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Holiday Inn Express - Whirlpool

1102 4 Street Nisku AB T9E 8E2 · Aquatic Facility

Official record from Alberta →

Inspection summary

Holiday Inn Express - Whirlpool has been inspected 24 times by Alberta Health Services (Environmental Public Health) since November 7, 2023. The most recent inspection, on September 29, 2026, found no infractions.

8 of 24 inspections on record found no infractions at all. In the past 12 months there were 12 inspections with 14 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 26 times across 16 separate inspections, most recently on September 15, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 7 times across 4 separate inspections, most recently on September 15, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 5 times across 5 separate inspections, most recently on February 26, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

24 inspections

  1. Risk Management Inspection

    0 infractions

  2. Monitoring Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 860 HPC isolated from a sample submitted on September 9. Possible caused identified to be consistent low chlorine residual in the basin. The maintenance staff was educated on the required chlorine levels for whirlpool
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • ** Logs reveal that free chlorine levels in the basin have been consistently below 1.0 ppm. Even when chlorine is added manually, staff do not perform follow-up testing to verify that the manual correction brought free chlorine levels within regulatory standards. Furthermore, manual test results for pH differed significantly from the controller readings** Inspector’s Chemistry Test Results: FCL: 0.55 ppm, TCL: 1.30 ppm, CC: 0.75 ppm, pH: 7.32 (noting the controller was reading a pH of 7.6). The operator stated he cleans the probes regularly.CORRECTIVE ACTION REQUIRED:1) Balance pool chemistry immediately, ensuring free available chlorine is maintained at a minimum of 2.0ppm.2) Calibrate probes and properly program the controller to automatically maintain water chemistry, eliminating the need for frequent manual chlorine dosing. Given that the current maintenance staff is not yet a certified pool operator, technical assistance may be required to recalibrate and reset the controller
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • ** The combined chlorine (CC) levels were more than 50% of the total chlorine (at 0.75 ppm). CC must be kept as low as reasonably possible, and it is recommended to stay below 0.50 ppm.- Alkalinity was 153ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **- Flow rate was at 71 GPM, yielding a calculated turnover time of 22 minutes. Flow rate must be maintained between 82–92 GPM to comply with regulatory turnover (max 20 minutes) and filtration rates not more than 12.5gpm/sq.ft** pH: 7.32 (noting the controller was reading a pH of 7.6). The operator stated he cleans the probes regularly. The controller's pH reading is not consistent with manual test.- Adequate surface skimming was observed, with the water level sitting halfway up the skimmer opening.ACTION REQUIRED:1) Calibrate probes and properly program the controller to automatically maintain water chemistry, eliminating the need for frequent manual chlorine dosing. Given that the current maintenance staff is not yet a certified pool operator, technical assistance may be required to recalibrate and reset the controller.2) Maintained flow rate between 82–92 GPM to comply with regulatory turnover and filtration rate
  3. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 130 HPC isolated from a sample submitted on August 19.
  4. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 130 HPC isolated from a sample submitted on August 19.
  5. Risk Management Inspection

    0 infractions

  6. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • 5100 HPC present in a sample submitted on April 29.
  7. Risk Management Inspection

    0 infractions

  8. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in a water sample collected in January 13/2026.
  9. Risk Management Inspection

