Indian Kitchen & Pizza House
325 Gray Rd Kelowna BC V1X 1W9 · Restaurant - Food Service
Details
- Google rating
- 4.2 / 5 (8)
- Phone
- +1 778-753-5353
Opening hours
- Friday10:30 AM–10 PM
- MondayClosed
- Saturday10:30 AM–10 PM
- Sunday10:30 AM–10 PM
- Thursday10:30 AM–10 PM
- Tuesday10:30 AM–10 PM
- Wednesday10:30 AM–10 PM
Contact details, hours and reviews from Google Maps
Inspection summary
Indian Kitchen & Pizza House has been inspected 2 times by Interior Health Authority since December 4, 2024. The most recent inspection, on March 12, 2026, recorded 6 infractions.
None of the 2 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 6 infractions recorded. The higher-risk findings here relate to: Food temperature control, Protecting food from contamination and Handwashing and staff hygiene.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
Food temperature controlHigher risk
Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.
Recorded 2 times across 2 separate inspections, most recently on March 12, 2026. For example:
4 Are proper freezing and thawing procedures followed?
Protecting food from contaminationHigher risk
This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.
Recorded 2 times across 2 separate inspections, most recently on March 12, 2026. For example:
5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
Handwashing and staff hygieneHigher risk
Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.
Recorded once on March 12, 2026. For example:
5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
PestsHigher risk
Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.
Recorded once on March 12, 2026. For example:
2 Are proper pest control measures in place on the premises?
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded once on March 12, 2026. For example:
3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
About this data
These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
2 inspections
- Monitoring
6 infractions
- F1.5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Observation(s): Lack of handwashing observed between two incompatible tasks (e.g., cleaning dishes and then preparing food). No handwashing observed prior to handling food. A staff was observed washing hands improperly while wearing gloves. Staff was unaware of adequate handwashing technique and the handwashing practices. Operator was instructed to request ALL STAFF to wash their hands thoroughly with soap and warm water (min 20 seconds) frequently, especially before food preparation. Re-train the staff about glove use and post a handwashing sign at handwash stations. **Ensure staff wash their hands thoroughly before and after each glove use, that gloves are NOT reused, and staff are mindful of items they touch when wearing gloves and preparing food.
- F1.5A Employees must wash their hands as often as necessary to prevent the contamination of food.
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): Expired quats test strips were observed for measuring the sanitizer concentration of food contact surface sanitizer.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.2 Are proper pest control measures in place on the premises?
- Observation(s): Significant build-up of grease observed at the back of the kitchen and on the vent hood, and food debris observed throughout the kitchen. This conditions may attract pests into the facility. Deep clean the entire premises. Ensure routine cleaning of all hard-to-reach areas. Operator was advised to contact a pest control company for inspection and submit the report to the EHO. Open bags of flour, spices, and lentils observed in the dry storage area. Potential for harborage of pests. Ensure all open dry goods are stored in pest proof containers.
- F2.2A The premises must be maintained to prevent harbouring (sheltering) or breeding of pests.
- F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
- Observation(s): No sanitizer solution was observed placed in the kitchen. Sanitizing solution with accurate concentration is required for adequate sanitizing of food contact surfaces. CDI- Operator was instructed to prepare a quats solution@200ppm and sanitize food contact surfaces. - It was noted sanitizer dispenser was not working. Fix the dispenser and prepare the sanitizer solution manually until it is fixed. Unclean cutting board and knives observed where cleaned utensils are stored. Ensure food contact surfaces, utensils, and equipment are adequately washed and sanitized.
- F2.3B Manual dishwashing procedure must provide sufficient washing and sanitizing action to remove contamination.
- F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
- F2.4 Are proper freezing and thawing procedures followed?
- Observation(s): Observed frozen raw meat and curry are being thawed at room temperature. CDI - Operator was instructed to use approved methods for thawing, i.e., in cooler, under cold running water, and at stove, just prior to use.
- F2.4B Potentially hazardous food must be thawed using appropriate equipment and/or approved methods.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): PENDING INFRACTION: Floor in the back of the kitchen was observed rough. Repair/refinish the floor to ensure it is smooth and easy to clean. Significant use of cardboard observed throughout the facility (i.e., dry storage area and under cleaned utensils). Cardboard is an absorbent material that cannot be cleaned/sanitized. Remove all used cardboard from the premises. Ensure all surfaces are smooth, durable, and easy to clean. Follow-up by 25 March 2026.
- F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
- F2.5K Storage of equipment, food contact surfaces and utensils must prevent contamination.
- F1.5 Has the operator taken steps to ensure employees are using adequate hygiene measures to prevent contamination of food?
- Monitoring
3 infractions
- F1.3 Are proper cooling and reheating procedures followed?
- Observation(s): It was noted that gravies were being cooled in large containers at room temperature and cooling temperature of foods were not monitored. This practice of cooling of foods may put the foods in danger zone (4°C - 60°C) for longer periods, resulting in food contamination. Corrective action: • Ensure to follow the approved methods for cooling of foods. • Use Ice water baths or ice wands to cool the foods from 60°C - 20°C within 2 hours. • Portion food into smaller amounts and refrigerate in shallow pans. • Do not fully cover pans during cooling and do not stack pans.
