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Holiday Inn Express & Suites - Whirlpool

41 Freeport Crescent NE Calgary AB T3J 0T4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Holiday Inn Express & Suites - Whirlpool has been inspected 20 times by Alberta Health Services (Environmental Public Health) since October 23, 2023. The most recent inspection, on September 25, 2026, found no infractions.

1 of 20 inspections on record found no infractions at all. In the past 12 months there were 7 inspections with 21 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 29 times across 18 separate inspections, most recently on September 21, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 24 times across 18 separate inspections, most recently on September 21, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 5 times across 5 separate inspections, most recently on July 16, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 6 times across 6 separate inspections, most recently on July 16, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

20 inspections

  1. Monitoring Inspection

    0 infractions

  2. Risk Management Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  3. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on September 9, 2026, was unsatisfactory with the presence of Total Coliforms.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  4. Risk Management Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  5. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample (26ES-127E00154) collected on May 6, 2026, came back unsatisfactory as Total Coliforms were present. Please immediately treat the whirlpool water, chemically balance and resubmit a water sample.**OUTSTANDING (2026-05-13). The water sample collected on May 12, 2026, was unsatisfactory with the presence of Total Coliforms. Instructions were provided to the operator, including the need to fully drain the whirlpool water, scrub the whirlpool surfaces with a disinfectant, refill the water and re-balance the water chemistry, and to submit another water sample for re-testing.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  6. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample (26ES-127E00154) collected on May 6, 2026, came back unsatisfactory as Total Coliforms were present. Please immediately treat the whirlpool water, chemically balance and resubmit a water sample.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  7. Monitoring Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured as UR or below 6.50. The inspector informed the operator that the pH of the water must be maintained between 6.8-7.6. Please increase the pH to be at least 6.8.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 184 ppm. The inspector informed the operator that the total alkalinity of the whirlpool water must not exceed 180 ppm. Please decrease the total alkalinity of the whirlpool to below 180 ppm, or between 60-180 ppm at all times.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated controller reading result for the pH (7.36) was not consistent with the manual test result (<6.50). Please clean and re-calibrate the probe of the automated controller system.
  8. Risk Management Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  9. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on September 24, 2025, was unsatisfactory with the presence of Pseudomonas aeruginosa and Total Coliforms.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on September 24, 2025, was unsatisfactory with an HPC of >57,000 CFU/mL.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  10. Risk Management Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  11. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on September 10, 2025, was not tested because there was no identification number on the bottle.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  12. Risk Management Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  13. Risk Management Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on August 6, 2025, had a HPC count of > 57,000 CFU/mL.**Please begin treatment of the pool immediately. **Submit a re-sample after treatment is complete and water chemistry is re-balanced.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The whirlpool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
  14. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on July 9, 2025, had a Total Coliforms present in the sample. **Please begin treatment of the pool immediately. **Submit a re-sample after treatment is complete and water chemistry is re-balanced.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • **Ongoing Concern**Update June 5, 2025: The water temperature of the basin was measured 40.9*C at the time of inspection. The water temperature of the basin exceeds 40C degrees (measured to be 41C)There is no means to reduce the temperature as there is apparently no thermostat on this system.REQUIREMENT: Water temperature cannot exceed 40C. Install a thermostat which can help maintain the water temperature.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Ongoing Concern** Pool testing and operating records are not being maintained on the weekend.Additionally, the pool operator had not written down operational records on the comprehensive template, and instead wrote it separately on a scrap piece of paper.REQUIREMENT: The pool must be maintained on a daily basis. Failure to maintain a proper operating record may result in the pool being closed until it can be demonstrated that the record will be properly maintained.
  15. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** Update June 5, 2025: Combined chlorine measured 2.02 ppm at the time of inspection. The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • **Ongoing Concern**Update June 5, 2025: The water temperature of the basin was measured 40.9*C at the time of inspection. The water temperature of the basin exceeds 40C degrees (measured to be 41C)There is no means to reduce the temperature as there is apparently no thermostat on this system.REQUIREMENT: Water temperature cannot exceed 40C. Install a thermostat which can help maintain the water temperature.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Ongoing Concern** Pool testing and operating records are not being maintained on the weekend.Additionally, the pool operator had not written down operational records on the comprehensive template, and instead wrote it separately on a scrap piece of paper.REQUIREMENT: The pool must be maintained on a daily basis. Failure to maintain a proper operating record may result in the pool being closed until it can be demonstrated that the record will be properly maintained.
  16. Risk Management Inspection

