IHOP #301

514 8th Ave, New Westminster · Restaurant

22 inspections

Follow-Up InspectionFeb 20, 2026
0 infractions
Routine InspectionFeb 4, 2026
2 infractions
- 401 - Adequate handwashing stations not available for employees [s. 21(4)]
  - Observation: The hand sink in the main kitchen is not draining.
  - Corrective Action(s): Address the issue. The hand sink must be available for kitchen staff for hand washing at all times.
  - Violation Score: 5
- 101 - Plans/construction/alterations not in accordance with the Regulation [s. 3; s. 4]
  - Observation: There's water pooling under and around the ice machine.
  - Corrective Action(s): Any piping should lead to a drain. The device meant to pump water up the line is not working. Get this issue addressed.
  - Violation Score: 1
  - 304 - Premises not free of pests [s. 26(a)]
  - Observation: A few mice droppings noted on the shelf upstairs, behind the straws. Some droppings noted along the wall joints in the bun storage room.
  - Corrective Action(s): Get these cleaned up. Continue monitoring for mice.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: General cleaning required.
  - Corrective Action(s): Clean behind the ice machine, under equipment in the kitchen, floor in the bun storage room.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Fan inside the 4-door cooler in the kitchen is making a clunking sound.
  - Corrective Action(s): Repair the unit.
  - Violation Score: 3
Routine InspectionAug 14, 2025
2 infractions
- 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION): Some food debris noted on the back of the meat/cheese slicer.
  - Corrective Action(s): Ensure that staff is taking the slicer apart and cleaning/sanitizing as required. It should be cleaned every 4 hours.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: The kitchen requires a thorough cleaning.
  - Corrective Action(s): Sweep/mop the kitchen floor, clean under and between equipment, wipe down the coolers and the shelving inside.
  - Violation Score: 3
  - 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: 1) Large garbage bin beside the 2-compartment sink is quite tattered with pieces broken off or melted.
  - 2) As per staff, the side cooler in the kitchen is leaking. Staff have towels on the floor to absorb the water.
  - Corrective Action(s): 1) Replace the garbage bin with a new one.
  - 2) Repair the cooler.
  - Violation Score: 3
Routine InspectionDec 5, 2024
1 infraction
- 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION): Slicer has not been cleaned properly. Food debris noted on the unit.
  - Corrective Action(s): Ensure slicers are washed and sanitized after use.
  - Violation Score: 5
Follow-Up InspectionJun 21, 2024
0 infractions
Follow-Up InspectionJun 4, 2024
1 infraction
- 304 - Premises not free of pests [s. 26(a)]
  - Observation: Business still has a pest issue.
  - Corrective Action(s): Address cleaning issues. Pest control service has been increased to weekly for June and July.
  - Violation Score: 9
  - 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Equipment i.e. grill not required for the business is being stored in the hallway upstairs.
  - Corrective Action(s): This is a harborage site for rodents. Remove it from the premises.
  - Violation Score: 9
Follow-Up InspectionMay 24, 2024
1 infraction
- 304 - Premises not free of pests [s. 26(a)]
  - Observation: Mice droppings noted all over the shelves in the dry storage room; on the floor along the wall where posters are stored; under the bagged, disposable coffee cups. Pest control company is coming in monthly only.
  - Corrective Action(s): 1) Remove all posters from the premises if they're not required for the operation of the business. Move all the items from the shelves and thoroughly clean and sanitize the shelves. Store all open foods and disposable coffee cups in rodent proof containers.
  - 2) Increase the frequency of pest control service to once a week until the rodent infestation issue has been resolved. Each report must be onsite for review.
  - Violation Score: 15
  - 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: At least 2 holes noted on the ceiling in the dry storage room; gaping hole in the base of the door to the dry storage room has still not been sealed; vent in back room is covered with mesh but it's not fine enough; wall behind the sink in the back storage room is damaged and could be an entry point for mice. Pest control technician has mentioned most of these items but not all have been addressed.
  - Corrective Action(s): 1) Seal all potential entry points in the restaurant.
  - 2)Complete all items mentioned by the pest control technician.
  - Violation Score: 15
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Liquid/grease noted pooling on the floor under the seat of the 1st booth (on the R) located along the hallway leading to the washrooms. Manager claims that the leak has been fixed.
  - Corrective Action(s): Clean this area and ensure there's no further leakage.
  - Violation Score: 15
Routine InspectionMay 6, 2024
1 infraction
- 304 - Premises not free of pests [s. 26(a)]
  - Observation: 1) Rodent droppings observed in the following areas :
  - - beside the alto sham in the kitchen
  - - upstairs storage room :
  - - on the shelves - on the sugar container lid
  - - behind the door
  - - in the hallway
  - 2) Few live rodents observed to be
  - trapped in a tin cat by stairs.
