54. Please take frequent readings to ensure the pH is staying within the legislated range and that the automatic controller is operating properly.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Water chemical tests are being completed and recorded; however, if a parameter is out of range corrective action is not being taken/ recorded. On the day of the inspection the operators' records indicated the pH was exceeding 7.6 and the Free Chlorine was "High"; however, no action was taken. Taking the water chemical tests are to ensure the parameters are being met and allow for corrective action if they are not. Corrective action must be taken and the steps taken must be recorded.
  11. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected on January 6th, 2025, was rejected as the time of collection was not provided on the requisition form. Please re-sample the whirlpool.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft
  12. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample taken Sept 19, 2024 - HPC 110 CFU/mL.-Resample
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft
  13. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample taken Aug 6, 2024 - Pseudomonas isolated.-Treat and resample
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft
  14. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample taken Jul 16, 2024 - Pseudomonas isolated.-Treat and resample
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample taken Jul 16, 2024 - HPC @ 3000 CFU/mL.-Treat and resample
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft
  15. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample taken Jun 18, 2024 - Pseudomonas isolated.-Treat and resample
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft
  16. Initial Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Sand filtration rate calculated at 12.7 gpm/sqft. Operator says the float is stuck.-Maintain filtration rate below 12.5 gpm/sqft

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