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Moxy Banff - Whirlpool

555 Banff Avenue Banff AB T1L 1B5 · Aquatic Facility

Official record from Alberta →

Inspection summary

Moxy Banff - Whirlpool has been inspected 18 times by Alberta Health Services (Environmental Public Health) since April 3, 2024. The most recent inspection, on June 26, 2026, recorded 2 infractions.

1 of 18 inspections on record found no infractions at all. In the past 12 months there were 10 inspections with 26 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 21 times across 15 separate inspections, most recently on June 26, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 12 times across 12 separate inspections, most recently on June 26, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 2 times across 2 separate inspections, most recently on April 8, 2024. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded once on April 3, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

18 inspections

  1. Demand Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  2. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • June 15/26; Sample positive for Pseudomonas. Check system, follow disinfection procedure, and resample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  3. Demand Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  4. Demand Inspection

    5 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday May 25th, 2026, had total coliforms present. Operators were informed to treat and re-sample.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday May 25th, 2026, had pseudomonas isolated. - Operators were informed to treat and re-sample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday May 25th, 2026, had an HPC of 1260 CFU/ml. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  5. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday May 25th, 2026, had total coliforms present. Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  6. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday May 11th, 2026, was not processed by the lab. Missing time of collection on the form. - Operators were informed to submit a re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  7. Risk Management Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meters in front of both filters are working, one was reading 35GPM the other around 75 GPM. The flow meters after the filters were both not working (on Jets and on return). - Please repair these flow meters and ensure you can meet turnover/filtration rates without exceeding the max flow. Maximum and Minimum flow according to the plans: Min: 166 GPMMax: 177 GPM
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  8. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow meters after both filters and on the return line were all maxed out. Unable to determine an accurate flow rate. If going with the maximum flow on the meters of 110 GPM, the filtration rate for both the filters is too high at 15gpm/sqft and needs to be brought below 12.5 gpm/sqft. - Please adjust the flow through the filters, ensure a filtration rate of 12.5gpm/sqft is not exceeded. Repair or replace any flow meters that are not working, ensure you are able to determine an accurate flow for the system.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  9. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday December 15th, 2025, had Total Coliforms present. - Operators were informed to treat and re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  10. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from October 20th, 2025, had Total Coliforms present. - Operators were informed to treat and re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  11. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday April 14th, 2025, was not processed by the lab, wrong date on the form. - Operators were informed to submit a re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  12. Monitoring Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some missing tiles noted in the basin by the edges. - Please replace the tiles.
  13. Monitoring Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday October 7th, 2024, had Total Coliforms present. - Operators were informed to treat and re-sample.
  14. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday October 7th, 2024, had Total Coliforms present. - Operators were informed to treat and re-sample.
  15. Initial Inspection

    0 infractions

  16. Demand Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH was measured as >8.4
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Free chlorine level in the whirlpool was estimated to be about 14-16ppm.
  17. Demand Inspection

    1 infraction

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Free chlorine level in the whirlpool was estimated to be about 14-16ppm.
  18. Demand Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Free chlorine was measured as 1.93ppm. To be a minimum of 2ppm.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The following statements are missing from the signage:Patrons must wash their hands using soap after using the washroom or changing diapers.Street footwear must not be worn in wet traffic areas.Patrons who are intoxicated will not be allowed to use the pool.No lifeguard on duty.Patrons should not swim alone.Also missing information as to the location of the fire alarm, telephone or other emergency devices (where applicable) and the permitted temperature range of the whirlpool.As well for the bather load, if going to leave as 30, need to indicate this is 30 per hour and have a method of tracking this or could put bather load of 15 (based on building code definition of bather load).

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