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Best Western Plus Chateau Inn - Whirlpool

5027 Lakeshore Drive Sylvan Lake AB T4S 1R3 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Plus Chateau Inn - Whirlpool has been inspected 24 times by Alberta Health Services (Environmental Public Health) since October 24, 2023. The most recent inspection, on August 25, 2026, found no infractions.

9 of 24 inspections on record found no infractions at all. In the past 12 months there were 8 inspections with 10 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 19 times across 14 separate inspections, most recently on August 14, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 5 times across 4 separate inspections, most recently on October 30, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

24 inspections

  1. Risk Management Inspection

    0 infractions

  2. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Results from sample collected Aug. 11 showed pseudomonas isolated in the sample. Operator has shocked, drained, washed and refilled the basin.
    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample collected Aug. 11 showed the presence of total coliforms. The basin had been drained after the last water sample result. Please take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Results from sample collected Aug. 11: HPC >57,000Results of sample collected Aug. 4 were as follows: TC absentPA not isolatedHPC 1080 CFU/mlPlease take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
  3. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample collected Aug. 11 showed the presence of total coliforms. The basin had been drained after the last water sample result. Please take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Results of sample collected Aug. 4 were as follows: TC absentPA not isolatedHPC 1080 CFU/mlPlease take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
  4. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Results of sample collected Aug. 4 were as follows: TC absentPA not isolatedHPC 1080 CFU/mlPlease take all necessary corrective action to ensure the water is microbiologically safe. Once the water chemistry is balanced, please submit a new microbiological water sample at your earliest convenience.
  5. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate was at 70 GPM which exceeds the maximum rate of filtration on the sand filter. Flow was adjusted to 60 GPM. Please ensure the flow rate is enough to meet turnover without exceeding the max rate of filtration.
  6. Risk Management Inspection

    0 infractions

  7. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas isolated in sample collected Nov. 18.
  8. Monitoring Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combine chlorine 0.24 Total Alkalinity 236 (This is too high. The range is between 60-180. Onsite operator took appropriate measures and lowered the levels to 156)Levels of non-critical chemicals were within an appropriate range or corrected to be within the range. Evaluated levels of combine chlorine as possibly due to the higher water levels.
    • 06. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Critical)?
      • Circulation pump was noted to be at a low gpm. Onsite operator increased the flow rate to an appropriate level of 60 gpm. Operator will be waiting one turnover before hosting patrons within the basin.
  9. Demand Inspection

    0 infractions

  10. Risk Management Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • TA was at 32 ppm which is below the required minumum of 60. Please adjust the chemistry to ensure total alkalinity is between 60-180. Operator was aware of the low number to adjust.
  11. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Update: waiting on current sample results to clear violation. Sample collected July 22 showed HPC at 150.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • TA was at 32 ppm which is below the required minumum of 60. Please adjust the chemistry to ensure total alkalinity is between 60-180. Operator was aware of the low number to adjust.
  12. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample collected July 22 showed HPC at 150.
  13. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Sample collected July 15 showed the presence of total coliforms.
  14. Monitoring Inspection

    0 infractions

  15. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow rate was 65 GPM, slightly above the maximum rate of filtration for this sand filter. Operator reduced flow rate during inspection.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The phone in the enclosure was not working properly and didn't have a dial tone. Phone rang at front desk, but no communication could be sent or recieved. A different phone was brought in and a call to front desk went through and could be heard. Please ensure the phone is in proper working order at all times in case of an emergency.
  16. Risk Management Inspection

    0 infractions

  17. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC in most recent sample result was 510. Operator will clean and refill hot tub, then resample.
  18. Risk Management Inspection

    0 infractions

  19. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • HPC = 320. Spoke with manager (Zona) and she reported that the pool operator, Julius, was not at the facility at the time but was returning at 10 pm. I requested them to check pool chemistry again (pH, Chlorine/ORP, turbidity) and ensure all the parameters are balanced and submit results. When asked, the manager stated that the most recent change was changing chlorine. They were thinking about changing the silica sand because they haven't changed it in 5 years, but she was not sure if Julius did anything to the filters. Zona was provided with my email address to report results and was notified that they would have to resample. I will follow-up once I receive pool chemistry results from Julius.
  20. Demand Inspection

    4 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH was at 8.3 during inspection. Operator adjusted chemicals and pH dropped within acceptable range. FAC 7.3 ppmCC 1.2 ppm
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total alkalinity was high when tested. This may be due to the basin being refilled with fresh water the day prior. Operator adjusted chemistry and total alkalinity was reduced to 171 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate was at 65 GPM. This rate is too high for the high-rate sand filter. The sand filter should not exceed 61 GPM. Flow was adjusted. Please ensure your operational flow rate is kept over 49 GPM to meet turnover and below 61 GPM to prevent exceeding the filter rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The phone in the pool enclosure area did not work when tested. Operator was able to get it working. Please ensure the wires are not loose, and change out the phone if necessary.
  21. Monitoring Inspection

    0 infractions

  22. Risk Management Inspection

    1 infraction

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • During the review, photos provided show a broken frame beneath the outlet cover for one of the two Waterways square grate/frame. A broken frame may compromise the integrity of the unit that could lead to entrapment. Have the unit repaired or replaced in accordance with the manufacturer.
  23. Demand Inspection

    0 infractions

  24. Initial Inspection

    0 infractions

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