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Fairmont Hot Springs Resort Golf River Side

5097 Riverview Rd Fairmont Hot Springs BC V0B 1L1 · Restaurant - Food Service

Details

Google rating
4.2 / 5 (5)

Contact details, hours and reviews from Google Maps

Inspection summary

Fairmont Hot Springs Resort Golf River Side has been inspected 9 times by Interior Health Authority since October 2, 2015. The most recent inspection, on May 20, 2026, recorded 1 infraction.

1 of 9 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Protecting food from contamination, Cleaning and sanitizing and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 4 times across 4 separate inspections, most recently on May 20, 2026. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 4 times across 4 separate inspections, most recently on June 3, 2024. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 3 times across 3 separate inspections, most recently on May 29, 2023. For example: 2 Are proper temperature controls maintained to ensure safe storage and display of foods?

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 2 times across 2 separate inspections, most recently on June 3, 2024. For example: 2 Are proper pest control measures in place on the premises?

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on July 19, 2019. For example: 7 Are there handwashing stations available and properly supplied?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Monitoring

    1 infraction

    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): 1. Small area of flooring in walk-in cooler is damaged and requires repair. 2. Ensure chemical bottles are labelled to reflect contents. 3. Mulligans bar area requires a thorough cleaning and sanitizing. Ensure to clean interior of coolers and shelving in coolers, countertops, flooring, black storage containers.
      • F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
      • F2.5D Chemicals, cleaners and other agents must be properly labelled and stored separately from food to prevent contamination.
  2. Monitoring

    1 infraction

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Provide test strips to monitor sanitizer levels.
      • F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
  3. Monitoring

    3 infractions

    • F2.2 Are proper pest control measures in place on the premises?
      • Observation(s): Back receiving door does not seal well. To help prevent the entry of pests into the building all entrances/exits should properly seal.
      • F2.2B The premises must be protected against entry of pests.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Checked chlorine level in mechanical dishwasher and found it to be 10ppm. Dishwasher repair person came to facility during time of inspection to investigate the issue. Chlorine levels should be checked on a regular basis using test strips to ensure adequate sanitizer levels.
      • F2.3A Mechanical dishwasher/glasswasher must provide sufficient washing and sanitizing action to remove contamination.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): 1. Flooring in the walk in cooler is damaged and requires repair/replacement to be smooth, durable, impervious, non-corrosive and easy to clean. 2. Countertop is damaged and requires replacement to be smooth, durable, impervious, easy to clean, non-toxic, non-corrosive, and preferable light in colour. 3. Some areas of the kitchen require cleaning such as under and in behind equipment and shelves.
      • F2.5A All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the sanitary handling of food.
      • F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
  4. Monitoring

    6 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Checked temperature of bar cooler and found it to be 9°C. Potentially hazardous foods/beverages should be stored at 4°C or colder.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Provide test strips to monitor sanitizer levels. (chlorine, quats, iodine)
      • F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
    • F2.2 Are proper pest control measures in place on the premises?
      • Observation(s): Back receiving door does not seal well. To help prevent the entry of pests into the building all entrances/exits should properly seal.
      • F2.2B The premises must be protected against entry of pests.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): 1. Flooring in the walk in cooler is damaged and requires repair/replacement to be smooth, durable, impervious, non-corrosive and easy to clean. 2. Some of the walls have an accumulation of dust and require cleaning to help prevent contamination of food and food contact surfaces.
      • F2.5B The premises must be properly constructed and maintained in good, clean and sanitary condition.
    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan was not available onsite. Please have food safety plan available for employee reference.
      • F3.3A Operator must have written food handling procedures that includes all potentially hazardous foods on site.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Sanitation plan was not available onsite. Please have sanitation plan available for employee reference.
      • F3.4A Written sanitation procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.
  5. Monitoring

    5 infractions

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Sanitizer testing strips were not available at the time of inspection. Ensure that all chemical sanitizers including quaternary ammonium (spray bottles), chlorine (dishwasher) and iodine (glasswasher) have chemical testing strips to monitor their concentrations between visits from the supplying company.
      • F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
    • F2.6 Are the premises designed and equipped to ensure safe food handling?
      • Observation(s): 1. Deli slicer had a build-up of food debris on the blade guard. Ensure that this slicer is completely broken down and sanitized every 4 hours or less if in continuous use. 2. Vent hoods are over-due for cleaning and may pose a fire hazard. Vent hoods must be maintained to reduce the risk of grease fires. If a grease fire occurs and the vent hoods were over-due for cleaning, the facility insurance may be deemed invalid due to negligence. 3. Shelving units in the dry storage room and bar area are chipping and require refinishing. Chipped paint can physically contaminate food products and hinders the ability to effectively clean the shelves. These surfaces must be sealed or re-painted with food-grade paint/sealant so they are smooth, easily cleanable and impervious to moisture.
    • F2.7 Are there handwashing stations available and properly supplied?
      • Observation(s): Handwashing sink in the dishwashing area did not have a supply of hot water. Hot water is required for effective handwashing. The hot water tap on this sink is required to be functioning.
      • F2.7A Handwashing station must be supplied with hot and cold running water.
    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan was not available onsite. Please have this food safety plan available for employee reference.
      • F3.3A Operator must have written food handling procedures that includes all potentially hazardous foods on site.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Sanitation plan was not available onsite. Please have this sanitation plan available for employee reference.
      • F3.4A Written sanitation procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.
  6. Monitoring

