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Best Western Premier Calgary Plaza Hotel & Conference Centre - Whirlpool

1316 33 Street NE Calgary AB T2A 6B6 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Premier Calgary Plaza Hotel & Conference Centre - Whirlpool has been inspected 9 times by Alberta Health Services (Environmental Public Health) since October 31, 2023. The most recent inspection, on January 16, 2026, recorded 2 infractions.

1 of 9 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 4 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 11 times across 5 separate inspections, most recently on January 16, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 4 times across 4 separate inspections, most recently on January 16, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 2 times across 2 separate inspections, most recently on October 4, 2024. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 4 times across 4 separate inspections, most recently on September 24, 2024. For example: Are proper testing, monitoring, and other records being properly maintained?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 2 times across 2 separate inspections, most recently on November 12, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • 1. Water sample collected on January 15, 2026 was present for total coliforms.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • 1. The combined chlorine measured 2.37ppm. The Operator stated fresh water is added daily.COMPLETE THE FOLLOWING:1. Ensure the combined chlorine is maintained as low as possible (recommended is less than 1.00ppm).
  2. Risk Management Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • 1. The combined chlorine measured 2.37ppm. The Operator stated fresh water is added daily.COMPLETE THE FOLLOWING:1. Ensure the combined chlorine is maintained as low as possible (recommended is less than 1.00ppm).
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • 1. The anti-entrapment plan for the recirculation pump appeared inaccurate and incomplete. COMPLETE THE FOLLOWING:1. Review plumbing schematics and ensure they are correct.2. Please update and complete the anti-entrapment forms for the recirculation pump and jet pump.
  3. Monitoring Inspection

    6 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • 1. When the whirlpool jets were turned on, there was a significant amount of foaming and noticeable chlorine odour indicating a high amount of combined chlorine in the basin.COMPLETE THE FOLLOWING:1. Reduce the combined chlorine to the lowest level possible. It is recommended to add more fresh water to the basin more often.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **CORRECTED**1. Mechanical room: The valve for the main drain was fully opened. The valve was adjusted to 30% during the inspection.COMPLETE THE FOLLOWING:1. Valves from main drains should be opened no more than 30% to increase flow of water through the skimmers as the top portion of pool water contains the highest amount of contaminants.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. The flow metre read 51 GPM. The calculated minimum flow rate for the pool is 60 GPM. - Discussed with the Operator and they will be switching the jet pump (2-horsepower) with the recirculation pump (1.5-horsepower) to obtain the previous flow rate. The facility used to have the 2-horsepower pump for the recirculation system.COMPLETE THE FOLLOWING:1. Ensure the flow rate is maintained between 60 - 61 GPM for adequate circulation and disinfection.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1. Gaps observed between the wall drain covers and basin wall. - The manufacturer instructions state that "after installation of fittings, if a gap exists between the pool finish and base of cover it must be filled in to avoid finger or other entrapment"COMPLETE THE FOLLOWING:1. Fill gap between the pool finish and cover to prevent entrapment hazards.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • 1. There were 2 screws missing from one of the inlet covers on the basin floor. COMPLETE THE FOLLOWING:1. Replace the missing screws on inlet cover.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • 1. There was no anti-entrapment plan for the jet pump.2. The anti-entrapment plan for the recirculation pump appeared inaccurate and incomplete. COMPLETE THE FOLLOWING:1. Review plumbing schematics and ensure they are correct.2. Please update and complete the anti-entrapment forms for the recirculation pump and jet pump.
  4. Risk Management Inspection

    0 infractions

  5. Risk Management Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Whirlpool missing some tiles.-Please fix to ensure good repair.
  6. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total Alkalinity was over 180 milligrams per litre.-Please reduce and maintain total alkalinity between 60 - 180 milligrams per litre.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Whirlpool missing some tiles.-Please fix to ensure good repair.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool's water alkalinity was not tested and documented weekly as required.-Please maintain regular water alkalinity testing and documentation as required.*Outstanding violation since 2023.
  7. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Dec. 28, 2023 sample had pseudomonas isolated. LVM for Dan (sampler) to treat and resample. Lab accepts pool sample again on Tuesday January 2nd, 2024.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample collected on 2024-01-02 was not processed because there was no identification number on the bottle submitted.-Please resample and ensure proper sampling protocol is followed.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The whirlpool turnover rate was not adequate, calculated at 18 minutes. For a whirlpool with water volume less than 4 cubic meters, the turnover rate should be within 15 minutes.-Please adjust and maintain the whirlpool circulation rate at 60 GPM for adequate turnover period/rate.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool's water alkalinity was not tested and documented weekly as required.-Please maintain regular water alkalinity testing and documentation as required.
  8. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Dec. 28, 2023 sample had pseudomonas isolated. LVM for Dan (sampler) to treat and resample. Lab accepts pool sample again on Tuesday January 2nd, 2024.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The whirlpool turnover rate was not adequate, calculated at 18 minutes. For a whirlpool with water volume less than 4 cubic meters, the turnover rate should be within 15 minutes.-Please adjust and maintain the whirlpool circulation rate at 60 GPM for adequate turnover period/rate.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool's water alkalinity was not tested and documented weekly as required.-Please maintain regular water alkalinity testing and documentation as required.
  9. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The whirlpool turnover rate was not adequate, calculated at 18 minutes. For a whirlpool with water volume less than 4 cubic meters, the turnover rate should be within 15 minutes.-Please adjust and maintain the whirlpool circulation rate at 60 GPM for adequate turnover period/rate.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • The whirlpool's water alkalinity was not tested and documented weekly as required.-Please maintain regular water alkalinity testing and documentation as required.

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