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Best Western Plus Chateau Inn - Pool

5027 Lakeshore Drive Sylvan Lake AB T4S 1R3 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Plus Chateau Inn - Pool has been inspected 24 times by Alberta Health Services (Environmental Public Health) since October 24, 2023. The most recent inspection, on August 25, 2026, found no infractions.

9 of 24 inspections on record found no infractions at all. In the past 12 months there were 10 inspections with 9 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 16 times across 13 separate inspections, most recently on August 14, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 4 times across 4 separate inspections, most recently on October 30, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

24 inspections

  1. Risk Management Inspection

    0 infractions

  2. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample collected Aug. 11 showed the presence of total coliforms. HPC results are not yet available.Please take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC >57,000 in sample collected Aug. 11. Operator has drained a portion of the pool, shocked and adjusted chemistry.
  3. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample collected Aug. 11 showed the presence of total coliforms. HPC results are not yet available.Please take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
  4. Risk Management Inspection

    0 infractions

  5. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC of 250 in sample collected Mar. 17.Please take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
  6. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Disinfection and circulation were continuous and automated system is operational. The flow rate exceeded the maximum rate of filtration and was adjusted during the inspection. Flow rate was at 80 and reduced to 70 GPM.
  7. Risk Management Inspection

    0 infractions

  8. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC >57,000
  9. Monitoring Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Pool volume 10,607 gallonsFilter area 4.9 sqftGMP- At initial observation the gmp was set too high at 80-90. Onsite operator reduced the flow on the pool to 70 gmp.Turnover rate 10,607 gallons/70 gpm/60= 2.52 hoursMaximum rate of filtration 70 gpm/4.9 sqft= 14.28 gpmTurnover rates and maximum rates of filtration is satisfactory.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Soap near the shower stations was noted to be low. Please refill soap so patrons can properly shower before and after using the pool.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1) Handrails to the pool was noted to be loose and needing to be tightened. Operator will send video proof of the handrail being tightened.2) Pool is in good condition. No cracks or peeling was observed on the bottom of the basin.
  10. Risk Management Inspection

    0 infractions

  11. Risk Management Inspection

    0 infractions

  12. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in sample collected Sept. 23.
  13. Risk Management Inspection

    0 infractions

  14. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Total coliforms present in sample collected Sept. 9.
  15. Risk Management Inspection

    0 infractions

  16. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Final results available for Total coliforms. Total coliform = presentPHI previously emailed the operator the following document: Interpreting Microbiological Sample Test - Results for Public Swimming Pools for more information and for suggested corrective action.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Heterotrophic plate count reported on 26Aug2025. HPC = 760 cfu/mL
  17. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Total coliforms were detected in the pool water sample collected on August 26, 2025, using the enzyme substrate method.PHI emailed the operator the following document: Interpreting Microbiological Sample Test - Results for Public Swimming Pools for more information and for suggested corrective action.
  18. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow rate was fluctuating between 75 - 80 GPM which exceeds the maximum rate of filtration for this filter. Operator adjusted flow to below 73 GPM.
  19. Monitoring Inspection

    1 infraction

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The phone in the enclosure was not working properly and didn't have a dial tone. Phone rang at front desk, but no communication could be sent or recieved. A different phone was brought in and a call to front desk went through and could be heard. Please ensure the phone is in proper working order at all times in case of an emergency.
  20. Demand Inspection

    0 infractions

  21. Monitoring Inspection

    0 infractions

  22. Risk Management Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1. Basin is in poor condition and several areas are missing paint and have chipped areas in the basin surface. 2. skimmer basket is broken which will allow items meant to be filtered out to pass through - a new basket is on order. 3. rust observed on door to pool and metal chipping. Required: 1. Basin must be resurfaced and rough edges removed. 2. replace the filter basket3. repair or replace the door/frame
  23. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample collected Jan. 2 had the following results:Total coliforms absentHPC 530.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1. Basin is in poor condition and several areas are missing paint and have chipped areas in the basin surface. 2. skimmer basket is broken which will allow items meant to be filtered out to pass through - a new basket is on order. 3. rust observed on door to pool and metal chipping. Required: 1. Basin must be resurfaced and rough edges removed. 2. replace the filter basket3. repair or replace the door/frame
  24. Initial Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1. Basin is in poor condition and several areas are missing paint and have chipped areas in the basin surface. 2. skimmer basket is broken which will allow items meant to be filtered out to pass through - a new basket is on order. 3. rust observed on door to pool and metal chipping. Required: 1. Basin must be resurfaced and rough edges removed. 2. replace the filter basket3. repair or replace the door/frame

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