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7-Eleven #29903

3968 Lakeshore Rd Kelowna BC V1W 1V5 · Restaurant - Food Service

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Details

Google rating
3.4 / 5 (50)

Opening hours

  • FridayOpen 24 hours
  • MondayOpen 24 hours
  • SaturdayOpen 24 hours
  • SundayOpen 24 hours
  • ThursdayOpen 24 hours
  • TuesdayOpen 24 hours
  • WednesdayOpen 24 hours

Contact details, hours and reviews from Google Maps

10 inspections

  1. Monitoring

    1 infraction

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Potentially hazardous food sauces were being left out at room temperature. Staff were instructed to keep all potentially hazardous sauces under temperature control at all times or implement time tracking for ambient temperature storage and discard them after 2 hours.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
      • F1.2E Proper procedures must be in place for using time as a public health control at ambient temperatures.
  2. Monitoring

    4 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Potentially hazardous food sauces were being left out at room temperature. Staff were instructed to keep all potentially hazardous sauces under temperature control at all times or implement time tracking for ambient temperature storage and discard them after 2 hours.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
      • F1.2E Proper procedures must be in place for using time as a public health control at ambient temperatures.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): No sanitizer solution was in use at the time of inspection. Staff made a fresh sanitizer solution during the inspection and was instructed to keep this available.
      • F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
    • F2.4 Are proper freezing and thawing procedures followed?
      • Observation(s): Staff stated that the hot dogs and taquitos were left out at room temperature for 2 hours for thawing prior to placing in the rollers. Staff were instructed that food needs to be thawed following approved methods and not left out at ambient temperatures.
      • F2.4B Potentially hazardous food must be thawed using appropriate equipment and/or approved methods.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Staff stated that utensils in the condiment trays were rotated and cleaned once per day. Staff were advised to rotate and clean them at increased frequency or immediately if they become dirty.
      • F2.5A All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the sanitary handling of food.
  3. Monitoring

    0 infractions

  4. Monitoring

    2 infractions

    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Routinely maintain the hot dog station (big bite bar) with adequate stock of utensils for customers to self serve the condiments. Wooden forks were observed during inspection as scoops for condiments. Container of condiment with a broken plastic spoon was replaced with new batch.
      • F2.5A All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the sanitary handling of food.
  5. Monitoring

    1 infraction

    • F1.7 Are foods protected from contamination?
      • Observation(s): One of the spoons used for scooping hot dog condiments was found with the handle in direct contact with a condiment. Operator voluntarily replaced that tray of condiments with a new batch. Operator was requested to increase monitoring of self-serve bars to ensure ready-to-eat foods are not contaminated during public access, and utensils are replaced at least every 2 hours or when dirty. Operator was recommended to obtain longer spoons/scoops so the handles extend outside of the trays, reducing the chance of the handles being left in contact with food, causing cross contamination.
  6. Monitoring

    2 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Hot holding of hot dog sauces cannot hold the temperature of the food at 60 degree Celsius or higher. During time of inspection, observed to be 53 degrees Celsius Cold holding unit that holds the hot dog ingredients such as onions is at 2 degrees Celsius but the inserts are not able to maintain a temperature of 4 degrees Celsius and below. At the time of inspection, food is observed to be between 7 to 10 degrees Celsius
    • F2.7 Are there handwashing stations available and properly supplied?
      • Observation(s): Hand washing station at staff washroom obstructed during time of inspection
      • F2.7E Handwashing stations must remain accessible at all times.
  7. Monitoring

    2 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Hot holding at 60C or higher Refrigeration at 4C or less Sauces were held at room temperature for an unknown amount of time (20C surface temperature). Operator voluntarily discarded sauces and informed EHO that the appropriate procedure was to keep sauces at 4C or less at all times.
      • F1.2A Potentially hazardous foods must be stored or displayed at a temperature of 60 °C (140 °F) or hotter.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Operator to clean kitchen area by end of day. Operator is aware this area should be cleaned on a more frequent routine to ensure sanitation of all food contact surfaces. In addition, area beneath sink should be also cleaned as it was identified at time of inspection to be cluttered and require maintenance.
  8. Monitoring

