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The Hide Out Cafe

716 Carnarvon St, New Westminster · Restaurant

Official record from Fraser Health →

Inspection summary

The Hide Out Cafe has been inspected 16 times by Fraser Health Authority since August 1, 2018. The most recent inspection, on September 28, 2026, recorded 1 infraction.

3 of 16 inspections on record found no infractions at all. In the past 12 months there were 3 inspections with 2 infractions recorded. The higher-risk findings here relate to: Pests, Cleaning and sanitizing and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 4 times across 4 separate inspections, most recently on October 22, 2020. For example: 304 - Premises not free of pests [s. 26(a)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 3 times across 3 separate inspections, most recently on May 1, 2025. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded once on January 23, 2019. For example: 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on August 1, 2018. For example: 201 - Food contaminated or unfit for human consumption [s. 13]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 5 times across 5 separate inspections, most recently on November 12, 2025. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

16 inspections

  1. Routine Inspection

    1 infraction

    • 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]
      • Observation: Outstanding Permit Fee letter delivered
      • Corrective Action(s): Permit fee in the amount of $150 made payable to Fraser Health Authority required for April 2026 - March 2027.
  2. Follow-Up Inspection

    0 infractions

  3. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: More cleaning required throughout premise. Food and other debris noted under and behind equipment in the front end and back kitchen.
      • Corrective Action(s): These areas need to be cleaned. Continue to follow your sanitation plan.
      • Violation Score: 9
  4. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): QUAT sanitizer provided in spray bottles > 400 ppm QUATS
      • Corrective Action(s): Ensure manufacturer's directions are followed: 200 ppm QUATS
      • 4ml QUATS for 4 litres of water / 1 mL QUAT for 1 litre of water / 0.5 mL QUAT for 0.5 litres of water
      • Violation Score: 5
    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Food debris, dust, grease accumulation noted in back kitchen area.
      • Corrective Action(s): More attention required to hoodfilter, inside cooler and table / wall opposite to stove
      • Violation Score: 9
  5. Routine Inspection

    0 infractions

  6. Routine Inspection

    0 infractions

  7. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Food debris observed inside coolers and on floor of back kitchen.
      • Corrective Action(s): Ensure your premises is kept in a clean and sanitary manner.
      • Date To Be Corrected: Immediately
      • Violation Score: 3
      • 315 - Refrigeration units and hot holding equipment lack accurate thermometers [s. 19(2)]
      • Observation: Display cooler built in thermometer not working.
      • Corrective Action(s): Ensure all coolers in the premises are equipped with working thermometers.
      • Date To Be Corrected: Immediately
      • Violation Score: 1
  8. Routine Inspection

    1 infraction

    • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: OUTSTANDING: baseboards breaking off of wall leading to damaged drywall behind
      • Corrective Action(s): repair/replace the baseboards around the exit door, behind the domestic cooler and chest freezer, and in the kitchen. due May 01, 2023
      • Violation Score: 5
  9. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 1. Dry Storage shelf surfaces exposed, finishing observed to be peeling off.
      • 2. Debris and dust collection on vent hood screen
      • Corrective Action(s): 1. Dry storage shelf needs to be refinished, correction date: July 6, 2022
      • 2. Clean vent hood screem , correction date: July 6, 2022.
      • Violation Score: 3
  10. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent droppings observed in the following areas;
      • -back of house lower shelving
      • -back of house under shelving
      • -back of house behind the chest freezer and stove
      • -under the POS station (cords)
      • -back of house buckets (covered)
      • Corrective Action(s): conduct a deep clean of the back of house. Sanitize using a 100 ppm bleach solution (1tsp bleach to 1L water)
      • remove the droppings and monitor on a more frequent basis. clean frequently
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: REPEAT OBSERVATION: wall/floor joint in the back of house crumbling in some parts and requires new baseboards
      • Corrective Action(s): replace baseboards in the back of house. extension granted due to COVID
      • Violation Score: 1
  11. Follow-Up Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent droppings present on back of house storage cart
      • Corrective Action(s): Remove items from cart and clean and sanitize. due: immediately
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: OUTSTANDING: general cleaning required in the following areas;
      • -around the soup station (electrical panel wall, knife and utensil wall)
      • -floors around the back of house
      • -back of house storage cart
      • reviewed with operator to clean back of house walls and behind the chest freezer
      • Corrective Action(s): Clean and sanitize the above noted areas. this must be done on a more frequent basis.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Wall/floor join in the back of house crumbling in some parts and requires new baseboards.
      • Corrective Action(s): replace baseboards. due 5 weeks. provide photos to area inspector
      • Violation Score: 3
  12. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: General cleaning required in the following areas;
      • -around the soup station (elec panel wall, knife and utensil wall)
      • -underneath the display cooler
      • -floors around the back of house
      • -back of house shelving unit, storage bins, and blender
      • -coffee creamer station cupboards
      • Corrective Action(s): Clean and sanitize the above noted areas, this must be done on a more frequent basis.
      • Violation Score: 9
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: Wall/floor joint in the back of house crumbling in some parts and requires new baseboards.
      • Corrective Action(s): Replace baseboards. Due 5 weeks.
      • Violation Score: 3
  13. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: REPEAT OBSERVATION: panini knife and back of house cutting board secured with duct tape
      • Corrective Action(s): Duct tape is not permitted for use on food contact or frequently touched surfaces as it is not an easily cleanable surface. Replace immediately.
  14. Routine Inspection

