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The Well

UC 124-3333 University Way Kelowna BC V1V 1V7 · Restaurant - Food Service

Inspection summary

The Well has been inspected 7 times by Interior Health Authority since April 3, 2013. The most recent inspection, on December 8, 2025, found no infractions.

2 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 0 infractions recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Food temperature control and Protecting food from contamination.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on February 13, 2024. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 2 times across 2 separate inspections, most recently on January 8, 2019. For example: 2 Are proper temperature controls maintained to ensure safe storage and display of foods?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on February 13, 2024. For example: 7 Are foods protected from contamination?

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on January 8, 2019. For example: 7 Are there handwashing stations available and properly supplied?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 4 times across 3 separate inspections, most recently on January 8, 2019. For example: 4 Are written sanitation procedures (Sanitation Plan) current and available on site?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Monitoring

    0 infractions

  2. Monitoring

    3 infractions

    • F1.7 Are foods protected from contamination?
      • Observation(s): Observed raw meat burger patties stored above and/or in too close proximity to RTE/precooked ingredients inside one drawer refrigerator along the main grill line.
    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Please provide NSF thermometers inside all refrigeration units for use in monitoring unit temperatures. Please repair/replace dishwasher wash and rinse gauges and start a dishwasher log to track proper functioning of the main kitchen dishwasher.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): The main kitchen dishwasher final rinse cycle was observed not starting/functioning at the time of inspection and neither of the wash or final rinse gauges were working. Please contact a dishwasher repair technician to repair this dishwasher by the end of week - February 16, 2024. As part of this dishwasher repair, please ensure that properly functioning gauges display wash/rinse temperatures in accordance with the dishwasher data plate and accepted temperature standards (ie. 150deg.F wash temp and 180deg.F min final rinse temp). Please ensure that cleaning cloths in continuous use are store in sanitizer buckets located safely along the main grill line. Please ensure adequate volume of sanitizer and change solutions at a frequency that will maintain 200-300ppm quaternary ammonia.
  3. Monitoring

    2 infractions

    • F2.1 Does the facility have proper monitoring supplies?
    • F3.2 Is the premises construction and layout unchanged and in accordance with approved plans?
  4. Monitoring

    4 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Temperatures of Potentially Hazardous Food (PHF), including advance cooked rare sliced beef & pre-cooked chicken wings were measured at temperatures as high as 10deg.C within the bottom refrigerated drawer below the main grill line.
    • F2.1 Does the facility have proper monitoring supplies?
    • F2.7 Are there handwashing stations available and properly supplied?
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
  5. Monitoring

    3 infractions

    • F2.3 - Are equipment, food contact surfaces and utensils washed, sanitized and stored in a manner that removes/prevents contamination?
    • F3.7 - Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan not available at the time of inspection
    • F3.8 - Are the sanitation procedures (Sanitation Plan) current and available on site?
  6. Monitoring

    2 infractions

    • 4 - Are proper refrigeration, freezing and thawing procedures followed?
    • 17 - Are written food handling procedures (Food Safety Plan) current and available on site?
  7. Monitoring

    0 infractions

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