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Hellcrust Pizza (New Westminster)

800 12th St, New Westminster · Restaurant

Official record from Fraser Health →

Inspection summary

Hellcrust Pizza (New Westminster) has been inspected 16 times by Fraser Health Authority since October 3, 2022. The most recent inspection, on June 9, 2026, found no infractions.

8 of 16 inspections on record found no infractions at all. In the past 12 months there were 4 inspections with 3 infractions recorded. The higher-risk findings here relate to: Cleaning and sanitizing, Pests and Handwashing and staff hygiene.

The last 2 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 6 times across 5 separate inspections, most recently on May 21, 2026. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded once on May 21, 2026. For example: 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]

  • Handwashing and staff hygieneHigher risk

    Hands are the main way germs like norovirus move from people to food. Inspectors look for stocked, accessible handwashing sinks, staff washing hands when required, hair restraints, and sick employees being kept away from food. Gaps here can spread illness quickly.

    Recorded once on October 5, 2023. For example: 401 - Adequate handwashing stations not available for employees [s. 21(4)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded 4 times across 4 separate inspections, most recently on May 19, 2026. For example: 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

16 inspections

  1. Follow-Up Inspection

    0 infractions

  2. Follow-Up Inspection

    0 infractions

  3. Follow-Up Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: There's not hot running water available at the taps. Equipment cannot be properly washed and sanitized.
      • Corrective Action(s): Get the issue addressed
      • Violation Score: 25
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation: There's no hot water at the facility.
      • Corrective Action(s): Get the issue addressed. You must have hot and cold running water in order to operate.
      • Violation Score: 25
    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Only holes identified in the report have been sealed when the Order clearly mentioned that the pest technician needed to identify all potential entry points and seal them. Other holes were noted in the dry storage room as identified. Rodent dropping noted under the pop storage shelf beside the walk-in cooler. The flooring here is unfinished as well so staff can't clean and sanitize the area effectively. The door in front of the electrical panel that leads up to the ceiling has come off and is a potential entry point for rodents.
      • Corrective Action(s): As mentioned in the Order, seal all potential entry points. Clean and refinish the flooring under the pop storage shelf.
      • Violation Score: 15
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: TV box, old pizza paddles/frames, etc are still being stored onsite.
      • Corrective Action(s): Remove these from the premises.
      • Violation Score: 3
  4. Routine Inspection

    1 infraction

    • 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]
      • Observation: 1. Observed mop sink tap leaking
      • the operator had turned the
      • water supply off to this tap which may be responsible
      • for the strong sewage gas odour by the back
      • area.
      • 2. The fon in the walk-in coller was observed leaking.
      • Corrective Action(s): Operator to fix the mop
      • sink top and walk - in cooler
      • fan and ensure they are not leaking
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: 1. One dead rodent observed on the trap
      • by 3-compartment sink. Noted several rat
      • traps placed throughout the premises.
      • 2. rat droppings observed in several areas throughout
      • the premises (pictures taken):
      • - in the dry storage room by the back door.
      • - behind the big chest freezer.
      • - under the prep table by big chest freezer
      • - under the pop rack.
      • Corrective Action(s): Operator to remove the rodent
      • from premises and clean and sanitize
      • the above noted areas with 100 ppm bleach
      • solution (1/2 tsp bleach + 1 L water)
      • Violation Score: 15
      • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: Observed several holes/gaps noted
      • within the premises eg- wall under
      • the mop sink.
      • - bathroom wall/ ceiling
      • - floor by storage room entrance.
      • - ceiling above the big chest freezer.
      • Corrective Action(s): Gaps/ holes identified
      • above is not an exhaustive list.
      • perator to hire a professional pest control
      • technician to identify all the gaps/ holes and
      • operator to seal all the gaps to
      • prevent potential pest entrance inside
      • the premises. Submit work order from pest control company
      • Violation Score: 15
      • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: Dust building observed on floor
      • in storage room, behind the big
      • chest-freezer.
      • Clutter was observed under mop sink, by
      • pop rack.
      • Corrective Action(s): Operator to clean the
      • above mentioned areas and any
      • other hard to clean areas.
      • Violation Score: 9
      • 312 - Items not required for food premises operation being stored on the premises [s. 18]
      • Observation: Observed various equipment
      • throughout the premises which are
      • not required for daily operations:
      • - meat slicer in storage room.
      • - old tv in storage room.
      • - tiles and other non required things by pop rack.
      • Corrective Action(s): Operator to remove all
      • the equipment/ items not required
      • for the premises operation to facilitate
      • proper cleaning and monitoring of pest activity.
      • Violation Score: 3
  5. Follow-Up Inspection

