Skip to content
Loading map…

Family Thai Restaurant

414 Cranbrook St N Cranbrook BC V1C 3R6 · Restaurant - Food Service

Details

Google rating
4.6 / 5 (8)

Opening hours

  • Friday11:30 AM–7 PM
  • MondayClosed
  • Saturday4–7 PM
  • SundayClosed
  • Thursday11:30 AM–7 PM
  • Tuesday11:30 AM–7 PM
  • Wednesday11:30 AM–7 PM

Contact details, hours and reviews from Google Maps

Inspection summary

Family Thai Restaurant has been inspected 7 times by Interior Health Authority since November 14, 2017. The most recent inspection, on May 1, 2026, recorded 1 infraction.

1 of 7 inspections on record found no infractions at all. In the past 12 months there was 1 inspection with 1 infraction recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Food temperature control and Handwashing and staff hygiene.

Recent inspections have recorded fewer infractions than earlier ones, so the record is improving.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 3 times across 3 separate inspections, most recently on May 1, 2026. For example: 3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 3 times across 3 separate inspections, most recently on August 16, 2023. For example: 3 Are proper cooling and reheating procedures followed?

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded 2 times across 2 separate inspections, most recently on August 16, 2022. For example: 7 Are there handwashing stations available and properly supplied?

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 2 times across 2 separate inspections, most recently on November 26, 2019. For example: 5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?

  • Permits, records and postingLower risk

    Operating permits, required signage, written procedures and logs. These findings are administrative: the documentation was missing or out of date at the time of inspection.

    Recorded 2 times on December 12, 2018. For example: 3 Are written food handling procedures (Food Safety Plan) current and available on site?

About this data

These results come from Interior Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

7 inspections

  1. Monitoring

    1 infraction

    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Chlorine sanitizer in bucket was tested to be at 0ppm.
      • F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
  2. Monitoring

    0 infractions

  3. Monitoring

    3 infractions

    • F1.3 Are proper cooling and reheating procedures followed?
      • Observation(s): Observation: Multiple containers of recently cooked soups were found placed inside of a cooling unit which stored other potentially hazardous foods. Soup temperatures ranged from 56-60+°C. Temperature inside cooler was raised above 4°C. Corrected During Inspection: Hot soups were taken out of the cooling unit to cool properly using an ice bath method. Two soups were observed being cooled from 60°C to room temperature within a short period before being placed back inside cooling units. Operator confirmed that remaining soups would also be cooled using an ice bath method in a timely manner. Notes: -Placing hot (e.g. recently cooked) items in the fridge is not an appropriate cooling method. Placing hot items in the fridge can cause surrounding foods in the fridge to become warmer and enter the "danger zone" (4-60°C), where pathogens can grow more easily -Cooling logs will be provided -In the future ensure more ice is available for a more efficient ice bath
      • F1.3A Potentially hazardous food must be cooled from 60 °C (140 °F) to 20 °C (68 °F) within two hours and from 20 °C (68 °F) to 4 °C (40 °F) within four hours.
      • F1.3B Potentially hazardous food must be cooled using appropriate equipment and/or approved methods.
    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Observation: Probe thermometer could not be located during the inspection. Corrective Action: Ensure a probe thermometer is available on site to measure the internal temperature of potentially hazardous foods. Observation: Chlorine test strips could not be located on site during the inspection. Corrective Action: Ensure that chlorine test strips are available on site to measure the concentration of sanitizers in use.
      • F2.1A Sanitizer test strips must be available for each chemical sanitizer used at the premises.
      • F2.1B A thermometer accurate within 1 °C must be available to monitor processes.
    • F3.5 Are the FOODSAFE training requirements being met?
      • Observation(s): Observation: FOODSAFE training certificate for staff on site has expired. No other valid FOODSAFE training certificates for staff on site could be provided during the inspection. Corrective Action: Ensure that the operator and in the absence of the operator at least one employee on site has valid FOODSAFE or equivalent training.
      • F3.6A Operator must have valid FOODSAFE certificate or equivalent training.
      • F3.6B In the absence of the operator, at least one employee present in the establishment must have valid FOODSAFE certificate or equivalent training.
  4. Monitoring

    1 infraction

    • F2.7 Are there handwashing stations available and properly supplied?
      • Observation(s): Operator changed the handwashing station to a sink solely for drinking water. No hot water was available at this sink. The sink needs to be changed back into a handwashing station and hot water must be available.
      • F2.7A Handwashing station must be supplied with hot and cold running water.
  5. Monitoring

    3 infractions

    • F2.1 Does the facility have proper monitoring supplies?
      • Observation(s): Thermometer missing in two fridges holding potentially hazardous foods. Thermometer is required to monitor that fridge temperatures are below 4 degrees C to ensure prevention of pathogen growth.
      • F2.1B A thermometer accurate within 1 °C must be available to monitor processes.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): Hydrogen peroxide used as a sanitizer for food contact surfaces. If this is continued to be used, please ensure test strips are available to ensure it is at the correct concentration for effective sanitizing.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): Cloth buckets containing sanitizing solution were measured at 0 ppm. Chlorine sanitizer concentrations should be a minimum 50ppm, recommended 100-200 ppm. Effective sanitization procedures destroy organisms of public health importance that may be present on food contact surfaces.
      • F2.5C Wiping cloths must be maintained and stored in a sanitary manner.
  6. Monitoring

