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Best Western Port O'Call - Lower Whirlpool

1935 McKnight Boulevard NE Calgary AB T2E 6V4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Port O'Call - Lower Whirlpool has been inspected 19 times by Alberta Health Services (Environmental Public Health) since April 9, 2024. The most recent inspection, on October 6, 2026, recorded 2 infractions.

None of the 19 inspections on record were free of infractions. In the past 12 months there were 6 inspections with 15 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 30 times across 19 separate inspections, most recently on October 6, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 8 times across 7 separate inspections, most recently on October 6, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 4 times across 2 separate inspections, most recently on April 16, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

19 inspections

  1. Risk Management Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  2. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • **WATER SAMPLES NOT TESTED**- The water sample collected on September 11, 2026, was not tested because there was no sample received with the requisition.- The water sample collected on September 11, 2026, was not tested because there was no sample received with the requisition.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  3. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on September 11, 2026, was not tested because there was no sample received with the requisition.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  4. Risk Management Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  5. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on August 28, 2026, was not tested because the date and time of collection was not provided.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  6. Demand Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.77 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  7. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  8. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on August 15, 2025, was unsuitable for testing due to excessive chlorine.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  9. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  10. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on August 8, 2025, was not tested as it was unsuitable for testing due to excessive chlorine.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  11. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  12. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on July 4, 2025, was unsatisfactory with an HPC of >57,000 CFU/mL. Another sample is to be submitted for reassessment.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  13. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  14. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on May 9, 2025, was not tested as the sample was received during the weekend/holiday without approval.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  15. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes. Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.**OUTSTANDING (2025-04-04). The flow meter was not functioning; flow rate not measured.
  16. Demand Inspection

    5 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The free available chlorine was measured to be 0.82 ppm. Ensure to maintain a free available chlorine concentration of at least 2.0 ppm for the whirlpool.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was measured to be 44 ppm. Ensure to adjust the water chemistry so that the total alkalinity is maintained at least 60 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes.REQUIREMENT: Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • The pool operator needed to correct a low pH which was accomplished by adding sodium bicarbonate. However, the pool operator did not conduct any testing prior to determine what quantities of pool chemical needed to be added. No test was conducted to verify the total alkalinity levels prior to adding chemicals.
    • 12. Are the general safety devices and physical conditions in this pool providing a safe environment (Critical)?
      • The maximum bather load (5 people) was exceed — 8 people were noted in the whirlpool. Please ensure to implement that maximum bather load of all the pool basin.
  17. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • **Ongoing Violation** The flow rate is below the minimum flow rate needed to achieve a turnover rate of less than 20 minutes.REQUIREMENT: Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • The pool operator needed to correct a low pH which was accomplished by adding sodium bicarbonate. However, the pool operator did not conduct any testing prior to determine what quantities of pool chemical needed to be added. No test was conducted to verify the total alkalinity levels prior to adding chemicals.
  18. Risk Management Inspection

    3 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate is below the minimum flow rate to achieve the turnover rate of less than 20 minutes.REQUIREMENT: Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The whirlpool had no posted rules to inform patrons of the requirements of pool safety and rules of use.REQUIREMENT: Post a sign of written rules based on Section 11 of the Pool Standards. Ensure that the rules are applicable to the whirlpool basin.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (common area report)
  19. Demand Inspection

    4 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on April 05, 2024, had total coliforms present in the sample.REQUIREMENT: Review the water chemistry and immediately treat the water. Review water sampling technique to ensure that the sample wasn't accidentally contaminated. Send in a resample once treatments are complete and water chemistry is balanced.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The flow rate is below the minimum flow rate to achieve the turnover rate of less than 20 minutes.REQUIREMENT: Increase the flow so it is between the minimum and maximum flow rate indicated in the opening comments.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The whirlpool had no posted rules to inform patrons of the requirements of pool safety and rules of use.REQUIREMENT: Post a sign of written rules based on Section 11 of the Pool Standards. Ensure that the rules are applicable to the whirlpool basin.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (common area report)

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