- F1.3A Potentially hazardous food must be cooled from 60 °C (140 °F) to 20 °C (68 °F) within two hours and from 20 °C (68 °F) to 4 °C (40 °F) within four hours.
- F1.3B Potentially hazardous food must be cooled using appropriate equipment and/or approved methods.
- F2.1 Does the facility have proper monitoring supplies?
- Observation(s): Ensure QUAT test strips are accessible and available to staff onsite. This is required to ensure appropriate sanitizing concentration for the food contact surface sanitizer. Ensure probe thermometer is available to monitor the internal temperature of foods.
- F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
- F2.1B A thermometer accurate within 1 °C must be available to monitor processes.
- F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
- Observation(s): Please ensure equipment, utensils and surfaces are maintained in a sanitary manner, including but not limited to, kitchen hand sink, dough mixer, upright coolers, cutting boards, and dough roller sheeter. Floor in the back of the kitchen was observed rough. Repair/refinish the floor to ensure it is smooth and easy to clean. Follow up by: January 20, 2024.
- F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
- F1.3 Are proper cooling and reheating procedures followed?
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Reviews
Reviews provided by Google Maps- Harpreet Singh
August 30 ,Sunday I have been getting tiffin from Indian Kitchen Pizza House almost every day, so I am very familiar with the usual price and portion. Yesterday, I paid $10.50 for the tiffin, but today I was charged $11.50. When I asked about the price increase, the guy at the front counter told me that the price had been $11.50 for the last 4–5 days. I was confused because I had paid $10.50 just yesterday. What disappointed me even more was today’s tiffin. There were 8 rotis, but 4 of them were fresh and the other 4 appeared to be old/stale. They were mixed together in the same package. I am a regular customer and get tiffin from here almost every day. If the price has increased, that is understandable, but the quality and freshness of the food should not go down. I also found the communication at the front counter disappointing. The male staff member at the front desk was not wearing a turban he was not regular guy we deal with he was new guy , and I felt the way he handled my concern was not very helpful. I hope the management looks into this issue. Regular customers deserve fresh food, fair portions, and clear communication about price changes.
- Harsimran Kaur
We tried saag and makki di roti today. It was so good. The price and quantity were very good. Mix sabji was also delicious. We added this place to our favourite restaurants. Must try!
- Tiara
Ordered for the first time and I am quite impressed. Got 2 pizzas, 1 barbeque and the other shahi paneer, both were so good. For Barbeque they used it as a base sauce which tasted better than the others. Shahi paneer pizza was also good. Also tried their chicken and paneer parantha and I must say they were complete value for money. Nicely stuffed, big sized whole wheat paranthas served with dahi and pickle. Pickle and dahi was also good. I also got chicken wings for free for orders $30+. Didn't personally like the wings because of the quality of chicken I guess but they were big sized. My family enjoyed but personally I didn't find it fresh. Last but not the least, I got sarson da saag. Was craving for a few days and I am glad I ordered as they make it from the scratch and tasted awesome. They don't use the tinned version unlike other places. If you are familiar with Saag, then I highly recommend it! Owners are very friendly and polite to talk to. They are available on all the delivery apps like Skip, Doordash and Uber Eats. Rates are very reasonable, so do give this place a try as they will not make a dent in your pocket and still keep you full. Tried their Samosa and Chicken Biryani for the first time. I wouldn't recommend Samosa as the coating was pretty thick and the chutney has some sweetness which I personally don't like, there is a lot of room for improvement. Chicken Biryani on the other hand was good but was spicy. If you cannot handle the spice then do not order but if you like spicy food then go ahead, it has boneless chicken pieces in it. I highly recommend their Paranthas, Saag and Pizza 🍕 Customer service is exceptional!
- RV
Absolutely blown away! Heard amazing things about their saag and makki di roti, and they did not disappoint! We placed our order for dinner, picked it up right on time, and everything was piping hot and freshly made. The saag was rich, flavorful, and perfectly spiced, and the rotis were soft with just the right touch of crisp. Hands down the best saag in Kelowna, this is the real deal! Highly recommend to everyone, give it a try!
- swetha MBAB
Worst pizza ever. Not worth single penny.I ordered large, the size was small. I called and asked , they said it's because it's fresh dough and dough was shrinked as it's baked . It will definitely upset the stomach because the dough was not even cooked well. Chicken smells horrible. Ordered 1 veg and 1 chicken pizza and chicken wings. WORST CHICKEN WINGS TOO. .YAAK. Worst Friday dinner. Trashed all in garbage.Would never order again even given for free.
- Harpreet Singh
August 30 ,Sunday I have been getting tiffin from Indian Kitchen Pizza House almost every day, so I am very familiar with the usual price and portion. Yesterday, I paid $10.50 for the tiffin, but today I was charged $11.50. When I asked …
- Harsimran Kaur
We tried saag and makki di roti today. It was so good. The price and quantity were very good. Mix sabji was also delicious. We added this place to our favourite restaurants. Must try!
- Tiara
Ordered for the first time and I am quite impressed. Got 2 pizzas, 1 barbeque and the other shahi paneer, both were so good. For Barbeque they used it as a base sauce which tasted better than the others. Shahi paneer pizza was also good. …