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Best Western Plus Okotoks Inn & Suites - Whirlpool

100 Southbank Road Okotoks AB T1S 0N3 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Plus Okotoks Inn & Suites - Whirlpool has been inspected 22 times by Alberta Health Services (Environmental Public Health) since November 30, 2023. The most recent inspection, on August 14, 2026, recorded 1 infraction.

2 of 22 inspections on record found no infractions at all. In the past 12 months there were 8 inspections with 11 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 26 times across 17 separate inspections, most recently on August 14, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 4 times across 4 separate inspections, most recently on November 12, 2025. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on December 5, 2024. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

22 inspections

  1. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water sample submitted on August 10, 2026 came back with a HPC count of 2430.**Resample as soon as possible.
  2. Demand Inspection

    1 infraction

    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Bacteriological water sample that was submitted on June 29 2026 was not processed due to the time of collection not indicated on the requisition form. **Resample as soon as possible.
  3. Risk Management Inspection

    0 infractions

  4. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. The skimmer towards the wall was missing a floating weir. Replace the missing weir so there is adequate skimming of the surface water.*OUTSTANDING2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debrisPlease replace basket***CORRECTED3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins*OUTSTANDINGFlow rate observed at 45 GPM on December 1, 2025*OUTSTANDINGFlow rate observed at 50 GPM on December 17, 2025. Volume updated to 920 Gallons***CORRECTED
  5. Risk Management Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins OUTSTANDINGFlow rate observed at 45 GPM on December 1, 2025OUTSTANDING
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.OUTSTANDING
  6. Risk Management Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins OUTSTANDING
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.OUTSTANDING
  7. Monitoring Inspection

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total alkalinity was measured twice and recorded 44 ppm and 40 ppm, which is lower than the required range of 60–180 ppm. ***Please raise the total alkalinity while carefully monitoring and maintaining pH levels within the optimal range.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.
  8. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Bacteriological water sample submitted on Nov 3, 2025 was not processed due to missing time of collection. **Submit sample as soon as possible.
  9. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • A bacteriological water sample that was submitted on July 14, 2025 was not processed due to missing time of collection. **Submit resample.
  10. Risk Management Inspection

    0 infractions

  11. Demand Inspection

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total alkalinity was measured at 53ppm and 40 ppm. **Ensure total alkalinity is maintained between 60-180 ppm.
  12. Monitoring Inspection

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The first and second attempt for free chlorine was measured at 0.68 ppm and 0.43 ppm. **Ensure the free chlorine is at a minimum of 2 ppm.***CORRECTED DURING THE INSPECTION. HOWEVER THE FREE CHLORINE WAS MEASURED ABOVE 8PPM. IT IS HIGHLY RECOMMENDED THAT THE WHIRL POOL IS KEPT BELOW 8PPM TO PREVENT SKIN IRRITATION.
  13. Monitoring Inspection

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1. Missing tile at the bottom of the basin near the drain. The basin must be in good repair to ensure safe and sanitary operation of the whirlpool. Drain the whirlpool and replace the missing tile. 2. Dirty grout along the bottom of the basin. The basin must be in good condition to ensure it is maintained in a sanitary manner. Remove the dirty grout and replace with a new layer.
  14. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Outstanding Violation on 15-Aug-2024The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  15. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Outstanding Violation on 15-Aug-2024The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1. A screw is missing from one of the main drains.*Replace missing screw per manufacturer instructions. 2. A crack in the other main drain cover was noted at one of the corners. An epoxy has been applied to this crack.*The location of the damage and temporary repair will be considered satisfactory at this time. A replacement of the drain cover would be necessary in the future if damage expands to the point of compromising anti-entrapment capabilities.
  16. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  17. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The most recent bacteriological water sample indicated a presence of Pseudomonas aeruginosa.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  18. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  19. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (1000 CFU/100mL).*A previous consecutive bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  20. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (1000 CFU/100mL).*A previous consecutive bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 53ppm, retested at 40ppm.A standard dose of sodium bicarbonate was added to the pool during inspection, per pool operating procedures.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
  21. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The most recent bacteriological water sample indicated a presence of Pseudomonas aeruginosa.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • One of the screws on one of the main drain covers of the whirlpool was missing. Replace missing screw per manufacturer instructions. A crack in the other main drain cover was noted at one of the corners.Confirm manufacturer instructions regarding damage and replace cover as needed.
  22. Monitoring Inspection

    1 infraction

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • One of the screws on one of the main drain covers of the whirlpool was missing. Replace missing screw per manufacturer instructions. A crack in the other main drain cover was noted at one of the corners.Confirm manufacturer instructions regarding damage and replace cover as needed.

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