    5 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Concern** The flow rate for the whirlpool is too fast. The pool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The manual test for pH (7.13) was significantly different from the pH display on the automated feeder (7.54).REQUIREMENT: Ensure that the automated feeder readings are consistent with the manual test results.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The water temperature of the basin exceeds 40C degrees (measured to be 41C)There is no means to reduce the temperature as there is apparently no thermostat on this system.REQUIREMENT: Water temperature cannot exceed 40C. Install a thermostat which can help maintain the water temperature.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Ongoing Concern** Pool testing and operating records are not being maintained on the weekend.Additionally, the pool operator had not written down operational records on the comprehensive template, and instead wrote it separately on a scrap piece of paper.REQUIREMENT: The pool must be maintained on a daily basis. Failure to maintain a proper operating record may result in the pool being closed until it can be demonstrated that the record will be properly maintained.
  17. Demand Inspection

    6 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on December 18, 2024, had total coliforms present in the sample.REQUIREMENT: Review the water chemistry. If there are any problems identified, begin immediate treatment of the water. If no problems are identified, review the water sampling technique to ensure that there wasn’t accidental contamination during the collection. Send in a re-sample after any treatments are completed (if necessary).
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Concern** The flow rate for the whirlpool is too fast. The pool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The manual test for pH (7.13) was significantly different from the pH display on the automated feeder (7.54).REQUIREMENT: Ensure that the automated feeder readings are consistent with the manual test results.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The water temperature of the basin exceeds 40C degrees (measured to be 41C)There is no means to reduce the temperature as there is apparently no thermostat on this system.REQUIREMENT: Water temperature cannot exceed 40C. Install a thermostat which can help maintain the water temperature.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Ongoing Concern** Pool testing and operating records are not being maintained on the weekend.Additionally, the pool operator had not written down operational records on the comprehensive template, and instead wrote it separately on a scrap piece of paper.REQUIREMENT: The pool must be maintained on a daily basis. Failure to maintain a proper operating record may result in the pool being closed until it can be demonstrated that the record will be properly maintained.
  18. Monitoring Inspection

    5 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **Ongoing concern** The combined chlorines were measured to be 2.62 ppm last inspection, and 1.68 minimum this inspection.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Concern** The flow rate for the whirlpool is too fast. The pool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The manual test for pH (7.13) was significantly different from the pH display on the automated feeder (7.54).REQUIREMENT: Ensure that the automated feeder readings are consistent with the manual test results.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The water temperature of the basin exceeds 40C degrees (measured to be 41C)There is no means to reduce the temperature as there is apparently no thermostat on this system.REQUIREMENT: Water temperature cannot exceed 40C. Install a thermostat which can help maintain the water temperature.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Ongoing Concern** Pool testing and operating records are not being maintained on the weekend.Additionally, the pool operator had not written down operational records on the comprehensive template, and instead wrote it separately on a scrap piece of paper.REQUIREMENT: The pool must be maintained on a daily basis. Failure to maintain a proper operating record may result in the pool being closed until it can be demonstrated that the record will be properly maintained.
  19. Demand Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The combined chlorines were measured to be 2.62 ppm at the time.REQUIREMENT: Maintain the combined chlorines to the lowest level possible.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The pool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Pool testing and operating records are not being maintained on the weekend.REQUIREMENT: The pool must be maintained on a daily basis.
  20. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate for the whirlpool is too fast. The pool must not be exceeding 88 USGPM to not exceed the maximum rate of filtration.REQUIREMENT: Reduce the flow rate and maintain it between the minimum and maximum specified.

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