Skip to content
Loading map…

Coronation Home

1009 Coronation Ave Kelowna BC V1Y 7A8 · Residential Care - Licensing

Official record from Interior Health →

Inspection summary

Coronation Home has been inspected 7 times by Interior Health Authority since June 24, 2016. The most recent inspection, on August 28, 2025, found no infractions.

2 of 7 inspections on record found no infractions at all. No inspections are on record from the past 12 months. All recorded findings relate to upkeep, equipment or paperwork rather than direct health risks.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people in care. Higher-risk findings are the ones that could directly make someone sick, and they matter more here because young children, older adults and people who are unwell are more vulnerable to infection.

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 5 times across 4 separate inspections, most recently on April 18, 2023. For example: 1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?

  • Equipment and utensilsLower risk

    Equipment has to be made of cleanable materials, kept in good repair and stored properly. These findings are mostly about upkeep, like a cracked surface or worn part. They are generally lower risk but show how well the place is maintained.

    Recorded once on June 24, 2016. For example: 1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 9 times across 5 separate inspections, most recently on April 30, 2024. For example: 1 - Are medications stored, handled, and administered appropriately?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Routine Inspection

    0 infractions

  2. Routine Inspection

    2 infractions

    • R9.1 - Are medications stored, handled, and administered appropriately?
      • Observation(s): During the inspection, it was noted that one person in care has a plan to self-administer medication. The plan for self-administration is included in the care plan and approved by the person in care's medical practitioner; however, this plan is not approved by the medication safety and advisory committee. During the inspection, the Licensing Officer was advised by the facility manager that the person in care who has a plan in place for self-administration of medication, purchases and administers medication not prescribed or ordered by the medical practitioner. It should be noted that there is a plan in place to monitor the administration and that the use of the medication is addressed in the care plan.
      • R9.1E - Administer only medications prescribed or ordered by the medical or nurse practitioner; 70 ( 1 )
      • R9.1G - Permit self-administration of medication when a plan is approved by the medication safety and advisory committee and medical or nurse practitioner, and is included in the person's care plan; 70( 4 )(a)(b)
    • R10.2 - Do care and supervision practices ensure health, safety and dignity of persons in care?
      • Observation(s): During the inspection, the Licensing Officer reviewed care plans of three persons in care. One care plan indicated that the person in care was at risk for leaving the facility without notifying an employee. The Licensee has systems in place to help mitigate this risk; however, it was noted by the facility manager that this person in care may not be capable of identifying themselves and is not fitted with a bracelet or other means that cannot be easily removed.
      • R10.2M - Ensure that persons in care who may leave the facility without notifying an employee and may not be capable of identify themselves be fitted with a bracelet or other means that cannot be easily removed, indicating the person's name, facility, and emergency contact information; 56( 3 )(a)(b) (Show More)
  3. Routine Inspection

    4 infractions

    • R4.3 - Is documentation concerning restraints adequate?
      • Observation(s): The Licensee does not have a system in place to ensure that a record of restraint monitoring is completed. During the inspection, it was observed that a person in care uses a seatbelt on her wheelchair but is unable to remove it independently. An immediate compliance plan was requested at the time of the inspection.
      • R4.3D - Keep a record of the duration of the restraint and the monitoring of the person in care during the restraint in the persons care plan; 84(d)
    • RB1.5 - Are persons in care informed on how to express concerns or make complaints to the medical health officer or to the Patient Care Quality Office prior to admission?
      • Observation(s): See R2.1
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The Licensee's system to ensure that licensing's contact information is provided prior to admission was found to be ineffective. During the inspection it was observed that the admission package does not include the information on how to contact Licensing. The Licensee does not have a system in place to ensure that Medication safety and advisory committee (MSAC) meeting minutes are reviewed. During the inspection it was noted that MSAC meetings are occurring, however, the meeting minutes are not being received or retained by the facility to be reviewed. The Licensee's system to ensure that all staff are orientated to the Residential Care Regulation (RCR) and the Community Care and Assisted Living Act (CCALA) was observed to be inefficient. During the inspection, it was observed that employees and managers are being orientated to the Act but not to the Regulation.
      • R2.1C - Prior to admission, advise how the person, their parent or representative may express concerns or make complaints to licensing; 48( 1 )(c)(i)
      • R2.1N - Establish and review policies and procedures on safe and effective storage, handling and administration of medications; 68( 3 )(b)(i)
      • R2.1T - Ensure there are written policies and procedures for orientation of new managers and employees, including all policies and procedures of the facility, the regulations and the Act; 85( 2 )(b)
    • R5.1 - Does the facility provide food services which meet nutritional needs and preferences for persons in care?
      • Observation(s): The Licensee does not have a system in place to ensure that the menu includes 2 snacks each day. During the inspection, it was observed that snacks are available to persons in care throughout the day, however, the developed menu does not reflect this.
      • R5.1D - Provide for each day, at least 2 nutritious snacks with at least 2 food groups described in Canada's Food Guide; 62( 2 )(b)
  4. Routine Inspection

