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Pocaterra Inn and Waterslide - Whirlpool

1725 Bow Valley Trail Canmore AB T1W 2W1 · Aquatic Facility

Official record from Alberta →

Inspection summary

Pocaterra Inn and Waterslide - Whirlpool has been inspected 20 times by Alberta Health Services (Environmental Public Health) since January 18, 2024. The most recent inspection, on August 23, 2026, found no infractions.

3 of 20 inspections on record found no infractions at all. In the past 12 months there were 4 inspections with 1 infraction recorded. The higher-risk findings here relate to: Pool and spa water quality, Food temperature control and Chemicals and toxic substances.

The last 2 inspections in a row found no infractions. Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 20 times across 14 separate inspections, most recently on February 20, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded 15 times across 10 separate inspections, most recently on April 10, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 7 times across 5 separate inspections, most recently on November 26, 2024. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 4 times across 4 separate inspections, most recently on February 4, 2025. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on November 26, 2024. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

20 inspections

  1. Monitoring Inspection

    0 infractions

  2. Demand Inspection

    0 infractions

  3. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Tuesday February 17th, 2026, had an HPC of 720 CFU/ml. - Operators were informed to treat and re-sample.
  4. Monitoring Inspection

    0 infractions

  5. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter after the large (7.06sqft) filter was not functional.- Please repair the flow meter, ensure an accurate flow rate and filtration rate can be determined for this filter.
  6. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow meter after the large (7.06sqft) filter was not functional.- Please repair the flow meter, ensure an accurate flow rate and filtration rate can be determined for this filter.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There are many missing tiles in the basin.- Please replace any missing tiles, ensure the basin is in good condition.
  7. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There was a leak coming from the flow meter after first filter. Flow meter was also faded, unable to get an accurate flow reading off of it. - Repair the leak, ensure the circulation system is in good condition and that you are able to get accurate flow readings to determine the filtration rate.
  8. Demand Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There was a leak coming from the flow meter after first filter. Flow meter was also faded, unable to get an accurate flow reading off of it. - Repair the leak, ensure the circulation system is in good condition and that you are able to get accurate flow readings to determine the filtration rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Anti-entrapment plan onsite indicates that the drain cover on the left circulation suction outlet expired in 2024. No information available onsite to indicate that a new cover has been installed, staff stated that they were changed in August.- Please ensure all suction outlets are within their expiration dates and are operating in accordance with the manufacturer's instructions. Update anti-entrapment plan to include the correct information for the covers.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Anti-entrapment plan on file is missing information regarding the secondary anti-entrapment devices on the circulation pumps. - Please update anti-entrapment plans to include this information. Ensure all information on the plan is up to date.
  9. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Thursday January 23rd, 2025, had a Heterotrophic plate count (HPC) of 1,720 CFU/ml. - Operators were informed to treat the basin and submit a re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There was a leak coming from the flow meter after first filter. Flow meter was also faded, unable to get an accurate flow reading off of it. - Repair the leak, ensure the circulation system is in good condition and that you are able to get accurate flow readings to determine the filtration rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Anti-entrapment plan onsite indicates that the drain cover on the left circulation suction outlet expired in 2024. No information available onsite to indicate that a new cover has been installed, staff stated that they were changed in August.- Please ensure all suction outlets are within their expiration dates and are operating in accordance with the manufacturer's instructions. Update anti-entrapment plan to include the correct information for the covers.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Anti-entrapment plan on file is missing information regarding the secondary anti-entrapment devices on the circulation pumps. - Please update anti-entrapment plans to include this information. Ensure all information on the plan is up to date.
  10. Risk Management Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There was a leak coming from the flow meter after first filter. Flow meter was also faded, unable to get an accurate flow reading off of it. - Repair the leak, ensure the circulation system is in good condition and that you are able to get accurate flow readings to determine the filtration rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Anti-entrapment plan onsite indicates that the drain cover on the left circulation suction outlet expired in 2024. No information available onsite to indicate that a new cover has been installed, staff stated that they were changed in August.- Please ensure all suction outlets are within their expiration dates and are operating in accordance with the manufacturer's instructions. Update anti-entrapment plan to include the correct information for the covers.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Anti-entrapment plan on file is missing information regarding the secondary anti-entrapment devices on the circulation pumps. - Please update anti-entrapment plans to include this information. Ensure all information on the plan is up to date.
  11. Demand Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • There was a leak coming from the flow meter after first filter. Flow meter was also faded, unable to get an accurate flow reading off of it. - Repair the leak, ensure the circulation system is in good condition and that you are able to get accurate flow readings to determine the filtration rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • Anti-entrapment plan onsite indicates that the drain cover on the left circulation suction outlet expired in 2024. No information available onsite to indicate that a new cover has been installed, staff stated that they were changed in August.- Please ensure all suction outlets are within their expiration dates and are operating in accordance with the manufacturer's instructions. Update anti-entrapment plan to include the correct information for the covers.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • Anti-entrapment plan on file is missing information regarding the secondary anti-entrapment devices on the circulation pumps. - Please update anti-entrapment plans to include this information. Ensure all information on the plan is up to date.
  12. Risk Management Inspection

