Skip to content
Loading map…

A&W #0173 (Lougheed Mall)

CRU909 - 9855 Austin Rd, Burnaby · Restaurant

Official record from Fraser Health →

Inspection summary

A&W #0173 (Lougheed Mall) has been inspected 16 times by Fraser Health Authority since December 21, 2018. The most recent inspection, on April 9, 2026, found no infractions.

7 of 16 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Handwashing and staff hygiene and Protecting food from contamination.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 4 times across 4 separate inspections, most recently on April 8, 2022. For example: 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times across 2 separate inspections, most recently on April 8, 2022. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on June 26, 2025. For example: 209 - Food not protected from contamination [s. 12(a)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on July 26, 2024. For example: 304 - Premises not free of pests [s. 26(a)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 3 times across 3 separate inspections, most recently on November 13, 2025. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

16 inspections

  1. Routine Inspection

    0 infractions

  2. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Thorough cleaning required in the following areas:
      • - Grease and grime accumulation along floor/ wall edges under 3-compartment sink and grease trap.
      • - Grime and moisture accumulation along floor/ wall edges along office desk, handsink, and wire shelving.
      • - Grime and dirt accumulation under storage room refrigeration equipment.
      • Corrective Action(s): - Thoroughly clean the above noted areas and all other surfaces and hard to reach areas.
      • [Correction Date: 20-November-2025]
      • Violation Score: 3
  3. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation (CORRECTED DURING INSPECTION): - Bowl of onions stored on top of garbage bin at 3-compartment sink.
      • - Beverage stir spoon stored directly under liquid soap dispenser at front service area handsink.
      • Corrective Action(s): - Food must be protected from contamination at all times.
      • - Do not use garbage bin as a food prep table or to hold any food containers.
      • - Do not store any food or food equipment directly under the soap dispenser.
      • [Correction Date: Immediately]
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Grease, food debris, and grime accumulation observed in the following areas:
      • - Under and behind cooler and freezer in dry storage room.
      • - Under and behind cooking equipment (grill and fryers).
      • - Wall/ floor edges throughout the premises, especially behind all coolers/ freezers/ cooking equipment, and 3-dishwashing area.
      • Corrective Action(s): - Thoroughly clean the above noted areas and all other surfaces and hard to reach areas.
      • - Regularly maintain a higher level of sanitation to prevent potential pest attraction and harbourage.
      • [Correction Date: 03-Jul-2025]
      • Violation Score: 3
  4. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Thorough cleaning required in the following hard to reach areas:
      • - Grease and grime accumulation under and behind service area cooler drawers.
      • - Grime accumulation under cooler and freezer in dry storage room.
      • - Grease accumulation under and behind cooking equipment (especially floor/ wall edges).
      • Corrective Action(s): - Thoroughly clean the above noted areas and all other surfaces and hard to reach areas.
      • [Correction Date: 06-Feb-2025]
      • Violation Score: 3
  5. Follow-Up Inspection

    0 infractions

  6. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: - 3 dead cockroaches observed inside cabinet under front service area handsink.
      • Corrective Action(s): - Remove cockroaches and thoroughly clean above noted area and all other surfaces and hard to reach areas.
      • [Correction Date: 02-August-2024]
      • - Regular pest control services are provided by a pest control company. Assistant Manager states that there has been more frequent services lately due to cockroach activity. Service reports dated May 2024 and June 2024 reviewed at time of inspection. Service reports show that cockroach activity appear to have lessened; however, premises is not yet completely pest free. Poor sanitation and sanitation recommendations have been noted on service reports.
      • **Follow all recommendations provided by your pest control service technician.
      • **A higher level of sanitation is required throughout the entire premises, especially in hard to reach areas to prevent potential pest attraction. Work on regularly cleaning high traffic/ high use areas that are prone to grease and/ or food debris accumulation (e.g. cooking line).
      • **Continue to monitor pest activity. Report new and/ or increased activity to your pest control company.
      • Violation Score: 3
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Thorough cleaning required in the following areas:
      • - Heavy grease and food accumulation under, behind, and between cooking equipment, especially deep fryers.
      • - Food debris and dirt accumulation under soda syrup storage, grease trap, and shelves in storage room.
      • - Food debris, dirt, and grime accumulation in hard to reach areas (e.g. floor wall joints around grease traps and under 3-compartment sink area, under coolers and freezers, under and behind front service area equipment, and inside cabinets).
      • Corrective Action(s): - Thoroughly clean above noted areas and all other hard to reach areas.
      • [Correction Date: 02-August-2024]
      • Violation Score: 9
  7. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: - Thorough cleaning required in the following areas:
      • - Grease accumulation under, behind, and between cooking equiment (grills, fryers).
      • - Food debris and dirt accumulation under soda syrup storage, grease trap, and shelves in storage room.
      • Corrective Action(s): - Thoroughly clean above noted areas and all other hard to reach areas.
      • [Correction Date: 24-Jan-2024]
      • Violation Score: 3
  8. Routine Inspection

    0 infractions

  9. Routine Inspection

    0 infractions

  10. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): The handwashing sink by the dishwashing area was not operational.
      • Corrective Action(s): Use the 2 compartment sink beside the 3 compartment dishwashing sink as a temporary handwashing station.
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: The handwashing sink by the dishwashing area was not functioning properly. A spout was removed from the sink.
      • Corrective Action(s): The manager had stated that they were in search of a replaceable part. Inform the Health Officer on timeline of the repair. Use the 2 compartment sink in the area temporariliy as a handwashing sink until the handwashing sink gets repaired. Given 1 week to correct the issue.
      • Violation Score: 9
  11. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): 3rd sink in 3 compartment sink is filled up with washed equipment & utensils without any sanitizer. Asked employee how warewashing is done and it was stated that equipment/utensils are rinsed with water after being soaked in the detergent solution. Sanitizing step is absent.
      • Corrective Action(s): All equipment was removed in the 3rd sink and it was filled up with 200ppm QUAT sanitizer at the time of inspection. Ensure to immerse every equipment/utensils in 200ppm QUAT solution after rinsing. Immerse for minimum of 1 minute and let air dry.
      • Violation Score: 5
  12. Routine Inspection

    1 infraction

    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Front corner handsink faucet is loose.
      • Corrective Action(s): Ensure all equipment and faucets are secured in place. Tighten.
      • Correction date: 1 week
      • Violation Score: 3
  13. Routine Inspection

    0 infractions

  14. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): Middle handsink blocked by 2 plastic containers during drying.
      • Corrective Action(s): Ensure all handsinks are free of obstructions to allow for proper handwashing for staff.
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: 1. Dishware stacked high out of 3rd compartment of 3 comp sink to dry.
      • 2. 2 large plastic containers drying in middle handsink
      • 3. Cutters/ slicing equipment stored under 3 comp sink directly on top of grease trap
      • Corrective Action(s): 1. Ensure all dishes are dried properly on drying racks and not in 3 comp sink. Re-organize the dishpit area to accommodate the drying space required.
      • 2. Do not dry or store anything in the hand sink. Re-located dishes requiring drying.
      • 3. The grease trap is not a suitable surface to store clean dishware or equipment. Re-locate the storage of these equipment to a sanitary area away from possible contamination.
      • Correction date: 1 week
      • Violation Score: 9
  15. Routine Inspection

    0 infractions

  16. Follow-Up Inspection

    0 infractions

Nearby inspected facilities

Own this business? Add a badge to your website