    3 infractions

    • R4.3 - Is documentation concerning restraints adequate?
      • Observation(s): During a review of care records it was observed that an, "emergency restraint" was noted for a person in care. However the type of restraint or nature of how movement may be restricted during the restraint was limited in details in order to sufficiently guide staff.
      • R4.3A - Record the type or nature of the restraint used in the person's care plan; 84(a)
    • R2.1 - Are written policies and procedures in place to guide employees in all matters relating to the care and supervision of persons in care?
      • Observation(s): The system to ensure policies and procedures are updated appears to be ineffective. Licensing observed Licensee guidelines that are in place for behaviour management that refer to outdated legislation and indicate activity that in fact falls outside of the scope of a Licensing Officer. In addition guidelines state that every program must have in place specific procedures for individuals who may require a restraint. Licensing observed that the facility did not have clear procedures for restraint use. Facility staff have access to Residential Care Regulation (RCR) and the Community Care and Assisted Living Act (the Act), however evidence of the policy and procedure for orientating new managers and employees specifically to RCR the Act is unclear.
      • R2.1P - Provide written policies and procedures for the purposes of guiding employees in all matters related to care and supervision of persons in care; 85( 1 )(a)
      • R2.1T - Ensure there are written policies and procedures for orientation of new managers and employees, including all policies and procedures of the facility, the regulations and the Act; 85( 2 )(b)
    • R10.3 - Do care plans include the required elements and are they developed with the participation of the person in care, parent or representative?
      • Observation(s): The system for reviewing care plans to ensure proper implementation appears to be ineffective. Licensing identified that an oral care plan was not being followed as stated and a behaviour care plan was not kept up to date.
      • R10.3J - Each care plan must be monitored on a regular basis to ensure proper implementation; 81( 4 )(a)
  5. Routine Inspection

    0 infractions

  6. Monitoring

    2 infractions

    • R2.2 - Are written policies and procedures in place to guide staff in fall prevention?
      • Observation(s): August 03, 2017 - The facility does not have a system in place to ensure compliance with obtaining written consent from person in care's representative for restraints used.
      • R2.2B - Reassess the need for restraint that continues for more than 24 hours and obtain agreement in writing and comply with conditions set out in section 73( 2 ); 75( 2 )(a)(i)(ii)(b)
    • R4.3 - Is documentation concerning restraints adequate?
      • Observation(s): August 03, 2017 - The facility does not have a system in place to ensure the result of restraint reassessments is documented. LO discussed this with an employee and the facility manager. The date of the reassessment is documented, however the outcome of the reassessment is not documented.
      • R4.3E - Keep a record of the result of any reassessment for the use of the restraint in the persons care plan; 84(e)
  7. Monitoring

    4 infractions

    • 6.2 Have all persons admitted to the facility complied with the Province’s immunization and tuberculosis control programs?
      • Observation(s): June 24, 2016 - The facility does not have a process in place to keep clear documentation of the persons in care's annual influenza vaccine. LO reviewed persons in care's charts and located an immunization history for the persons in care. It was documented that yearly influenza vaccines were consented to however LO could not locate the date and time the vaccine was administered each year.
      • Keep clear and up to date records of the immunization status of each person in care; Director of Licensing Standards of Practice: Immunization of Adult Persons in Residential Care
    • 7.2 Is the environment maintained to prevent falls?
      • Observation(s): June 24, 2016 - The Licensee's process for ensuring furniture used by persons in care is is maintained in a clean condition is ineffective. LO observed the couch in 1009 to have several areas that appeared to have spilled and/or dried food on it.
      • Furniture and equipment for use by persons in care must be maintained in a safe and clean condition; 21(d)
    • 4.1 Are person in care records current, complete and kept confidential?
      • Observation(s): June 24, 2016 - The facility does not currently have a process in place for recording and retaining the admission date, height, and weight in their charts of persons in care when they are admitted to the facility. Persons in care's charts were audited and LO was unable to locate the admission date, height, and weight for the persons in care at time of admission.
      • Record the height and weight of each person in care on admission; 49 ( 2 )
      • Keep for each person a record showing the date of admission to the facility; 78( 1 )(b)
    • 7.1 Are the physical facility, equipment and furnishings maintained, sanitary, accessible and appropriate for persons in care?
      • Observation(s): June 24, 2016 - The Licensee's process that is in place for ensuring common areas are kept in a clean condition is ineffective. LO observed a brown stain on the wall of the sky light. The manager was unsure of how long it had been there and there was no plan in place at time of inspection for having the stain cleaned or painted over. The process that is in place for cleaning of windows, and window sills is ineffective. LO observed mold growing on the moist window sill in living room of 1009. The back yard does not contain a covered area to provide shelter from sun and inclement weather.
      • Maintain all rooms and common areas in a safe and clean condition; 22( 1 )(c)
      • Provide outside activity areas that have comfortable seating including a reasonable amount of shelter from sun and inclement weather; 36 ( 1 ) (c)

Nearby inspected facilities

Own this business? Add a badge to your website