    0 infractions

  10. Monitoring Inspection

    5 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in a sample submitted on November 25/2025 and December 2/2025Onsite inspection revealed sample contamination as a possible source.ACTION REQUIRED:1) Shock chlorinate the hot tub. Basin can be re-open after the shock chlorination.2) Submit a resample on Friday December 5th/2025
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The maintenance staff member who collected the failed water samples was asked to demonstrate the sampling procedure. The demonstration revealed the following issues:- He first placed the bottle cover on the table.- Next, he inverted the sample bottle, spilling the salt inside into the pool basin.- He then took a grab sample with the bottle still upside down, after which he used his thumb to cap the opening to prevent spillage.Following this, the inspector provided the correct sampling procedure to the hotel manager and the maintenance staff.**Please print the sample collection procedure handout attached to this report and have all maintenance read it
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • - The alkalinity level was 91 ppm.- The combined chlorine was 1.18 ppm, which is too high.ACTION REQUIRED:1) The combined chlorine concentration must be reduced and maintained as low as reasonably achievable, ideally below 0.50 ppm.2) Super-chlorinate the hot tub to effectively breakdown the high combined chlorine level.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • - Turnover Time: 14.2 minutes (Based on 1630gal/115gpm)- Filtration Rate: 15.5gpm/sq.ft (Calculated from 115gpm/7.4sq.ft).The maximum allowable filtration rate is 12.5gpm/sq.ftACTION REQUIRED:Reduce the flow rate to a range of 82-92gpm to meet the regulatory compliance standard for the filtration rate.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • **Proper training on the use of the ColorQ pool test kit is essential for all maintenance staff. During a recent demonstration of pool chemistry testing, the staff member failed to perform two critical steps: rinsing the cuvette and blanking the machine before testing for different parameters.The inspector subsequently demonstrated the correct procedure.
  11. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in a sample submitted on November 25/2025.
  12. Risk Management Inspection

    0 infractions

  13. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in a sample submitted on October 7.
  14. Demand Inspection

    0 infractions

  15. Risk Management Inspection

    0 infractions

  16. Risk Management Inspection

    4 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • **It was noted that the operator had disconnected the acid feeder from power. When asked why, the operator stated it is feeding too much acid, and he does not trust the controller. He was manually adding chemicals into the pool without any training to do so. **Readings taken from the controller: pH = 7.4 and ORP = 505mVPHI READINGS**FCL = 0.48ppm- TCL = 1.68- pH = 7.2ACTION REQUIRED:1) Maintain free chlorine at 2ppm as required by the pool standards2) Ensure that the controller is set to maintain the required pool chemical parameters3) Calibrate the probes to ensure that the readings on the controller are similar to those from manual test.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **CC = 1.21ppm- ALK = 123ppmACTION REQUIRED:1) Maintain combine chlorine levels as low a s possible, recommended to be kept below 0.5ppm. - super chlorinate the basin to lower the combine chlorine or you can just dilute or drain and refill with fresh water and then balance pool chemistry.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • - Turnover = 1630gal/115gpm = 14.2 minutes**Filtration rate = 115gpm/7.4sq.ft = 15.5gpm/sq.ftACTION REQUIRED:1) The filtration rate for high-rate sand filter in a whirlpool/hot tub shall not exceed 12.5gpm/sq.ft. To achieve compliance, please maintain your flow rate between 82-92gpm.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • ** The main trained pool operator was absent for health reasons. The maintenance person assisting in running the pool was not knowledgeable enough to perform any pool chemistry adjust:- First, he had disconnected the acid feeder from power on the grounds that it was feeding too much acid.- Secondly, his readings taken that morning showed that all chemical parameters were compliant, but logs showed that he added more chemicals into the pool. When asked why he added more chemicals and what quantity? He stated that he does not trust the controller and he added about a cup of the chemicals. He did not even know what the pool volume was before making chemicals into the pool.RECOMMENDATIONS:1) Only trained pool operators should be allowed to make any chemical adjustment in the pool.2) Ensure that any staff assisting with pool testing should be well trained and familiar with the required chemical parameters for the pool and hot tub.3) Establish a guiding document with all the pool chemical parameters for the staff to reference when needed. The document should also clearly outline chemical adjustment procedures.
  17. Monitoring Inspection