  - Rationale : Rodents may contaminate food and food
  - cont act surfaces and spread pathogens carried by
  - rodents
  - Corrective Action(s): Corrective Action :
  - 1) Remove rodent droppings. Apply bleach solution
  - ( 1 tsp bleach per 1 litre water ) to the affected
  - areas mentioned above
  - 2) Remove live rodents.
  - * Continue to monitor further pest activity. Contact
  - the pest control company and increase the frequency
  - of service to twice every month.
  - * 3) Complete all the pending recommendations
  - provided by the pest control technician on the
  - report
  - 4) Replace the broken lid for the pancake container.
  - Date To Be Corrected By : 2024/05/24
  - Violation Score: 15
  - 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: 1) Hole observed in the ceiling above the shelf inside
  - the dry storage room.
  - 2 Opening observed at the base of the dry storage room
  - door.
  - Corrective Action(s): Corrective Action :
  - - Ensure to seal the hole and the opening mentioned
  - above.
  - - All paper bags should be kept inside pest-proof
  - containers as they can be used as nesting materials
  - for rodents.
  - - Store a bag of sugar inside the pes-proof container.
  - Date To Be Corrected By : 2024/05/24
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Dry foods debris observed inside the meat slicer
  - blade guard.
  - Corrective Action(s): Corrective Action : Ensure to disassemble all parts
  - of the meat slice to thoroughly clean the
  - equipment.
  - Date To Be Corrected By : 2024/05/24
  - Violation Score: 3
Routine InspectionSep 7, 2023
2 infractions
- 201 - Food contaminated or unfit for human consumption [s. 13]
  - Observation (CORRECTED DURING INSPECTION): Two bags of buttermilk pancake mix had chew marks from rodents in the upstairs storage room.
  - Corrective Action(s): Discard both bags of pancake mix immediately. Start storing the pancake mix in containers with tight fitting lids to prevent contamination from rodents.
  - Violation Score: 5
  - 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): New staff member had filled the sanitizer bucket at FOH with floor degreaser/cleaner instead of sanitizer.
  - Corrective Action(s): Ensure that staff are aware that only sanitizer can be used on food contact surfaces and that they know which one that is when refilling the sanitizer bucket.
  - Violation Score: 5
- 103 - Failure to hold a valid permit while operating a food service establishment [s. 8(1)]
  - Observation: Delivered outstanding permit fee letter.
  - Corrective Action(s): Permit fee is due in the amount of $250.00 by September 21, 2023 or a Closure Order will have to be issued.
  - Violation Score: 1
  - 304 - Premises not free of pests [s. 26(a)]
  - Observation: Several mice droppings observed along the back shelves in the upstairs storage room.
  - Corrective Action(s): Clean the affected areas using bleach solution.
  - Violation Score: 3
  - 501 - Operator does not have FOODSAFE Level 1 or Equivalent [s. 10(1)]
  - Observation: Manager's FS level 1 certificate expired in April 2023.
  - Corrective Action(s): Manager/operator must have FS level 1 or equivalent certification at all times. Get recertified by Oct. 31, 2023.
  - Violation Score: 1
  - 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
  - Observation: None of the staff on duty had a valid FS level 1 certification.
  - Corrective Action(s): In the Manager/Owner's absence, at least 1 staff on duty must have FS level 1 or equivalent certification. Get this addressed by October 31, 2023.
  - Violation Score: 1
Routine InspectionJan 23, 2023
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Creamers and greens in the front bin were above 4 degC.
  - Corrective Action(s): After meal rush, move the creamers and greens inside the cooler.
  - Violation Score: 5
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: Scoop was stored in water by the grill.
  - Corrective Action(s): As discussed, always store scoops in ice water. Once the ice melts, clean and refill the insert with fresh ice. Change the scoops every 4 hours.
  - Violation Score: 3
  - 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: General cleaning required.
  - Corrective Action(s): Clean the floor in the kitchen.
  - Violation Score: 3
Follow-Up InspectionJun 10, 2022
0 infractions
Follow-Up InspectionJun 6, 2022
0 infractions
Routine InspectionJun 2, 2022
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Observation : 1) Waffle and French toast batters containing
  - raw egg stored in broken cooler, measured 4C using
  - probe thermometer. Operator stated the batter had been
  - made this morning (currently 11am) 2) Prepared greens
  - stored in cooler cabinet measured 8C using probe thermometer
  - Corrective Action(s): Corrections : 1) Batter and greens : moved to walk-in cooler.
