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Ptarmigan Inn - Whirlpool One

337 Banff Avenue Banff AB T1L 1H8 · Aquatic Facility

Official record from Alberta →

Inspection summary

Ptarmigan Inn - Whirlpool One has been inspected 14 times by Alberta Health Services (Environmental Public Health) since February 7, 2024. The most recent inspection, on September 21, 2026, found no infractions.

5 of 14 inspections on record found no infractions at all. In the past 12 months there were 9 inspections with 4 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Food temperature control.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 12 times across 9 separate inspections, most recently on September 10, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 5 times across 5 separate inspections, most recently on August 12, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 5 times across 5 separate inspections, most recently on August 12, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on August 12, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

14 inspections

  1. Demand Inspection

    0 infractions

  2. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Tuesday September 8th, 2026, had Total Coliforms present. - Operators were informed to treat and re-sample.
  3. Demand Inspection

    0 infractions

  4. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday July 13th, 2026, was not processed by the lab. Incorrect date on the form. - Operators were informed to submit a re-sample.
  5. Demand Inspection

    0 infractions

  6. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday April 27th, 2026, was not processed by the lab. - Missing ID sticker on the bottle. Operators were informed to submit a re-sample.
  7. Demand Inspection

    0 infractions

  8. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday March 2nd, 2026, was not processed by the lab, missing date/time on the form. Operators were informed to submit a re-sample.
  9. Monitoring Inspection

    0 infractions

  10. Demand Inspection

    5 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday August 11th, 2025 was not processed by the lab. Missing time/date of collection information on the form. - Operators were informed to submit a re-sample.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Flow meters on the jet pumps were maxed out; was not able to get an accurate reading on flow. Ensure that maximum flow of pump does not exceed drain cover specification (use pump curve).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some sand was noted in the bottom of the basin. - Remove the sand, ensure the laterals in the filter are in good condition.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Clarity was not being tracked on the daily log sheets. -Please update the log sheets to include daily observations regarding water clarity.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Drain covers have been replaced in June 2024, Anti-entrapment plans have not yet been updated to include the new specifications. - Please update anti-entrapment plans.
  11. Monitoring Inspection

    4 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Flow meters on the jet pumps were maxed out; was not able to get an accurate reading on flow. Ensure that maximum flow of pump does not exceed drain cover specification (use pump curve).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • Some sand was noted in the bottom of the basin. - Remove the sand, ensure the laterals in the filter are in good condition.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Clarity was not being tracked on the daily log sheets. -Please update the log sheets to include daily observations regarding water clarity.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Drain covers have been replaced in June 2024, Anti-entrapment plans have not yet been updated to include the new specifications. - Please update anti-entrapment plans.
  12. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 1) Water sample from Tuesday September 3rd, 2024, had a HPC of 3,420 cfu/ml. - Operators were informed to treat and re-sample.2) Water sample from Monday September 9th, 2024, had an HPC of 260 CFU/ml. - Operators were informed to treat and re-sample.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Flow meters on the jet pumps were maxed out; was not able to get an accurate reading on flow. Ensure that maximum flow of pump does not exceed drain cover specification (use pump curve).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were some missing tiles on the stairs and in the basin. - Replace the tiles, ensure the basin is smooth.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • 1) Safety and Supervision Plan was not in place. Complete and ensure plan is updated regularly.
  13. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Tuesday September 3rd, 2024, had a HPC of 3,420 cfu/ml. - Operators were informed to treat and re-sample.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Flow meters on the jet pumps were maxed out; was not able to get an accurate reading on flow. Ensure that maximum flow of pump does not exceed drain cover specification (use pump curve).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were some missing tiles on the stairs and in the basin. - Replace the tiles, ensure the basin is smooth.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • 1) Safety and Supervision Plan was not in place. Complete and ensure plan is updated regularly.
  14. Monitoring Inspection

    3 infractions

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Flow meters on the jet pumps were maxed out; was not able to get an accurate reading on flow. Ensure that maximum flow of pump does not exceed drain cover specification (use pump curve).
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were some missing tiles on the stairs and in the basin. - Replace the tiles, ensure the basin is smooth.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • 1) Safety and Supervision Plan was not in place. Complete and ensure plan is updated regularly.

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