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Northwood Retirement Resort

1277 Gordon Dr Kelowna BC V1Y 3R5 · Restaurant - Food Service

Official record from Interior Health →

Inspection summary

Northwood Retirement Resort has been inspected 4 times by Interior Health Authority since January 24, 2022. The most recent inspection, on August 18, 2026, recorded 1 infraction.

None of the 4 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing and Protecting food from contamination.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 2 times across 2 separate inspections, most recently on December 7, 2023. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded once on December 7, 2023. For example: 7 Are foods protected from contamination?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 5 times across 3 separate inspections, most recently on February 19, 2025. For example: 3 Are written food handling procedures (Food Safety Plan) current and available on site?

  • Other findingsLower risk

    Findings that do not fit the categories above, such as follow-ups that confirm an earlier violation was corrected, or requirements specific to this type of facility.

    Recorded 2 times across 2 separate inspections, most recently on August 18, 2026. For example: 1 Does the facility have proper monitoring supplies?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

4 inspections

  1. Monitoring

    1 infraction

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Please provide test strips for quaternary ammonia onsite for daily use in testing sanitizer concentrations.
  2. Monitoring

    2 infractions

    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Although there are examples of food safety plan documents in the kitchen, please maintain a copy of the corporate food safety plan for Regency Resorts and ensure that the temperature standard for whole poultry is identified as discussed.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Please maintain a copy of the Northwood Retirement Residence sanitation plan onsite for staff to reference. Also as discussed, please include sanitizer buckets at work stations for ease of access and for storage of cleaning cloths in continuous use.
  3. Monitoring

    4 infractions

    • F1.7 Are foods protected from contamination?
      • Observation(s): Observed raw animal proteins stored above &/or in too close proximity to ready to eat food inside the walk-in refrigerator. Please ensure that raw animal proteins are stored below (ie. bottom shelves) and adequately separated from ready to eat food when in storage and that a defined prep space/counter area is identified in the Northwood kitchen where food containers/ingredients that may be contaminated are not stored directly below.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Quaternary ammonia sanitizer solution measured from a sanitizer bucket showed 0ppm Quats. Once refilled from the wall mounted dispenser, 200ppm was restored. Please ensure that sanitizer buckets are changed at a frequency that maintains 200ppm quats solutions, tested daily with test strips and that an adequate volume of solution is filled within each sanitizer bucket to assist with better maintenance of sanitizer concentrations once a cleaning cloth is used. Note that microfiber cloths are recommended for quaternary ammonia sanitizer, however, if cotton cloths are used, please ensure use of only one smaller cloth per bucket.
    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan was not available for review at the time of inspection; please note that this has been out of compliance since the time of last inspection. Please email a copy of the Northwood Retirement Resort Food Safety Plan to Interior Health and maintain a copy onsite for staff to reference.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): A Sanitation Plan for the Northwood Retirement residence was not available for review at the time of inspection; please note that this has been out of compliance since the time of last inspection. Please email a copy of the Northwood Retirement Resort Sanitation Plan to Interior Health and maintain a copy onsite for staff to reference.
  4. Monitoring

    3 infractions

    • F2.1 Does the facility have proper monitoring supplies?
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Although a high level of sanitation was observed in the kitchen, the only spray bottle was found to be not working and a green bucket on the back counter was observed with no measurable sanitizer. It was also noted that the sanitizer dispenser at the 2-compartment sink in the dishwashing area was not working to dispense Ostro San. Cleaning cloths in continuous use were observed on counters and not within sanitizer solutions per industry standards.
    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan document could not be located at the time of inspection.

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