  - Do not store potentially hazardous goods above
  - 4C to prevent pathogen growth
  - Violation Score: 5
  - 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
  - Observation (CORRECTED DURING INSPECTION): Observation : No sanitizer was in use or prepared in Kitchen area
  - while food prep was already occurring. Wiping cloths were
  - left on counter when not in use
  - Corrective Action(s): Corrections : Sanitizer bucket was prepared and measured
  - approximately 200 ppm quats. Keep wiping cloths stored in
  - sanitiar when not in use and have sanitizer prepared at
  - all times for proper sanitization.
  - Violation Score: 5
- 308 - Equipment/utensils/food contact surfaces are not in good working order [s. 16(b)]
  - Observation: Observation: Built-in cooler next to grill top area is leaking
  - and needs repair. Air temperature measured 12C and food
  - stored inside measured 12C. Store manager was made aware
  - of broken cooler 2-3 days prior, however it has not been
  - addressed or fixed
  - Corrective Action(s): Corrections : Repair cooler so that it is able to store food at 4C or below
  - Date To Be Corrected By: 2022/06/06
  - Violation Score: 15
  - 312 - Items not required for food premises operation being stored on the premises [s. 18]
  - Observation: Observation: Unused grill and toaster equipment being stored
  - in hallway upstairs. This is a recurring issue that has been
  - coded on a previous report (2021)
  - Corrective Action(s): Correction: Remove equipment that is not required for the
  - operation of restaurant
  - Date To Be Correct By: 2022/06/09
  - Violation Score: 1
Routine InspectionJan 29, 2021
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): parcooked bacon stored on counter in the kitchen. product was not immediately transferred to upright cooler from walk-in cooler. product measured 14C internal
  - Corrective Action(s): discarded. ensure that all cold potentially hazardous foods are kept <4C at all times.
  - Violation Score: 5
  - 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
  - Observation (CORRECTED DURING INSPECTION): 3 spray bottles of sanitizer solution in the front of house all measured 0 ppm QUATS. Ecolab dispenser in the back of house measured 0 ppm at the dispenser
  - Corrective Action(s): Refilled spray bottles with QUATS sanitizer from diversey dispenser. Do not use the Ecolab dispenser until it is repaired and able to mix a 200ppm QUATS solution
  - Violation Score: 5
- 312 - Items not required for food premises operation being stored on the premises [s. 18]
  - Observation: numerous toasters and grill equipment stored upstairs in hallway.
  - Corrective Action(s): remove the equipment. do not store equipment on site that is not necessary for daily operations
  - Violation Score: 1
  - 403 - Employee lacks good personal hygiene, clean clothing and hair control [s. 21(1)]
  - Observation (CORRECTED DURING INSPECTION): Staff cellphone, wallet, and keys stored above handsink at the grill area
  - Corrective Action(s): do not store personal belongings in food preparation and handling areas. keep them separated.
  - Violation Score: 3
Routine InspectionAug 27, 2020
1 infraction
- 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION): Equipment / utensils / food contact surfaces not maintained in sanitary condition [S.17; S.16(c)
  - 1. Big dough mixer next to dishwashing area noted with debris of flour on the body.
  - 2. Pop dispensing hose noted with mild mold growth at the hose-mouth-attachment.
  - Corrective Action(s): Ensure the above listed items are properly cleaned and sanitized.
  - Date to be Corrected By: Immediately
  - Violation Score: 5
Routine InspectionNov 19, 2019
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): REPEAT OBSERVATION: liquid eggs for omelets found to be stored out on the counter top. product measured 15C
  - Corrective Action(s): Ensure that all cold potentially hazardous foods are kept <4C at all times.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: REPEAT OBSERVATION: grease and debris build up observed in the following areas;
  - -underneath the farthest flat top grill
  - -around the 2 burner stove and between equipment adjacent to it
  - Corrective Action(s): Discussed concerns with operator. These areas must be cleaned immediately and on a more frequent basis
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: REPEAT OBSERVATION: Tiles and grout around the facility are in poor condition.
  - -in front of the walk-in freezer door (inside the walk-in cooler)
  - -along the hall in front of the walk-in cooler door
  - -dish pit floor grouting
  - Corrective Action(s): replace broken tiles and fill the missing grout. due 3 months
  - Violation Score: 3
Routine InspectionNov 19, 2019
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Liquid eggs for omelets found to be stored out on the counter. Product measured 15C
  - Corrective Action(s): Ensure that all cold potentially hazardous foods are stored <4C at all times.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: REPEAT OBSERVATION: Grease and debris build up observed in the following areas;
  - -underneath the farthest flat top grill
  - -around the 2 burner stove and between equipment adjacent to it
  - Corrective Action(s): Discussed concerns with operator. These areas must be cleaned on immediately and on a more frequent basis.