    8 infractions

    • F1.1 - Are proper cooking and reheating procedures followed?
      • Observation(s): Monitor the cooking and hot holding.
      • F1.1A - Potentially hazardous food must be cooked to appropriate internal temperature.
    • F1.3 - Are proper cooling procedures followed?
      • Observation(s): STaff not able to read the temperature on the thermometer. Locate thermometer in an area that can be accessed. When temperature of food is above 4° C 40° F. must follow up with corrective actions.
    • F1.4 - Are proper refrigeration, freezing and thawing procedures followed?
      • Observation(s): Record and monitor the temperatures of coolers in logs as required by food safety plan. Condiment cooler at 54° F, 12° C open case cooler at 47° F . 8° C Lower and monitor temperatures. Ice- cream freezer not maintained at -18 °C, 0 °F
      • F1.4A - Potentially hazardous food must be maintained at 4°C or colder.
      • F1.4C- Potentially hazardous frozen food must be maintained at -18°C or colder.
    • F2.3 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): Sanitizer must be used on the work counters and food display area.
    • F3.4 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
      • Observation(s): The floor has not been cleaned properly along the edges or under the counters, shelves, equipment. Dirt, grime etc. under and around equipment, and baseboards. Clean under all equipment, shelves, and along baseboard, desk etc.. Outside and interior of coolers and freezers require cleaning.
      • F3.4B - All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the safe and sanitary handling of food.
      • F3.4C - The premises must be properly constructed and maintained in good, clean and sanitary condition.
    • F3.5 - Are there handwashing stations available and properly supplied?
      • F3.5B - Handwashing station must be supplied with liquid soap in a dispenser.
    • F3.7 - Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Not following the current plan of recording temperatures. Follow process in plan.
    • F3.8 - Are the sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): No recent daily records of amount of sanitizer. follow process and record daily, use sanitizers on contact surfaces and food equipment. A sanitizer must be used after a cleaner on food surfaces.
  9. Monitoring

    1 infraction

    • 14 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
      • Observation(s): Kitchen surfaces are damaged and in need of resurfacing.
      • 14.3 - The premises must be properly constructed and maintained in good, clean and sanitary condition.
  10. Monitoring

    4 infractions

    • 4.1 - Is the written food safety plan developed and maintained for the facility?
      • Observation(s): Records not recorded for the day of inspection.
    • 4.2 - Do processes match the written food safety plan?
      • Observation(s): Temperature of coolers not recorded today. Records in booklet show daily records recorded.
    • 4.3 - Do corrective actions match the plan?
      • Observation(s): Temperature of coolers to be recorded.
    • 13.2 - Are dishes, utensils and food contact surfaces properly cleaned and sanitized?
      • Observation(s): Quat sanitizer used in spray bottle under 200 ppm, adjust.

Reviews

Reviews provided by Google Maps
  • Derek Hogge

    like most slurp stores the floors around the slurps get sticky but its cheap this summer for slurps at 2 bucks and its easy for a quick free park to run in grab a hot n ready snack though not a big selection the hot dogs seem popular some wings at least 4 different slurp flavours pop n milk as well bread and many candy items

  • Jackson

    Ask for a certain brand of cigars in this store that I know they have and the employee is just too lazy to look in the cabinets and just says "don't have" Never have paper in the pumps to get receipts after getting gas either. Rude employees, no receipts and dirty bathroom.. will not be going to this location anymore.

  • Jonathan Bryson

    Dirty. Always dirty. Bathroom is always filthy or out of order.

  • Ali M

    Good selection of slurpees and they rotate the flavors so there is often something new. I have never had any problems with the staff. I find it a bit hard to get into the store because there is no button to open the door and a large curb. If you guys put in a door button it would be easier to get in the store ☺️

  • Mandy Petrie

    Bathroom is dirty. They have a very large garbage can that was over 3/4 full, makes you wonder if they only empty it once a week. Store was not as clean as it should be first thing in the morning, I won't buy anything made or packaged on site. I bought something that was an advertised special with large signs I told her it was on special she told me I was wrong if I hadn't argued and told her there were large signs she would not have honored the sale price.

  • Jia Na

    We shop at this 7-Eleven regularly, last night, 2 male staffs behind the counter talked about me and my boyfriend in front of us, openly commented about their customer's age, and skin colors in the language they thought others wouldn't understand. The insult is obvious, and well received. We will not spend a penny in this store and gas station again, and we will tell everyone in the neighbour about our experience.

  • Veronika Zarnoch

    I had the misfortune of acquiring a flat tire. As a novice driver I had no clue what to do, and the cashier Steve was kind enough to help walk me through how to fill my tires and make sure the pressure was adequate. He first waited until all customers were taken care of and then took the time to help me. I was having a really unfortunate evening and this level of customer service made my night and I think it is a standard other customer workers should strive to reach. Thanks again Steve!

  • Tina Ferguson

    Someone really needs to know how to clean there including the bathroom if it is not out of order like always. This is NOT the one on Lakeshore. This is Rutland on Hwy 33. For the record the Lakeshore 7 11 is awesome.

  • Derek Hogge

    like most slurp stores the floors around the slurps get sticky but its cheap this summer for slurps at 2 bucks and its easy for a quick free park to run in grab a hot n ready snack though not a big selection the hot dogs seem popular some wings at least 4 different slurp flavours pop n milk as well bread and many candy items

  • Jackson

    Ask for a certain brand of cigars in this store that I know they have and the employee is just too lazy to look in the cabinets and just says "don't have" Never have paper in the pumps to get receipts after getting gas either. …

  • Jonathan Bryson

    Dirty. Always dirty. Bathroom is always filthy or out of order.

