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Best Western Port O'Call - North Whirlpool

1935 McKnight Boulevard NE Calgary AB T2E 6V4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Port O'Call - North Whirlpool has been inspected 13 times by Alberta Health Services (Environmental Public Health) since November 7, 2023. The most recent inspection, on September 18, 2026, recorded 2 infractions.

None of the 13 inspections on record were free of infractions. In the past 12 months there were 3 inspections with 7 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 15 times across 12 separate inspections, most recently on September 18, 2026. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 12 times across 9 separate inspections, most recently on September 18, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded 2 times across 2 separate inspections, most recently on April 4, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded once on November 7, 2023. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

13 inspections

  1. Risk Management Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.70 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  2. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on September 11, 2026, was not sample because the sample was unsuitable for testing due to excessive chlorine.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.70 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  3. Demand Inspection

    2 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.70 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  4. Risk Management Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  5. Demand Inspection

    3 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on May 9, 2025, was not tested as the sample was received during the weekend/holiday without approval.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was initially measured at 62 ppm (in compliance). However, in an attempt to fix the pH of the whirlpool (from 6.52 to 7.15), the final measurement for the total alkalinity was 40 ppm. Please ensure that the total alkalinity is maintained between 60-180 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  6. Risk Management Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was initially measured at 62 ppm (in compliance). However, in an attempt to fix the pH of the whirlpool (from 6.52 to 7.15), the final measurement for the total alkalinity was 40 ppm. Please ensure that the total alkalinity is maintained between 60-180 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  7. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on April 25, 2025, was unsatisfactory with the presence of Pseudomonas aeruginosa. Please submit another water sample for bacteriological test.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was initially measured at 62 ppm (in compliance). However, in an attempt to fix the pH of the whirlpool (from 6.52 to 7.15), the final measurement for the total alkalinity was 40 ppm. Please ensure that the total alkalinity is maintained between 60-180 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  8. Risk Management Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured at 6.52. The pH was corrected during the inspection and was re-measured at 7.15.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity was initially measured at 62 ppm (in compliance). However, in an attempt to fix the pH of the whirlpool (from 6.52 to 7.15), the final measurement for the total alkalinity was 40 ppm. Please ensure that the total alkalinity is maintained between 60-180 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
  9. Risk Management Inspection

    3 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.50 ppm. Please ensure to maintain the FAC to at least 2.0 ppm.**OUTSTANDING (2025-04-04). The FAC was measured at 1.56 ppm (first) and 1.47 ppm (second).
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Records of chemical measurements over the past several days displayed wide fluctuations in free chlorine, pH, combined chlorine, and total alkalinity. The records also indicated that the whirlpool was being opened to the public despite the chemical test readings not meeting the required parameters with no corrective actions taken. This demonstrates an inability to maintain a balance with the whirlpool’s chemistry, and the staff not demonstrating adequate pool safety knowledge.
  10. Monitoring Inspection

    5 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 1.50 ppm. Please ensure to maintain the FAC to at least 2.0 ppm.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured at 6.5. Please ensure to maintain the pH at least 6.8 and not exceeding 7.6.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The Combined Chlorine was measured at 1.67 ppm. Please ensure to keep the combined chlorine concentration to as low as possible, ideally below 0.5 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading. Recalibrate the pH on automated feeder so the display is consistent with the manual tests.**OUTSTANDING (2025-03-12). The automated reading for the pH was noted as 7.2 vs the manual test result for pH being noted as 6.5. Recalibrate the probe of the automated controller so that the display is consistent with the manual test results.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Records of chemical measurements over the past several days displayed wide fluctuations in free chlorine, pH, combined chlorine, and total alkalinity. The records also indicated that the whirlpool was being opened to the public despite the chemical test readings not meeting the required parameters with no corrective actions taken. This demonstrates an inability to maintain a balance with the whirlpool’s chemistry, and the staff not demonstrating adequate pool safety knowledge.
  11. Demand Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading.REQUIREMENT: Recalibrate the pH on automated feeder so the display is consistent with the manual tests.
  12. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.90, but the automated feeder was displaying a reading of 7.3, a 0.4 difference in pH reading.REQUIREMENT: Recalibrate the pH on automated feeder so the display is consistent with the manual tests.
  13. Monitoring Inspection

    1 infraction

    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (as first noted on the common area report).

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