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Best Western Port O'Call - South Whirlpool

1935 McKnight Boulevard NE Calgary AB T2E 6V4 · Aquatic Facility

Official record from Alberta →

Inspection summary

Best Western Port O'Call - South Whirlpool has been inspected 18 times by Alberta Health Services (Environmental Public Health) since November 7, 2023. The most recent inspection, on September 18, 2026, recorded 1 infraction.

3 of 18 inspections on record found no infractions at all. In the past 12 months there were 7 inspections with 14 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality and Chemicals and toxic substances.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 15 times across 11 separate inspections, most recently on September 8, 2026. For example: Is the bacteriological quality of the water in this pool satisfactory (Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 12 times across 9 separate inspections, most recently on September 18, 2026. For example: Is the chemical quality of the water in this pool satisfactory (Critical)?

  • Food safety training and certificationLower risk

    Many jurisdictions require trained pool operators and certified lifeguards. These findings mean required training, certification or staffing records were missing at the time of inspection.

    Recorded 3 times across 3 separate inspections, most recently on August 12, 2024. For example: Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?

  • Permits, records and postingLower risk

    Operating permits, water-test logs, posted bather rules and emergency procedures. Daily test logs are how operators show the water was checked and treated between inspections.

    Recorded once on March 12, 2025. For example: Are proper testing, monitoring, and other records being properly maintained?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

18 inspections

  1. Risk Management Inspection

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  2. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • **UNSATISFACTORY WATER SAMPLE**- Pseudomonas aeruginosa was isolated in the water sample collected on August 28th, 2026. Treat and resample.- The water sample collected on September 4, 2026, was unsatisfactory with the presence of Pseudomonas aeruginosa.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected on August 28, 2026, had an elevated Heterotrophic Plate Count (HPC) of 190 CFU/mL.Treat and resample.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  3. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Pseudomonas aeruginosa was isolated in the water sample collected on August 28th, 2026. - Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected on August 28, 2026, had an elevated Heterotrophic Plate Count (HPC) of 190 CFU/mL.Treat and resample.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  4. Risk Management Inspection

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  5. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample collected on 1/05/2026, tested positive for Pseudomonas aeruginosa Treat and resample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on July 10, 2026, was rejected due to time of collection not indicated.Please resample.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  6. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample collected on 1/05/2026, tested positive for Pseudomonas aeruginosa Treat and resample.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  7. Demand Inspection

    1 infraction

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The Free Available Chlorine (FAC) was measured at 0.85 ppm.
  8. Risk Management Inspection

    0 infractions

  9. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on June 20, 2025, had Pseudomonas Isolated in the sample.**Please begin treatment for the whirlpool immediately. **Submit a re-sample after the treatment is completed and water chemistry is re-balance
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample collected on June 20, 2025, had a HPC count of 440 CFU/ml, which is higher than the required limit. **Please begin treatment for the whirlpool immediately. **Submit a re-sample after the treatment is completed and water chemistry is re-balanced
  10. Risk Management Inspection

    0 infractions

  11. Demand Inspection

    1 infraction

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • The water sample collected on May 9, 2025, was not tested as the sample was received during the weekend/holiday without approval.
  12. Risk Management Inspection

    0 infractions

  13. Risk Management Inspection

    4 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Free chlorine measure 1.70ppm
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Combined chlorine was measured at 1.71ppm
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • March 13, 2025- REPEAT VIOLATIONpH measured 6.85 but automated feeder measured 7.1. See below requirementpH was measured to be 6.85, but the automated feeder was displaying a reading of 7.3, a 0.5 difference in pH reading.REQUIREMENT: Recalibrate the pH on automated feeder so the display is consistent with the manual tests.
    • 16. Are proper testing, monitoring, and other records being properly maintained?
      • Records of chemical measurements over the past several days displayed wide fluctuations in free chlorine, pH, combined chlorine, and total alkalinity. The records also indicated that the whirlpool was being opened to the public despite the chemical test readings not meeting the required parameters with no corrective actions taken. This demonstrates an inability to maintain a balance with the whirlpool’s chemistry, and the staff not demonstrating adequate pool safety knowledge.
  14. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.85, but the automated feeder was displaying a reading of 7.3, a 0.5 difference in pH reading.REQUIREMENT: Recalibrate the pH on automated feeder so the display is consistent with the manual tests.
  15. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • pH was measured to be 6.85, but the automated feeder was displaying a reading of 7.3, a 0.5 difference in pH reading.REQUIREMENT: Recalibrate the pH on automated feeder so the display is consistent with the manual tests.
  16. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • The water sample collected on August 09, 2024, had Pseudomonas isolated in the sample.REQUIREMENT: Begin treatment for the whirlpool immediately. Submit a re-sample after you complete necessary treatments and the water chemistry is rebalanced.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (common area report)
  17. Risk Management Inspection

    1 infraction

    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (common area report)
  18. Monitoring Inspection

    5 infractions

    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • The pH was measured to be UR (< 6.4). Two reading from the inspector's test kit had an identical reading.REQUIREMENT: pH must be maintained between 6.8 and 7.6.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Last inspection, it was noted that: "The inspector's test kit could not read the CC. The operator's test kit indicated a reading of 3.27 ppm."This inspection, the inspector's test kit read 3.34 ppm.REQUIREMENT: Lower the combined chlorine to the lowest level possible. It is recommended to drain the whirlpool.
    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • The total alkalinity of the whirlpool was measured to be 50 ppm.REQUIREMENT: Maintain the total alkalinity between 60 - 180 ppm.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • The automated feeder readings for pH were not consistent with manual tests.REQUIREMENT: Recalibrate or repair the automated feeder system or it's probes and ensure display readings are consistent with manual testing results.
    • 17. Does the pool have adequate written policies, plans and posted rules and safety information to ensure that the pool is operating in a safe manner?
      • The Anti-Entrapment plans have not been properly completed.REQUIREMENT: Complete the anti-entrapment plans as soon as possible as required on the current work order (common area report)

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