    4 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • **It was noted that the operator had disconnected the acid feeder from power. When asked why, the operator stated it is feeding too much acid, and he does not trust the controller. He was manually adding chemicals into the pool without any training to do so. **Readings taken from the controller: pH = 7.4 and ORP = 505mVPHI READINGS**FCL = 0.48ppm- TCL = 1.68- pH = 7.2ACTION REQUIRED:1) Maintain free chlorine at 2ppm as required by the pool standards2) Ensure that the controller is set to maintain the required pool chemical parameters3) Calibrate the probes to ensure that the readings on the controller are similar to those from manual test.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • **CC = 1.21ppm- ALK = 123ppmACTION REQUIRED:1) Maintain combine chlorine levels as low a s possible, recommended to be kept below 0.5ppm. - super chlorinate the basin to lower the combine chlorine or you can just dilute or drain and refill with fresh water and then balance pool chemistry.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • - There was adequate surface skimming: water level in the basin was halfway up the skimmer opening.- Turnover = 1630gal/115gpm = 14.2 minutes**Filtration rate = 115gpm/7.4sq.ft = 15.5gpm/sq.ftACTION REQUIRED:1) The filtration rate for high-rate sand filter in a whirlpool/hot tub shall not exceed 12.5gpm/sq.ft. To achieve compliance, please maintain your flow rate between 82-92gpm.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • ** The main trained pool operator was absent for health reasons. The maintenance person assisting in running the pool was not knowledgeable enough to perform any pool chemistry adjust:- First, he had disconnected the acid feeder from power on the grounds that it was feeding too much acid.- Secondly, his readings taken that morning showed that all chemical parameters were compliant, but logs showed that he added more chemicals into the pool. When asked why he added more chemicals and what quantity? He stated that he does not trust the controller and he added about a cup of the chemicals. He did not even know what the pool volume was before making chemicals into the pool.RECOMMENDATIONS:1) Only trained pool operators should be allowed to make any chemical adjustment in the pool.2) Ensure that any staff assisting with pool testing should be well trained and familiar with the required chemical parameters for the pool and hot tub.3) Establish a guiding document with all the pool chemical parameters for the staff to reference when needed. The document should also clearly outline chemical adjustment procedures.
  18. Demand Inspection

    1 infraction

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Total coliforms present in a sample submitted on November 18. The operator is directed to shock chlorinate basin and resample.
  19. Monitoring Inspection