    0 infractions

  7. Monitoring

    2 infractions

    • F1.4 - Are proper refrigeration, freezing and thawing procedures followed?
      • Observation(s): 1. The prep table at the back measured approximately 10°C top and bottom. Food in the unit was voluntarily discarded and the unit was turned down. It is possible that the temperature dial was bumped last evening resulting in the higher temperature. 2. Inserts containing sandwich meat were out on the counter and ≥4°C. If these inserts need to be kept out ensure they are immersed in ice and not filled too full. Restock from cooler often. 3. The top of the prep table in the front of the kitchen was approximately 8-12°C. Ensure the lid is kept closed when not in use. Consider keeping individual lids on the inserts to help them stay cool. Adjust the cooler temperature so it is able to keep food at ≤4°C at all times. 4. The cut potatoes and fries were being held at room temperature prior to cooking. Ensure these are cooked within 2 hours or kept on ice to maintain a temperature of ≤4°C. Foods are thawed in the cooler or under cold running water.
    • F2.3 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): In the front serving/bar area the wiping cloths were being re-used through out the day. Ensure wiping cloths are either single use or kept in a bucket of sanitizer when not in use. Chemical dishwasher at 100ppm chlorine. Quats spray bottles at 200ppm Wiping cloths single use in the kitchen.
      • F2.3E - Wiping cloths must be maintained and stored in a sanitary manner.
  8. Monitoring

    3 infractions

    • 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): 1. Plastic cutting boards were starting to show signs of wear and tare. Rotate, flip, or replace any cutting boards that show signs of wear and tare. Any board with noticeable grooves must be replaced as the grooves cannot be fully cleaned and sanitized, allowing pathogens to grow and contaminate foods. 2. There was a build up of food debris, grease and grime in the hard to reach areas of the establishment (ie: behind, below and around equipment). Regularly clean and sanitize your premises to prevent the accumulation of food debris, as they can attract pests. 3. The ice scoop (in the basement) was being stored directly on top of the ice machine. Ensure that the scoop is stored in a clean and sanitized container to prevent contamination from occurring. Dishwasher was not in use at the time of inspection and the final sanitizing rinse concentration could not be assessed. Test strips were available for workers to use. Reminder: If the dishwasher cannot reach the required concentration, use the following method: - Use the dishwasher to wash and rinse dishware. - Create a sanitizing solution (100 ppm Cl -> 1/2 tsp bleach per L of water) in a designated sink and immerse the dishes in the solution for at least 2 minutes to achieve proper sanitization. Do not use the sink for any other purpose when sanitizing. - Verify and record the concentration of the sanitizing solution with tests strips. Refresh the solution as needed.
      • 8.7 - Equipment, utensils and food contact surfaces must be cleaned and sanitized in a manner that removes contamination.
    • 9 - Are foods handled in a sanitary manner and protected from contamination?
      • Observation(s): The light bulb in the dry storage area did not have a shatterproof covering. Either remove the light bulb or ensure that it is protected by a shatterproof covering to prevent foods being contaminated by broken glass.
      • 9.1 - The operator must ensure that all food on the premises is protected from contamination.
    • 18 - Are the sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): 1. Operator could not confirm if the the dishwasher final rinse concentration was monitored by staff. Ensure that the final rinse concentration of the dishwasher is monitored and recorded at least twice daily during operation. Take corrective actions as necessary. Sanitation plan was up-to-date and available onsite for review.
  9. Monitoring