    2 infractions

    • 206 - Hot potentially hazardous food stored/displayed below 60 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Bucket of tomato soup cooling at ambient temperatures. Product measured 39.8C internal, product had been cooked off 3 hours prior.
      • Corrective Action(s): Discarded.
      • All hot potentially hazardous foods are to be cooled from 60C to 20C in 2 hours or less and from 20C to 4C in 4 hours of less. Soup can be cooled rapidly using an ice bath or small, shallow containers after the soup has sufficiently cooled (not when immediately removed from the heating unit)
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent droppings observed in the cupboard underneath the espresso machine as well as under the sink.
      • Corrective Action(s): Remove the droppings and clean/sanitize the area.
      • Violation Score: 3
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Side door propped open at the time of inspection.
      • Corrective Action(s): Closed. Keep doors closed to prevent the entry of pests
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: Duct tape used for broken panini knife handle and back of house cutting board.
      • Corrective Action(s): Remove duct tape and replace broken equipment. duct tape is not a sanitizable surface
      • Violation Score: 3
  15. Follow-Up Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: OUTSTANDING: rodent droppings behind/beside sliding door cooler in the back of house.
      • Corrective Action(s): Remove the droppings, clean and sanitize the area.
      • Violation Score: 3
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: OUTSTANDING: deli slicer on site. operator has posted the item for sale.
      • Corrective Action(s): ensure that unused equipment is removed from the facility.
      • Violation Score: 1
  16. Routine Inspection

    2 infractions

    • 201 - Food contaminated or unfit for human consumption [s. 13]
      • Observation (CORRECTED DURING INSPECTION): 2 fruit flies observed floating in open oil container in the back of house
      • Corrective Action(s): discarded
      • Ensure that all food products are protected from contamination at all times.
      • Eliminate pest infestation.
      • Violation Score: 5
      • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Display cooler contents found to be >4 degrees C
      • Various sandwiches (16X): internal 14C
      • Various paninis (4X)
      • Various wraps (2X) internal 11C
      • Bagel sandwiches (3X)
      • Asian noodle salad internal 12C
      • Corrective Action(s): Above noted items discarded.
      • do not store potentially hazardous foods in the display cooler unit until it has been repaired.
      • Violation Score: 15
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): Operator discards used coffee ground into coffee bean bag. Bag was found to be overflowing and spilling onto ground
      • Corrective Action(s): Obtain an appropriate container for spent coffee grounds
      • Violation Score: 5
    • 104 - Permit not posted in a conspicuous location [s. 8(7)]
      • Observation: Health operating permit blocked from public view
      • Corrective Action(s): Ensure that the health operating permit is on display for the public
      • Violation Score: 1
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: 2 issues;
      • rodent droppings observed in back corners of the back food preparation area
      • fly infestation noted in back food prep area
      • Corrective Action(s): Remove the droppings and sanitize areas
      • clean the back of house on a more frequent basis to prevent fly infestation
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Back of house shelves found to have grease build up.
      • Utensil drawer in the front of house found to have debris build up
      • Various syrup storage cabinet found to have syrup and debris build up
      • Corrective Action(s): Remove all items noted above and clean areas thoroughly before replacing said items.
      • Violation Score: 9
      • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: 2 issues;
      • ice build up observed in front of house chest freezer and back of house mini fridge
      • display cooler unable to maintain contents <4 degrees C
      • Corrective Action(s): Rectify the above noted issues. Ensure that all equipment on site is maintained in good working condition
      • Violation Score: 9
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: Various equipment not required for daily operation kept on site (slicers, double burners, etc)
      • Corrective Action(s): Remove the equipment to allow for easier and more frequent cleaning of the premises.
      • Violation Score: 3

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