    0 infractions

  6. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: There's no hot water available for dishwashing.
      • Corrective Action(s): Get this issue addressed.
      • Violation Score: 15
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation: There's not hot water. The hot water tank needs to be replaced.
      • Corrective Action(s): Closure order issued. Replace the hot water tank and ensure that you have hot and cold running water prior to re-opening.
      • Violation Score: 25
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: There's not hot water at the hand sinks.
      • Corrective Action(s): Get this issue addressed.
      • Violation Score: 5
  7. Follow-Up Inspection

    0 infractions

  8. Follow-Up Inspection

    0 infractions

  9. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: The fan grate in the walk-in cooler has an accumulation of dust/debris.
      • Corrective Action(s): Clean the fan grate.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: 1) Holes/gaps in the kitchen floor have not been sealed. This has been mentioned in the last 2 reports.
      • 2) There is a large gap between the sink and the wall. This is a repeat infraction as well.
      • Corrective Action(s): 1) Seal the holes/gaps in the entire kitchen. Do not use cement as it's not smooth. Use of epoxy, etc is acceptable. The flooring should be smooth, non-absorbent and easy to clean.
      • 2) Seal the gap between the 3-compartment sink and the wall.
      • Violation Score: 3
  10. Follow-Up Inspection

    0 infractions

  11. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): There was no sanitizer available for use. Staff couldn't find any clean spray bottles to prepare the solution in but was able to prepare it in a insert container. Test strips are available onsite, but they're almost out.
      • Corrective Action(s): Ensure that staff prepare the sanitizer solution every morning and change it throughout the day as required. Purchase new spray bottles for the sanitizer and label the bottles. Test strips must be used to determine the correct concentration between 200-400ppm. Purchase more test strips as you're almost out.
      • Violation Score: 5
    • 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
      • Observation: Walk-in cooler temperature was 6.2 degC. Operator claims they've been opening and closing the door a lot.
      • Corrective Action(s): Check the temperature in 1 hour and ensure it's dropped to 4 degC or below. If not, get the cooler serviced.
      • Violation Score: 3
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: 1) A few floor tiles are still cracked or pieces missing. The flooring right outside the staff washroom has tiles missing.
      • 2) The caulking along the edge of the 3-compartment sink is still missing.
      • Corrective Action(s): 1) Seal/replace the tiles. Ensure space between floor tiles are grouted.
      • 2) Provide caulking along the edge of the 3-compartment sink.
      • Violation Score: 5
      • 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
      • Observation: There was only one staff working and she did not have proof of FS level 1 or equivalent certification.
      • Corrective Action(s): At least one staff onsite must be certified.
      • Violation Score: 1
  12. Follow-Up Inspection

    0 infractions

  13. Routine Inspection

    2 infractions

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation: There's not hot water at the sinks.
      • Corrective Action(s): Proper washing/sanitizing cannot be attained. Get the issue addressed.
      • Violation Score: 25
      • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation: There's no hot water available for use.
      • Corrective Action(s): Get the issue addressed.
      • Violation Score: 25
      • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation: There's not hot water at the sink.
      • Corrective Action(s): Proper hand washing procedures cannot be followed. Get the water issue addressed.
      • Violation Score: 15
    • 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]
      • Observation: The caulking at the back of the 3-compartment sink is missing.
      • Corrective Action(s): Clean and replace caulking at the sink.
      • Violation Score: 1
      • 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
      • Observation: There are several tiles which are cracked/broken.
      • Corrective Action(s): Seal the gaps in the ones that have 1-2 small cracks, but replace the ones that have several cracks in them. When replacing tiles, ensure that the gaps in between the tiles are sealed with grout. Get this issue addressed by June 30, 2024.
      • Violation Score: 5
  14. Routine Inspection

    2 infractions

    • 401 - Adequate handwashing stations not available for employees [s. 21(4)]
      • Observation (CORRECTED DURING INSPECTION): The washroom sink does not have any soap or paper towels.
      • Corrective Action(s): Provide soap and paper towels at the washroom hand sink.
      • Violation Score: 5
    • 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]
      • Observation: Several floor tiles in the kitchen broke/cracked in the process of the old oven being replaced with a new one.
      • Corrective Action(s): Repair/replace the damaged tiles.
      • Violation Score: 1
      • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Cutting board on the prep table used for chopping vegetables has black stains in several areas.
      • Corrective Action(s): Flip/resurface the cutting board as discussed.
      • Violation Score: 3
  15. Routine Inspection

    1 infraction

    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: The top surface of one of the inventory storage units, also used as a counter for boxing pizzas, was repaired with duct tape.
      • Corrective Action(s): Duct tape is not a smooth and easy to clean surface. It can accumulate pathogens and cross contaminate food. Remove the duct tape and repair/replace the unit to ensure the surface is smooth and easy to clean. Date to be corrected by: February 22, 2023
      • Violation Score: 3
  16. Follow-Up Inspection

    0 infractions

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