    5 infractions

    • 4 - Are proper refrigeration, freezing and thawing procedures followed?
      • Observation(s): Two packages of soups were observed being thawed at room temperature. At the time of inspection the operator remediated this by thawing the soup as part of the cooking process. Ensure potentially hazardous foods are thawed at or below 4 C, under cold running water or as part of the cooking process.
      • 4.4 - Potentially hazardous food must be thawed using appropriate equipment and/or approved methods.
    • 8 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
      • Observation(s): 1. The dishwasher was not producing a 50 ppm chlorine residual as required. Upon investigation it appeared that the pump was not working for the sanitizer. Ensure the dishwasher is repaired so that a 50 ppm chlorine residual is measured at the dishes. The establishment will be utilizing a dishwasher at a neighbouring facility in the interim. Employee called maintenance to repair the machine at the time of inspection. 2. The meat slicer, fry cutter and can opener all had dried on food debris. Ensure all clean in place equipment is cleaned and sanitized after use.
      • 8.1 - Mechanical dishwasher must provide sufficient washing and sanitizing action to remove contamination.
      • 8.4 - Clean In Place warewashing procedures must provide sufficient washing and sanitizing action to remove contamination.
    • 14 - Are the premises, equipment and utensils designed and maintained to ensure safe and sanitary food handling?
      • Observation(s): 1. The prep sink was turned off at the time of inspection as it was leaking. Ensure sink is repaired so it is fully functional and not leaking. 2. The receiving door was open at the time of inspection. Ensure door is closed at all times when foods are not being received. A small number of flies were noted on site. In addition to keeping the door closed ensure empty beverage containers are removed frequently.
      • 14.2 - All equipment, utensils and food contact surfaces used on the premises must be kept in good working order to ensure the safe and sanitary handling of food.
      • 14.12 - The premises must be protected against entry of pests.
    • 17 - Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): The food safety plan was not on site. Please email the undersigned a copy of the plan for review and print a copy for use on site.
      • 17.1 - Operator must have on site a written food safety management procedure that includes all potentially hazardous foods.
    • 18 - Are the sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): The sanitation plan was not on site. Please email the undersigned a copy of the plan for review and print a copy for use on site.
      • 18.1 - Written procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.

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Reviews

Reviews provided by Google Maps
  • David M.

    From start to finish our experience was top class. Reception was efficient and gave us access to facilities as room was not ready (we arrived early). The hot spring pools were amazing. Quiet and refreshing. The Bear and grill bar was great. Staff brilliant and friendly (Dan and Lauchie). Room facilities great. Checkout easy.

  • Trip.com Member

    Stunning views from the property and wonderfully relaxing hot water pools. Highly recommended!

  • M Adnan Ramzan

    ⭐⭐⭐⭐⭐ We visited Fairmont Hot Springs Resort with a group of friends, and it was an amazing experience! ♨️🏊‍♂️ The hot pools and swimming pools were clean, relaxing, and enjoyable for everyone. Surrounded by beautiful mountains, fresh air, and breathtaking scenery, this place is the perfect escape into nature. 🏔️🌲🍃 The peaceful atmosphere makes it easy to relax and enjoy every moment. It's a fantastic destination for families, friends, and kids. 👨‍👩‍👧‍👦❤️ The resort offers both hot pools and cooler swimming pools, so there's something for everyone to enjoy. 🚗 Parking is free, which makes visiting even more convenient. There is also RV parking available, making it a great option for people traveling with RVs or campers. Overall, we had a wonderful time and created great memories together. I highly recommend Fairmont Hot Springs Resort to anyone looking for a relaxing getaway surrounded by the beauty of the mountains. We will definitely be back! 🌟🇨🇦🏔️

  • Ashley

    Rooms could use updating. Staff is not friendly at check in. Room never got cleaned despite requesting it. Restaurants are good but weren’t always open. On our last day there was no restaurants open, very inconvenient. Pool was great. Apparently there was activities for kids/families but we were never informed of it. Biggest issues was cleanliness of the rooms and resort

  • D K

    I’ve been coming to Fairmont Hot Springs Resort for decades, so this review comes with a lot of history and nostalgia. The property has always been dated. The rooms and lodge have been tired for years, and that was never really the issue. What made the place special was the pride behind it. Despite its age, things used to be clean, maintained, functional, and there was a genuine effort to make your stay enjoyable. Sadly, that seems to have disappeared. Over my last several visits, particularly since the change in ownership, the resort has noticeably deteriorated. There is disrepair throughout the property, staffing appears to be stretched far too thin, and the whole place gives the impression that investment and maintenance have been pushed to the bottom of the priority list. The most frustrating part is watching the staff try to hold it all together. They are clearly overworked and understaffed, yet many are still doing their best with a smile. The problem isn’t the employees — it’s the apparent lack of support and investment behind them. Fairmont Hot Springs is a tremendous natural asset and a true gem within a few hours of Calgary. The location is fantastic, the local community is wonderful, and the hot pools remain the star of the show. Unfortunately, the resort itself feels like it is living almost entirely on its reputation and nostalgia. The restaurants are decent, which is about the nicest thing I can say about the overall resort experience. Five stars for the hot pools, location, and the amazing local people. One or two stars for just about everything else. It’s frustrating because this place has everything it needs to be exceptional. What it seems to lack is the willingness to reinvest, rejuvenate, and actually make it exceptional again. After decades of visiting, it’s disappointing to watch a place with this much potential slowly become a shell of what it could be.

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