    0 infractions

  20. Demand Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filter surface area is 4.9 sq.ft. The filter was recently installed. Pool volume is 3880L/1025 gal. Flow rate was 80gpm.- Turnover = 1025gal/80gpm = 12.8 minutes.** Filtration rate = 80gpm/4.9 sq.ft = 16.32gpm/sq.ft. The filtration rate is too fast. The filtration rate for a high-rate sand filter in a whirlpool shall not exceed 12.5 gpm/sq.ft. Even though the pool may have been constructed before 2006, any newly installed equipment shall comply with the current standards,REMARKS: Based on the information available, the filter appears to be undersized for the hot tub. Even if you reduce the flow rate to the minimum required flow rate of 68gpm, the filtration rate will still exceed the max filtration rate of 12.5gpm/sq.ft. A new filter may be required to achieve compliance with the filtration rating requirements.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An appropriate anti-entrapment plan has not been submitted. The anti-entrapment plan that was submitted was incomplete and information on the assessment appeared to be misleading. Please take immediate action to complete the anti-entrapment assessment and submit the results to our office for review.
  21. Risk Management Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filter surface area is 4.9 sq.ft. The filter was recently installed. Pool volume is 3880L/1025 gal. Flow rate was 80gpm.- Turnover = 1025gal/80gpm = 12.8 minutes.** Filtration rate = 80gpm/4.9 sq.ft = 16.32gpm/sq.ft. The filtration rate is too fast. The filtration rate for a high-rate sand filter in a whirlpool shall not exceed 12.5 gpm/sq.ft. Even though the pool may have been constructed before 2006, any newly installed equipment shall comply with the current standards,REMARKS: Based on the information available, the filter appears to be undersized for the hot tub. Even if you reduce the flow rate to the minimum required flow rate of 68gpm, the filtration rate will still exceed the max filtration rate of 12.5gpm/sq.ft. A new filter may be required to achieve compliance with the filtration rating requirements.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An appropriate anti-entrapment plan has not been submitted. The anti-entrapment plan that was submitted was incomplete and information on the assessment appeared to be misleading. Please take immediate action to complete the anti-entrapment assessment and submit the results to our office for review.
  22. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • TC present in a sample submitted on January 24th.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filter surface area is 4.9 sq.ft. The filter was recently installed. Pool volume is 3880L/1025 gal. Flow rate was 80gpm.- Turnover = 1025gal/80gpm = 12.8 minutes.** Filtration rate = 80gpm/4.9 sq.ft = 16.32gpm/sq.ft. The filtration rate is too fast. The filtration rate for a high-rate sand filter in a whirlpool shall not exceed 12.5 gpm/sq.ft. Even though the pool may have been constructed before 2006, any newly installed equipment shall comply with the current standards,REMARKS: Based on the information available, the filter appears to be undersized for the hot tub. Even if you reduce the flow rate to the minimum required flow rate of 68gpm, the filtration rate will still exceed the max filtration rate of 12.5gpm/sq.ft. A new filter may be required to achieve compliance with the filtration rating requirements.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An appropriate anti-entrapment plan has not been submitted. The anti-entrapment plan that was submitted was incomplete and information on the assessment appeared to be misleading. Please take immediate action to complete the anti-entrapment assessment and submit the results to our office for review.
  23. Risk Management Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas was isolated from a water sample submitted on October 30th. Treatment procedure was discussed with the operator, which was completed and resample results pending.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filter surface area is 4.9 sq.ft. The filter was recently installed. Pool volume is 3880L/1025 gal. Flow rate was 80gpm.- Turnover = 1025gal/80gpm = 12.8 minutes.** Filtration rate = 80gpm/4.9 sq.ft = 16.32gpm/sq.ft. The filtration rate is too fast. The filtration rate for a high-rate sand filter in a whirlpool shall not exceed 12.5 gpm/sq.ft. Even though the pool may have been constructed before 2006, any newly installed equipment shall comply with the current standards,REMARKS: Based on the information available, the filter appears to be undersized for the hot tub. Even if you reduce the flow rate to the minimum required flow rate of 68gpm, the filtration rate will still exceed the max filtration rate of 12.5gpm/sq.ft. A new filter may be required to achieve compliance with the filtration rating requirements.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An appropriate anti-entrapment plan has not been submitted. The anti-entrapment plan that was submitted was incomplete and information on the assessment appeared to be misleading. Please take immediate action to complete the anti-entrapment assessment and submit the results to our office for review.
  24. Monitoring Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas was isolated from a water sample submitted on October 30th. Treatment procedure was discussed with the operator, which was completed and resample results pending.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Filter surface area is 4.9 sq.ft. The filter was recently installed. Pool volume is 3880L/1025 gal. Flow rate was 80gpm.- Turnover = 1025gal/80gpm = 12.8 minutes.** Filtration rate = 80gpm/4.9 sq.ft = 16.32gpm/sq.ft. The filtration rate is too fast. The filtration rate for a high-rate sand filter in a whirlpool shall not exceed 12.5 gpm/sq.ft. Even though the pool may have been constructed before 2006, any newly installed equipment shall comply with the current standards,REMARKS: Based on the information available, the filter appears to be undersized for the hot tub. Even if you reduce the flow rate to the minimum required flow rate of 68gpm, the filtration rate will still exceed the max filtration rate of 12.5gpm/sq.ft. A new filter may be required to achieve compliance with the filtration rating requirements.
    • 15. Has an owner or owner's agent, if any, been identified and is the pool operated and maintained by a qualified pool operator?
      • There is no evidence that the pool operator has completed the pool operator training. The Operator that runs the pool on day-to-day basis lacks sufficient knowledge of the pool parameters. Please submit a copy of the pool operator certificate to this office as proof of training.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • An appropriate anti-entrapment plan has not been submitted. The anti-entrapment plan that was submitted was incomplete and information on the assessment appeared to be misleading. Please take immediate action to complete the anti-entrapment assessment and submit the results to our office for review.

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