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: REPEAT OBSERVATION: tiles and grout around the facility are in poor condition;
  - -in front of the walk-in freezer door (inside walk-in cooler)
  - -along the hall in front of the walk-in cooler door
  - -dish pit floor grouting
  - Corrective Action(s): Replace broken tiles and fill the missing grout. due: 3 months
  - Violation Score: 3
Follow-Up InspectionJun 7, 2019
1 infraction
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: OUTSTANDING: grease and debris build up observed in the following areas;
  - -underneath the farthest flat top grill
  - -around and under the handwash station
  - -around the 2 burner stove and between equipment adjacent to it
  - Corrective Action(s): clean the above noted areas. this must be done on a more frequent basis.
  - Violation Score: 9
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: OUTSTANDING: Tiles and grout around the facility are in poor condition.
  - -around the hot station
  - -walk-in cooler floor
  - -along the hall in front of the walk-in cooler door
  - Corrective Action(s): Replace the broken tiles and fill the missing grout
  - due: 1 month
  - Violation Score: 5
Routine InspectionMay 29, 2019
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): Following products found to be stored >4 degrees C;
  - -liquid eggs for omelets (18C internal)
  - -crepes (40C)
  - Corrective Action(s): discarded. Ensure that all cold potentially hazardous foods are stored <4 degrees C at all times.
  - Violation Score: 5
- 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
  - Observation: Grease and debris build up observed in the following areas;
  - -underneath the farthest flat top grill
  - -around and under the handwash station
  - -around the 2 burner stove and between equipment adjacent to it
  - Corrective Action(s): Clean the above noted areas. This must be done on a more frequent basis.
  - Violation Score: 9
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: Tiles and grout around the facility are in poor condition
  - -around the hot station
  - -walk-in cooler floor
  - -along the hall in front of the walk-in cooler door
  - Corrective Action(s): Replace the broken tiles and fill the missing grout.
  - due: 1 month
  - Violation Score: 5
Follow-Up InspectionAug 24, 2018
2 infractions
- 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION): OUTSTANDING: scoop stored in warm dirty water at the grill station (water measured 17C)
  - Corrective Action(s): if storing utensils in water, ensure that they are kept in ice water and maintained <4C.
  - Operator to keep scoop in cooler unit
  - Violation Score: 5
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: 2 issues;
  - crepe mix in the kitchen area upright coolers double stacked without lids
  - OUTSTANDING: fruit salad in the grill area cooler stored without a lid on the lower shelf
  - Corrective Action(s): Ensure that all food products are protected from contamination with lids or plastic wrap in storage. do not double stack open containers.
  - Violation Score: 3
Routine InspectionAug 20, 2018
2 infractions
- 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
  - Observation (CORRECTED DURING INSPECTION): 2 products left out at room temperature
  - -waffle mix measured 20 C
  - -french toast mix measured 18 C
  - Corrective Action(s): Both products discarded. ensure that all cold potentially hazardous foods are maintained <4 degrees C at all times
  - Violation Score: 5
  - 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
  - Observation (CORRECTED DURING INSPECTION): REPEAT INFRACTION: scoop stored in warm dirty water at the grill station (water measured 19C)
  - Corrective Action(s): If storing utensils in water, ensure that they are kept in ice water and maintained <4 degrees C
  - Violation Score: 5
- 209 - Food not protected from contamination [s. 12(a)]
  - Observation: 2 issues;
  - -open container of bananas stored underneath grill area handsoap and paper towels.
  - -grill area fruit salad mix stored without a lid
  - Corrective Action(s): Ensure that all food products are stored in a sanitary manner and with lids to protect them from contamination.
  - Violation Score: 3
  - 304 - Premises not free of pests [s. 26(a)]
  - Observation: Rodent droppings and shredded paper found in dry storage shelf
  - Corrective Action(s): Clean area and sanitize thoroughly. Maintain facility and garbage area in a sanitary manner to prevent attracting pests.
  - Violation Score: 3
  - 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
  - Observation: Piles of wood debris noted by garbage containers in the back of the facility.
  - Corrective Action(s): Remove wood debris as this can provide a harborage site for rodents. Maintain facility in a clean and organized manner to prevent attracting pests
  - Violation Score: 3
  - 311 - Premises not maintained as per approved plans [s. 6(1)(b)]
  - Observation: Grouting and tiles cracked and/or missing in the grill area, dishwashing area, and the walk-in freezer door
  - Corrective Action(s): Replace the tiling and grouting within 3 months (due before Nov 20, 2018)
  - Violation Score: 3
Routine InspectionSep 5, 2012
0 infractions