Best Western Plus Okotoks Inn & Suites - Whirlpool

100 Southbank Road Okotoks AB T1S 0N3 · Aquatic Facility

22 inspections

1. Demand InspectionJun 30, 2026

   1 infraction

   • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
     • Bacteriological water sample that was submitted on June 29 2026 was not processed due to the time of collection not indicated on the requisition form. **Resample as soon as possible.
2. Risk Management InspectionFeb 23, 2026

   0 infractions

3. Risk Management InspectionDec 16, 2025

   1 infraction

   • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
     • 1. The skimmer towards the wall was missing a floating weir. Replace the missing weir so there is adequate skimming of the surface water.*OUTSTANDING2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debrisPlease replace basket***CORRECTED3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins*OUTSTANDINGFlow rate observed at 45 GPM on December 1, 2025*OUTSTANDINGFlow rate observed at 50 GPM on December 17, 2025. Volume updated to 920 Gallons***CORRECTED
4. Risk Management InspectionDec 1, 2025

   2 infractions

   • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
     • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins OUTSTANDINGFlow rate observed at 45 GPM on December 1, 2025OUTSTANDING
   • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
     • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.OUTSTANDING
5. Risk Management InspectionNov 24, 2025

   2 infractions

   • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
     • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.Flow rate observed at 45 GPM, and calculated turnover rate at 24.4 mins OUTSTANDING
   • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
     • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.OUTSTANDING
6. Monitoring InspectionNov 12, 2025

   3 infractions

   • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
     • Total alkalinity was measured twice and recorded 44 ppm and 40 ppm, which is lower than the required range of 60–180 ppm. ***Please raise the total alkalinity while carefully monitoring and maintaining pH levels within the optimal range.
   • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
     • 1. The skimmer towards the wall was missing a floating weir. ***Replace the missing weir so there is adequate skimming of the surface water.2. The skimmer located near the wall has a broken basket, reducing its ability to effectively capture large debris***Please replace basket3. The turnover rate for the hot tub was calculated at 27 mins, which is over the recommended rate of 20 mins for pools built after 2006.**Please increase flow rate to at least 55 GPM to meet required turnover rate.
   • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
     • 1) The corner of the drain cover near one of the screws was broken off. It also appears that the drain covers are not flush with the basin. **Replace drain covers and ensure it meets ANSI/APSP/ICC-16 2017 (VGBA-2017) and the Alberta Health Pool Standards. Please note the depth of the sump and pipe diameter to obtain the correct drain covers. 2. Water was observed to be unclear. The operator indicated that the lack of clarity was due to bubbles generated by the jets, rather than an issue with water quality**Please implement measures to improve water clarity and ensure the bottom of the hot tub remains visible, reducing risks associated with an obscured view.
7. Demand InspectionNov 4, 2025

   1 infraction

   • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
     • Bacteriological water sample submitted on Nov 3, 2025 was not processed due to missing time of collection. **Submit sample as soon as possible.
8. Demand InspectionJul 15, 2025

   1 infraction

   • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
     • A bacteriological water sample that was submitted on July 14, 2025 was not processed due to missing time of collection. **Submit resample.
9. Risk Management InspectionMay 13, 2025

   0 infractions

10. Demand InspectionMay 9, 2025

    1 infraction

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total alkalinity was measured at 53ppm and 40 ppm. **Ensure total alkalinity is maintained between 60-180 ppm.
11. Monitoring InspectionMay 8, 2025

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The first and second attempt for free chlorine was measured at 0.68 ppm and 0.43 ppm. **Ensure the free chlorine is at a minimum of 2 ppm.***CORRECTED DURING THE INSPECTION. HOWEVER THE FREE CHLORINE WAS MEASURED ABOVE 8PPM. IT IS HIGHLY RECOMMENDED THAT THE WHIRL POOL IS KEPT BELOW 8PPM TO PREVENT SKIN IRRITATION.
12. Monitoring InspectionDec 5, 2024

    1 infraction

    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • 1. Missing tile at the bottom of the basin near the drain. The basin must be in good repair to ensure safe and sanitary operation of the whirlpool. Drain the whirlpool and replace the missing tile. 2. Dirty grout along the bottom of the basin. The basin must be in good condition to ensure it is maintained in a sanitary manner. Remove the dirty grout and replace with a new layer.
13. Risk Management InspectionAug 20, 2024

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Outstanding Violation on 15-Aug-2024The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
14. Monitoring InspectionAug 15, 2024

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Outstanding Violation on 15-Aug-2024The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • 1. A screw is missing from one of the main drains.*Replace missing screw per manufacturer instructions. 2. A crack in the other main drain cover was noted at one of the corners. An epoxy has been applied to this crack.*The location of the damage and temporary repair will be considered satisfactory at this time. A replacement of the drain cover would be necessary in the future if damage expands to the point of compromising anti-entrapment capabilities.
15. Risk Management InspectionJun 21, 2024

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
16. Demand InspectionJun 13, 2024

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The most recent bacteriological water sample indicated a presence of Pseudomonas aeruginosa.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
17. Risk Management InspectionJan 22, 2024

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
18. Demand InspectionJan 19, 2024

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (1000 CFU/100mL).*A previous consecutive bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
19. Demand InspectionJan 18, 2024

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (1000 CFU/100mL).*A previous consecutive bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 53ppm, retested at 40ppm.A standard dose of sodium bicarbonate was added to the pool during inspection, per pool operating procedures.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The measured flowrate of the whirlpool was 55GPM. Based on the volume of this whirlpool, a flowrate of at least 60GPM would be necessary to complete the turnover of the whirlpool's 900Gal volume within 15 minutes. Adjust the flow of the whirlpool circulation line to meet turnover requirements.
20. Demand InspectionJan 11, 2024

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The most recent bacteriological water sample indicated a presence of Pseudomonas aeruginosa.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The most recent bacteriological water sample indicated an exceedance in HPC (>57000 CFU/100mL).
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • One of the screws on one of the main drain covers of the whirlpool was missing. Replace missing screw per manufacturer instructions. A crack in the other main drain cover was noted at one of the corners.Confirm manufacturer instructions regarding damage and replace cover as needed.
21. Monitoring InspectionNov 30, 2023

    1 infraction

    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • One of the screws on one of the main drain covers of the whirlpool was missing. Replace missing screw per manufacturer instructions. A crack in the other main drain cover was noted at one of the corners.Confirm manufacturer instructions regarding damage and replace cover as needed.
22. Monitoring InspectionAug 21, 2023

    3 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured at 44ppm.Adjust alkalinity to maintain a concentration between 60-180ppm.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The combined chlorine in the whirlpool was measured at 2.89ppm, compared to a free available chlorine of 1.64ppm. A detectable odour of chlorine was present throughout the pool deck. Dilute pool with fresh water or treat with a dechlorinating compound to reduce combined chlorine to more suitable levels.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • One of the screws on one of the main drain covers of the whirlpool was missing. Replace missing screw per manufacturer instructions.