    6 infractions

    • F1.2 Are proper temperature controls maintained to ensure safe storage and display of foods?
      • Observation(s): Bean sprouts in small container measured at 11 degrees C.
      • F1.2B Potentially hazardous foods must be stored or displayed at a temperature of 4 °C (40 °F) or colder.
    • F2.3 Are food contact surfaces, utensils and equipment washed and sanitized in a manner that removes/prevents contamination?
      • Observation(s): No sanitizer available.
      • F2.3D Sanitizer solution must be available and kept at the correct levels for adequate sanitizing action.
    • F2.5 Are the premises and equipment properly maintained and operated in a sanitary manner (i.e. ongoing maintenance)?
      • Observation(s): 1. Light fixtures in the kitchen do not have protective coverings. 2. Employee personal cell phone seen sitting on the food prep table. 3. Shelf near heating lamps and near the one compartment sink is raw wood.
      • F2.5E Equipment or materials not required for food related operations must be removed from the premises.
      • F2.5J Artificial lighting must have shatterproof covers or shatterproof bulbs.
    • F2.7 Are there handwashing stations available and properly supplied?
      • Observation(s): Water jug observed to be sitting inside the handwash sink.
      • F2.7E Handwashing stations must remain accessible at all times.
    • F3.3 Are written food handling procedures (Food Safety Plan) current and available on site?
      • Observation(s): Food safety plan not available at the time of inspection.
      • F3.3A Operator must have written food handling procedures that includes all potentially hazardous foods on site.
      • F3.3B Operator must maintain written food handling procedures that includes all potentially hazardous foods.
    • F3.4 Are written sanitation procedures (Sanitation Plan) current and available on site?
      • Observation(s): Sanitation plan not available at the time of inspection.
      • F3.4A Written sanitation procedures must include cleaning and sanitizing requirements for the establishment and all equipment and utensils.
      • F3.4B Written sanitation procedures must include a list of all cleaning and sanitizing agents, including their concentration and uses.
      • F3.4C Written sanitation procedures must include a list of all pesticides used in the establishment, including uses and storage requirements.
  7. Monitoring

    1 infraction

    • F1.4 - Are proper refrigeration, freezing and thawing procedures followed?

Nearby inspected facilities

Reviews

Reviews provided by Google Maps
  • KShelton

    They were under staffed. It took a long time to order. My husband’s tom yum chicken was too spicy for 3 stars. My beef salad is the right spice 3 stars but too sweet for my taste. My son loves his chicken curry. Just the right spice.

  • Heather Smith

    Wonderful food. Small quaint restaurant. Arrived about 20 minutes before closing and staff said no problem.

  • Clovor

    What a lovely dining experience! The food is absolutely delicious and the service is wonderful. The atmosphere is calm and inviting, definitely recommend! Side note, the rice we got was served in heart shaped dishes. Which I loved!

  • G A

    This restaurant is a hidden gem for Thai food lovers. It was very easy to locate, clean, and the food was unexpectedly scrumptious. We ordered red chicken curry, Pad Thai, and the longan sticky rice for dessert. Everything was piping hot and the flavor was authentic with all the right Thai ingredients. We were very happy with how authentic the food tasted, totally exceeded our expectation. However, the price was a little high, around $20 for each dish and the dessert $15. Nonetheless It's so well worth every penny and the craving. There are many far worse Thai restaurants in many small cities and towns across Canada, and sadly some are run by Burmese, Vietnamese, Chinese, and Cambodian, and the taste is very off with all the wrong ingredients. If you happen to drive by Cranbrook heading to either Alberta or BC, give it a try and proof me wrong. The owners (a couple from Northern Thailand Chiang Mai) were very friendly, welcoming, and humble. Both my husband and I were on a road trip across Canada twice to Toronto visiting our son's family, and always a huge fan of Thai food. We look forward to returning on our next journey across Canada.

  • Manav Basyal

    A small and cozy gem with fantastic food. The service is pleasant; they are attentive to feedback and ensure your water glass is never empty. Personally, I adore their soup. Their traditional Pad Thai is exceptionally delicious. I'm definitely looking forward to returning.

  • KShelton

    They were under staffed. It took a long time to order. My husband’s tom yum chicken was too spicy for 3 stars. My beef salad is the right spice 3 stars but too sweet for my taste. My son loves his chicken curry. Just the right spice.

  • Heather Smith

    Wonderful food. Small quaint restaurant. Arrived about 20 minutes before closing and staff said no problem.

  • Clovor

    What a lovely dining experience! The food is absolutely delicious and the service is wonderful. The atmosphere is calm and inviting, definitely recommend! Side note, the rice we got was served in heart shaped dishes. Which I loved!

Own this business? Add a badge to your website