    5 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The Total Alkalinity was low 47 ppm.- Please raise the alkalinity levels so it is in the 60-180 ppm range.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine was measured as 1ppm and there was a strong "chloramine' smell in the pool area. Combined chlorine in the pool water to be reduced.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Both the skimmers were missing floating weirs. - Please install weirs to maximize filtration.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • **Please ensure the combined chlorine levels are accurately tested daily** Does not appear the combined chlorine level is being tested. In the pool logs (approximately 3 weeks of entries were present) the combined chlorine was written as 0ppm every time and when tested today using the pool operator's testing kit, measured as 1ppm. Combined chlorine level is to be tested daily.
  13. Demand Inspection

    5 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The Total Alkalinity was low 47 ppm.- Please raise the alkalinity levels so it is in the 60-180 ppm range.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine was measured as 1ppm and there was a strong "chloramine' smell in the pool area. Combined chlorine in the pool water to be reduced.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Both the skimmers were missing floating weirs. - Please install weirs to maximize filtration.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Does not appear the combined chlorine level is being tested. In the pool logs (approximately 3 weeks of entries were present) the combined chlorine was written as 0ppm every time and when tested today using the pool operator's testing kit, measured as 1ppm. Combined chlorine level is to be tested daily.
  14. Monitoring Inspection

    4 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The Total Alkalinity was low 26 ppm.- Please raise the alkalinity levels so it is in the 60-180 ppm range.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Both the skimmers were missing floating weirs. - Please install weirs to maximize filtration.
    • 13. Are the general safety devices and physical conditions in this pool providing a safe environment (Non-Critical)?
      • There was no clock visible in the whirlpool. - Please install a clock so patrons can monitor their length of stay.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
  15. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample received 7/26/2024 was not processed by the lab, date on the form indicated it was received more than 24 hrs. after collection. Operators were informed to submit a re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
  16. Demand Inspection

    2 infractions

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
  17. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday June 3rd, 2024, had an HPC of 1,340 cfu/ml. - Operators were informed to treat and re-sample.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
  18. Demand Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • pH was initially too low (less than 6.5) operators were able to raise the pH to 6.9 during the inspection. - Please ensure the pH is maintained in the 6.8-7.6 range.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were a few missing tiles in the basin.- Replace any missing tiles in the basin, ensure the surface is smooth.
  19. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity level in the whirlpool was low, 29 ppm. - Raise the alkalinity level, ensure it is maintained in the 60-180 ppm range.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • There were missing and cracked tiles in the basin, the grout is also rusting and chipped throughout. - Replace any damaged or missing tiles/grout.
  20. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas was isolated in sample from January 15th, 2024. - Operators were informed to treat and re-sample Thursday.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • The flow meter for the right-side circulatory system was stuck. Ensure this flow meter can accurately record flow to ensure the filter's maximum flow rating is not exceeded. Flow meters for both jet pumps were observed to be stuck. Please ensure flow meters are functional and reading accurately.

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