Dairy Queen Grill & Chill 27418
510 - 7 Mahogany Plaza SE Calgary AB T3M 2P8 · Food - General
Inspection summary
Dairy Queen Grill & Chill 27418 has been inspected 7 times by Alberta Health Services (Environmental Public Health) since October 20, 2023. The most recent inspection, on October 14, 2025, recorded 2 infractions.
None of the 7 inspections on record were free of infractions. No inspections are on record from the past 12 months. The higher-risk findings here relate to: Pests, Cleaning and sanitizing and Food temperature control.
Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.
What these findings mean
Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.
PestsHigher risk
Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.
Recorded 7 times across 7 separate inspections, most recently on October 14, 2025. For example:
Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
Cleaning and sanitizingHigher risk
Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.
Recorded once on October 14, 2025. For example:
Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
Food temperature controlHigher risk
Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.
Recorded once on October 20, 2023. For example:
Are food temperatures during storage and processing being controlled to maximize food safety?
Food safety training and certificationLower risk
Most jurisdictions require a certified food handler or manager on site, and some require allergen or food-worker training. These findings mean the paperwork or the trained person was missing at the time. They do not by themselves mean food was handled unsafely.
Recorded 8 times across 4 separate inspections, most recently on July 18, 2025. For example:
Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
Building, plumbing and upkeepLower risk
Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.
Recorded 4 times across 4 separate inspections, most recently on July 18, 2025. For example:
Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
About this data
These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.
7 inspections
- Monitoring Inspection
2 infractions
- 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
- The quaternary ammonium sanitizer in the sanitizer bucket was tested and measured at 0 ppm. The sanitizer dispensed from the dispenser was also tested and measured below 200 ppm. The test strip showed only a faint discoloration, indicating insufficient sanitizer concentration.Corrective Actions Taken:There was no bleach available onsite at the time of inspection. Staff were instructed to purchase non-scented bleach to use as a temporary sanitizing solution until the sanitizer dispenser can be repaired. While onsite, the Public Health Inspector provided guidance on how to properly prepare a bleach sanitizing solution. Staff were also asked to send a photo of the bleach product once it has been purchased to confirm compliance.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 04. Does the operator use approved methods for cleaning and sanitizing equipment, utensils, and surfaces?
- Risk Management Inspection
1 infraction
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Demand Inspection
4 infractions
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Staff phones were used on the food prep counter in the cake decorating room.- Discuss with staff about phone use in food prep areas and have a place for staff to store their phones. - Ensure if staff have touched their phones, they return to work by first washing their hands.
- 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
- Paper towel dispenser in cake decorating room was empty and paper towel roll was used without a dispenser on the counter.- Restock the paper towel dispenser to contamination to the whole roll of paper towel.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
- 3-compartment sink faucet is leaking.- Repair the faucet. Staff at time of inspection stated they are aware and have issued a work ticket to have this repaired and looked at.
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Demand Inspection
4 infractions
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Staff phones were used on the food prep counter in the cake decorating room.- Discuss with staff about phone use in food prep areas and have a place for staff to store their phones. - Ensure if staff have touched their phones, they return to work by first washing their hands.
- 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
- Paper towel dispenser in cake decorating room was empty and paper towel roll was used without a dispenser on the counter.- Restock the paper towel dispenser to contamination to the whole roll of paper towel.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
- 3-compartment sink faucet is leaking.- Repair the faucet. Staff at time of inspection stated they are aware and have issued a work ticket to have this repaired and looked at.
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Demand Inspection
4 infractions
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Staff phones were used on the food prep counter in the cake decorating room.- Discuss with staff about phone use in food prep areas and have a place for staff to store their phones. - Ensure if staff have touched their phones, they return to work by first washing their hands.
- 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
- Paper towel dispenser in cake decorating room was empty and paper towel roll was used without a dispenser on the counter.- Restock the paper towel dispenser to contamination to the whole roll of paper towel.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
- 3-compartment sink faucet is leaking.- Repair the faucet. Staff at time of inspection stated they are aware and have issued a work ticket to have this repaired and looked at.
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Monitoring Inspection
4 infractions
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Staff phones were used on the food prep counter in the cake decorating room.- Discuss with staff about phone use in food prep areas and have a place for staff to store their phones. - Ensure if staff have touched their phones, they return to work by first washing their hands.
- 13. Are properly operating hand washing sink(s) accessible to food handlers, located in suitable areas, and stocked with appropriate hand washing supplies?
- Paper towel dispenser in cake decorating room was empty and paper towel roll was used without a dispenser on the counter.- Restock the paper towel dispenser to contamination to the whole roll of paper towel.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Update July 9, 2024:- Still no pest reports onsite to review. Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 21. Is the facility properly constructed and maintained in a state of good repair to allow for the safe and sanitary handling of food?
- 3-compartment sink faucet is leaking.- Repair the faucet. Staff at time of inspection stated they are aware and have issued a work ticket to have this repaired and looked at.
- 08. Do food handlers ensure that food is protected from contamination (unless noted elsewhere)(Non-Critical)?
- Demand Inspection
2 infractions
- 10. Are food temperatures during storage and processing being controlled to maximize food safety?
- Internal temperature of beef burger patties cooked in the broiler was between 65C-67C.Requirement: Ensure that beef burger patties are cooked to minimum 71 C.Cooking time was increased from 3:30 minutes to 3:45 minutes during inspection and internal cooking temperature of higher than 71 C was achieved.
- 16. Is the facility free of unapproved animals, vermin and/or insects (unless noted elsewhere), and maintained to prevent the entry or harbourage of pests?
- Pest control is monitored by facility operators. No pest records available. - Self checklist will be sent to manager. Please ensure monitoring/checklist is completed at least once a month and kept onsite for recordkeeping.Oct 20 visit: no pest control records were maintained.
- 10. Are food temperatures during storage and processing being controlled to maximize food safety?
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