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Best Western Plus The Inn at St. Albert - Pool

460 St. Albert Trail St. Albert AB T8N 5J9 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Plus The Inn at St. Albert - Pool has been inspected 17 times by Alberta Health Services (Environmental Public Health) since March 26, 2024. The most recent inspection, on September 9, 2026, recorded 6 infractions.

1 of 17 inspections on record found no infractions at all. In the past 12 months there were 9 inspections with 44 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

Recent inspections have recorded more infractions than earlier ones, so it is worth reading the latest reports closely.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 37 times across 13 separate inspections, most recently on September 9, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 5 times across 5 separate inspections, most recently on September 4, 2026. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 3 times across 3 separate inspections, most recently on September 4, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 10 times across 10 separate inspections, most recently on September 9, 2026. For example: Are proper testing, monitoring, and other records being properly maintained?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 2 times across 2 separate inspections, most recently on December 6, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

17 inspections

  1. Risk Management Inspection

    6 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • August 7, 2026: TC was present.September 4, 2026: TC was present.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow meter used to verify the required filtration flow was not maintained in good repair and could not be reliably read.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Description: October 22, 2025: Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.September 4, 2026: Staff were not taking appropriate corrective action in response to water chemistry results, equipment alarms, or observed pool conditions.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • The maintenance employee responsible for day-to-day pool operation does not have sufficient training and demonstrated insufficient knowledge of the whirlpool’s water chemistry, testing, equipment, operational requirements, and the calculations required to determine appropriate chemical additions.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Description: October 22, 2025: Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.September 4, 2026: Pool operation records were incomplete and contained inaccurate or inconsistent information.
  2. Risk Management Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • August 7, 2026: TC was present.September 4, 2026: TC was present.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Description: October 22, 2025: Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.September 4, 2026: Staff were not taking appropriate corrective action in response to water chemistry results, equipment alarms, or observed pool conditions.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • The maintenance employee responsible for day-to-day pool operation does not have sufficient training and demonstrated insufficient knowledge of the whirlpool’s water chemistry, testing, equipment, operational requirements, and the calculations required to determine appropriate chemical additions.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Description: October 22, 2025: Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.September 4, 2026: Pool operation records were incomplete and contained inaccurate or inconsistent information.
  3. Demand Inspection

    9 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • August 7, 2026: TC was present.September 4, 2026: TC was present.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The free available chlorine concentration in the pool water was measured at 0.27 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow meter used to verify the required filtration flow was not maintained in good repair and could not be reliably read.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The pool’s automated chemical controller and salt chlorine generation system was displaying an active alarm at the time of inspection.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Description: October 22, 2025: Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.September 4, 2026: Staff were not taking appropriate corrective action in response to water chemistry results, equipment alarms, or observed pool conditions.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • A significant accumulation of scum and debris was observed along the waterlines and in the skimmer systems of the pool.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • The maintenance employee responsible for day-to-day pool operation does not have sufficient training and demonstrated insufficient knowledge of the whirlpool’s water chemistry, testing, equipment, operational requirements, and the calculations required to determine appropriate chemical additions.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Description: October 22, 2025: Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.September 4, 2026: Pool operation records were incomplete and contained inaccurate or inconsistent information.
  4. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC was present.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  5. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC count was calculated to be at 160 CFU/mL.The operator was advised to increase the free chlorine levels.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  6. Risk Management Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  7. Demand Inspection

    5 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample taken Feb 25, 2026, was unsatisfactory due to a presence of total coliforms.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • Proof of registration for pool certification course is required.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  8. Demand Inspection

    5 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample taken January 14, 2026, was unsatisfactory due to a presence of total coliforms.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • Proof of registration for pool certification course is required.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  9. Monitoring Inspection

    4 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Despite records showing inadequate levels of chlorine on multiple days, actions were not taken and if they were, they were not recorded. No additional testing was done or records written to show is corrective actions were effective.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • Proof of registration for pool certification course is required.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Record showed large gaps where testing was not occurring. Testing must be occurring daily and any actions taken must be subsequently recorded.
  10. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • September 25, 2025: Filtration rate was calculated at 15.5 GPM/sq ft, which is still too quick.June 19, 2025: Filtration rate was calculated at 17 GPM/sq ft which is too quick.
  11. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine levels are not being kept as slow as possible as chlorine levels are consistently above testing equipment's parameters and thus CC cannot be calculated.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filtration rate was calculated at 17 GPM/sq ft which is too quick.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Floating weir nearest emergency exit has a buildup of scum floating inside of the basket.
  12. Risk Management Inspection

    0 infractions

  13. Risk Management Inspection

    1 infraction

    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An anti-entrapment plan for the swimming pool basin has not been submitted for review.
  14. Demand Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow gauge for the swimming pool is nonfunctional.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An anti-entrapment plan for the swimming pool basin has not been submitted for review.
  15. Monitoring Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total chlorine was out of range. Ensure that the combined chlorine is being maintained at the lowest possible level. Shock the pool using a non-chlorinated oxidizer.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller readings were inconsistent with the readings by PHI and chemical logs of manual testing observed in the facility, had a difference of greater that 0.2.Make sure that automated controller systems are calibrated to ensure the accuracy of testing.
  16. Monitoring Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller readings were not in consistent with the readings by PHI and chemical logs of manual testing observed in the facility, had a difference of greater that 0.2.Make sure that automated controller systems are calibrated to ensure the accuracy of testing.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • One of the metal rails at pool ladder was un sturdy. Discussed the safety concerns with pool operator.The handrails for pool ladder must be repaired to prevent any injury to patrons.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The alkalinity reagent used for water testing was expired.Make sure that reagents used for water testing are not expired, to ensure the adequate testing of water.
  17. Monitoring Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There is a patch of the pool basin liner that is missing. The operator stated the liner is under warranty and will be fully replaced.

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