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Douglas Fir Resort - Waterslide Outdoor Whirlpool

525 Tunnel Mountain Road Banff AB T1L 1B2 · Aquatic Facility

Official record from Alberta →

Inspection summary

Douglas Fir Resort - Waterslide Outdoor Whirlpool has been inspected 9 times by Alberta Health Services (Environmental Public Health) since October 24, 2023. The most recent inspection, on December 22, 2025, recorded 2 infractions.

None of the 9 inspections on record were free of infractions. In the past 12 months there was 1 inspection with 2 infractions recorded. The higher-risk findings here relate to: Pool and spa water quality, Chemicals and toxic substances and Food temperature control.

The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their findings differently, so we group them by what they mean for the people using the facility. Higher-risk findings are the ones that could directly cause illness or injury, such as water that is not properly treated.

  • Pool and spa water qualityHigher risk

    For pools, spas and splash pads, inspectors test disinfectant levels, pH and water clarity, and check safety equipment. Water that is not properly treated can spread skin, ear and stomach infections.

    Recorded 16 times across 9 separate inspections, most recently on December 22, 2025. For example: Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?

  • Chemicals and toxic substancesHigher risk

    Pool chemicals such as chlorine and acid must be labelled, stored apart from each other and handled safely. Mixing them by mistake can release toxic gas, so storage and handling problems are treated seriously.

    Recorded 2 times across 2 separate inspections, most recently on November 6, 2023. For example: Is the chemical quality of the water in this pool satisfactory (Non-Critical)?

  • Food temperature controlHigher risk

    Inspectors check that anything that has to be kept at a set temperature, such as chilled or hot food, or equipment like sterilizers, stays in its safe range and that accurate thermometers are on hand. With food, temperature problems are one of the most common causes of food poisoning.

    Recorded once on December 22, 2025. For example: Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?

About this data

These results come from Alberta Health Services (Environmental Public Health), which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

9 inspections

  1. Monitoring Inspection

    2 infractions

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • *Repeat Violation*Accurate flow was not able to be assessed; flow meters were broken; floats appeared to be stuck.- Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
    • 14. Is the pool maintained in a clean and sanitary condition, good repair and are temperatures being properly regulated?
      • One of the lights was out of its socket. - Please repair the light, ensure the basin is maintained in good condition.
  2. Demand Inspection

    3 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday August 18th, 2025, had Total Coliforms present.- Operators were informed to treat and re-sample.
    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday August 18th, 2025, had an HPC of 57,000 CFU/ml. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • *Repeat Violation*Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  3. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Monday August 18th, 2025, had Total Coliforms present.- Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • *Repeat Violation*Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  4. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • *Repeat Violation*Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  5. Demand Inspection

    2 infractions

    • 02. Is the bacteriological quality of the water in this pool satisfactory (Critical)?
      • Water sample from Thursday October 3rd, 2024, has Pseudomonas isolated. - Operators were instructed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  6. Demand Inspection

    2 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Water sample from Monday June 10th, 2024, had an HPC of 150 cfu/ml. - Operators were informed to treat and re-sample.
    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  7. Monitoring Inspection

    1 infraction

    • 07. Are the filtration, circulation and disinfection systems used to maintain water quality working properly (Non-Critical)?
      • Flow was not able to be assessed; flow meters were broken (floats stuck). - Repair or replace the flow meters, ensure the system is meeting turnover and filtration requirements.
  8. Monitoring Inspection

    2 infractions

    • 05. Is the chemical quality of the water in this pool satisfactory (Non-Critical)?
      • Total Alkalinity was high (over 200ppm). - Ensure alkalinity is maintained between 60-180ppm range.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Water leak noted from heat exchange loop. - Repair leak.
  9. Demand Inspection

    4 infractions

    • 03. Is the bacteriological quality of the water in this pool satisfactory (Non-Critical)?
      • Sample not processed (October 10, 2023). No access number on the bottle. Can submit a re-sample on Thursday.
    • 04. Is the chemical quality of the water in this pool satisfactory (Critical)?
      • Chlorine was high at time of inspection (possibly due to sodium bicarbonate addition). Ensure controller is able to respond to chemical balance and measure all parameters prior to letting the public into the pool. You may need to add sodium bicarbonate in smaller amounts through-out the day or temporarily turn off controllers when there is a chemical addition.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • 1. Significant amount of sand was noted in the pool basin following backwash (ensure sand is not as a result of broken laterals). If only noted following backwash it is likely due to water pressure for backwash.2. A couple of flow meters had sand grains in the meter column (including cumulative flow) and significant scale on the top. Ensure these are cleaned so an accurate flow measurement can be read.
    • 10. Are general nuisance conditions, other than those noted in other violations, being prevented at this pool (Non-Critical)?
      • Water leak noted from heat exchange loop. Repair leak.

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