  • Ali M

    Good selection of slurpees and they rotate the flavors so there is often something new. I have never had any problems with the staff. I find it a bit hard to get into the store because there is no button to open the door and a large curb. If you guys put in a door button it would be easier to get in the store ☺️

  • Mandy Petrie

    Bathroom is dirty. They have a very large garbage can that was over 3/4 full, makes you wonder if they only empty it once a week. Store was not as clean as it should be first thing in the morning, I won't buy anything made or packaged on …

  • Jia Na

    We shop at this 7-Eleven regularly, last night, 2 male staffs behind the counter talked about me and my boyfriend in front of us, openly commented about their customer's age, and skin colors in the language they thought others wouldn't …

  • Veronika Zarnoch

    I had the misfortune of acquiring a flat tire. As a novice driver I had no clue what to do, and the cashier Steve was kind enough to help walk me through how to fill my tires and make sure the pressure was adequate. He first waited until …

  • Tina Ferguson

    Someone really needs to know how to clean there including the bathroom if it is not out of order like always. This is NOT the one on Lakeshore. This is Rutland on Hwy 33. For the record the Lakeshore 7 11 is awesome.

  • Sam A

    My family of 5 have filled up each of our cars here each week and spend probably $300-400 monthly in the store for aprox the last 6 months but we will never be going here again. …

  • Dr. B

    Always friendly, greeting every customer on arrival. Clean shop. These staff have seen us all through tough times, and I really don’t know how they do it. I so appreciate the staff at this shop, you all are the best.

  • B M

    Most disgusting bathroom I have ever been in. There was blood on the sink and flood. A used feminine hygiene product beside the overflowing garbage can.

  • Tyson Heggie

    I love 7-Eleven don’t get me wrong but when ever I go to this location for a Slurpee I find they run out of large lids and cups all the time. There have been times they have no straws. But the one thing that it a pain is when you go get a Slurpee they all look like orange and nothing like there supposed to be.

  • Shaun Alexander

    Mahinder was awesome. Great service.

  • Joel Paulin

    I always enjoy a good stop at the 7-Eleven they have everything you could possibly need in a hurry first maybe a bit high but that comes with convenience of course customer service is always good given some of the locations and the people they have to deal with they do a great job I tip my hat to them I will always go back.

  • Taylor

    Alright for sure, staff are always friendly. I would increase your cleanliness though, it always seems dirty when I go inside.

  • Bart Beekmans

    Great store do pretty much all my shopping here . All you need in one place without have to walk a mile through the store like at Walmart .

  • Rodny Films

    Garbage 7-Eleven guy told me they dont accept 711 gift cards tf is the point of selling me a gift card then, that link does nothing stop wasting more of my time.

  • Johny Cooper

    Often don't have foods stocked, often the cheese machine is out and needs a new bag, prices have become expensive.

  • tongfan wu

    Rude staff and worst customer service!

  • Rikia Tolman

    The tellers were slow and didn't offer any assistance

  • Brent Francis

    The guy that works night shift is extremely rude and pushy

  • Mike Wolf

    Handy to businesses just be careful in poorly laid out parking lot.

  • Mohammad Raiyan

    The guy that works at night is racist and super rude. Would never visit again.

  • Lora Danielson

    Price was finally the same for gas as the Petro Canada

  • Penelope Hoeft

    They never have chili or cheese ready

  • chris ramm

    Lakeshore 711 it's really good service by robin and Raman

  • bc painting

    Loved coming here all the time👌 …

  • Mathew Deveau

    Awesome efficient service with a smile.

  • William “B.” Royle

    Best slurpees out there

  • Jayson Begley

    Dried out wings 😠😠 …

  • Vicki

    Great Customer Service

  • Roxane Theroux

    Neighborhood store

  • Kashis Roll

    Kind service from harneet making a very enjoyable environment. keep it up! For sure will be coming back.

  • Michaella Elliott (Ella)

    Thanks for the review, Michaella! We’re happy to hear you had a great experience with us at Kelowna. We’re all about customer feedback so we appreciate your rating. See you next time.

  • sivan aloni

    Thanks so much for leaving a rating. Hoping to nudge that next visit up to a 5 star!

  • Ilan Arbel

    Thanks for the review! Hoping your local 7-Eleven store can provide you with a 5-star experience on your next 7-Eleven run!

  • Tobi Zawalik

    Thanks for stopping by! Your local 7-Eleven store can’t wait to see you again real soon!

  • Crosby Daigneault

    Thank you for taking the time to leave us a rating. Your local 7-Eleven store can’t wait to see you again real soon!

  • Patrick Fountain

    Thanks for leaving us a rating, Pat. How can we improve your experience? You can always let us know how we’re doing with this short survey: bit.ly/1W0Yckl. Your feedback is important to us and we look forward to hearing from you.

  • Gavy Dhiman

    Thanks for the rating, Gavy! We’re glad you had a great experience at our Lakeshore Road & Bluebird store. You can always count on us. See you again soon.

  • Robin Weber

    Thanks for the review, Robin. It looks like we can make some improvements here. If you have some time, we would love to hear more about your experience. Please give us your feedback through this survey: bit.ly/1W0Yckl.

  • Douglas Engel

    Thanks for the rating, Douglas! We’re glad you had a great experience at our Lakeshore Road & Bluebird store. You can always count on us. See you again soon.