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Victoria Rest Home Food Service

731 Queens Ave, New Westminster · Institutional Kitchen

Official record from Fraser Health →

Inspection summary

Victoria Rest Home Food Service has been inspected 15 times by Fraser Health Authority since August 28, 2018. The most recent inspection, on August 7, 2026, found no infractions.

6 of 15 inspections on record found no infractions at all. In the past 12 months there were 2 inspections with 0 infractions recorded. The higher-risk findings here relate to: Food temperature control, Cleaning and sanitizing and Pests.

The last 3 inspections in a row found no infractions. The number of infractions per inspection has stayed roughly the same over time.

What these findings mean

Health authorities word their violations differently, so we group them by what they mean for food safety. Higher-risk findings are the ones inspectors treat as critical, because they can directly make someone sick.

  • Food temperature controlHigher risk

    Bacteria multiply fastest between about 4 °C and 60 °C (40 °F to 140 °F). Inspectors check that cold food stays cold, hot food stays hot, cooked food is cooled quickly, and that staff have accurate thermometers. Temperature problems are one of the most common causes of food poisoning, so these are treated as critical findings.

    Recorded 3 times across 2 separate inspections, most recently on December 1, 2022. For example: 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]

  • Cleaning and sanitizingHigher risk

    Anything that touches food, such as cutting boards, dishes and utensils, must be washed, rinsed and sanitized. Inspectors check dishwasher temperatures, sanitizer strength and how wiping cloths are stored. Poor sanitizing lets bacteria survive from one use to the next.

    Recorded 3 times across 3 separate inspections, most recently on May 26, 2022. For example: 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]

  • PestsHigher risk

    Signs of mice, rats, cockroaches or flies, or gaps and clutter that let them get in or hide. Pests carry bacteria and can contaminate food and surfaces, so evidence of activity is treated seriously and usually triggers a follow-up visit.

    Recorded 3 times across 3 separate inspections, most recently on February 26, 2020. For example: 304 - Premises not free of pests [s. 26(a)]

  • Protecting food from contaminationHigher risk

    This covers how food is stored, prepared and displayed: raw meat kept away from ready-to-eat food, food covered and stored off the floor, and nothing dripping or splashing into it. Cross-contamination from raw to cooked food is a direct route for salmonella and E. coli.

    Recorded 2 times across 2 separate inspections, most recently on December 16, 2024. For example: 209 - Food not protected from contamination [s. 12(a)]

  • Building, plumbing and upkeepLower risk

    Floors, walls and ceilings must be smooth and clean, with working lighting, ventilation, plumbing, hot and cold water, and washrooms. These are rarely an immediate food-safety risk on their own, but persistent problems can lead to pest or sanitation issues.

    Recorded once on March 27, 2025. For example: 306 - Food premises not maintained in a sanitary condition [s. 17(1)]

About this data

These results come from Fraser Health Authority, which inspects food premises and other public facilities in this area. We republish the authority's public disclosure data and refresh it regularly; the official record is the final word.

15 inspections

  1. Routine Inspection

    0 infractions

  2. Routine Inspection

    0 infractions

  3. Routine Inspection

    0 infractions

  4. Routine Inspection

    1 infraction

    • 306 - Food premises not maintained in a sanitary condition [s. 17(1)]
      • Observation: 1) Minor amount of rodent droppings observed in the space below the ovens.
      • 2) Spilled coffee grounds in the undercounter cabinet closest to the fridge.
      • Corrective Action(s): Remove rodent droppings. Clean and sanitize this area with a strong bleach solution. Clean up spilled debris and dry goods to prevent attracting pests.
      • Date to be corrected by: 1 day
      • Violation Score: 3
  5. Routine Inspection

    1 infraction

    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Exposed rodent bait is being used near food storage (in the storage room downstairs).
      • Corrective Action(s): Do not use rodent bait inside the food premises or near any food related storage. This is poison that can contaminate food.
      • Bait is for exterior use only. Remove and consult with pest control.
      • Date to be corrected by: 1 week
      • Violation Score: 3
  6. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): Kitchen refrigerator #1 had an ambient temperature of 9 C and # 2 had an ambient temperature of 11 C. Both refrigerators were new, but were adjusted to the warmest setting.
      • Corrective Action(s): Both refrigerators were adjusted to the coldest setting and were < 4 C afterwards. Ensure that they are checked daily.
      • Violation Score: 5
    • 315 - Refrigeration units and hot holding equipment lack accurate thermometers [s. 19(2)]
      • Observation: Only one out of two kitchen refrigerators are equipped with a thermometer.
      • Corrective Action(s): Ensure that a thermometer is placed inside the second kitchen refrigerator within one week.
      • Violation Score: 1
  7. Routine Inspection

    1 infraction

    • 302 - Equipment/utensils/food contact surfaces not properly washed and sanitized [s. 17(2)]
      • Observation (CORRECTED DURING INSPECTION): Food contact surface sanitizer bottle had over 200 ppm bleach. This can result in bleach staying on food contact surfaces and coming into contact with food. Note that 100ppm-200ppm of bleach is recommended, which is typically 1 tsp per liter.
      • Corrective Action(s): Refilled to 100 ppm.
      • Violation Score: 5
  8. Routine Inspection

    0 infractions

  9. Routine Inspection

    1 infraction

    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: rodent droppings observed underneath kitchen sink and behind dishwasher
      • Corrective Action(s): cleaned. Ensure that rodent droppings are removed and areas are sanitized when identified.
      • Violation Score: 3
  10. Routine Inspection

    2 infractions

    • 205 - Cold potentially hazardous food stored/displayed above 4 °C. [s. 14(2)]
      • Observation (CORRECTED DURING INSPECTION): domestic cooler in kitchen area measured to have contents at 7C. cooler unit was turned down at the time of inspection
      • Corrective Action(s): ambient temperature was observed to be going down. Reviewed with operator to check the temperature twice daily and ensure that it is kept below 4C
      • Violation Score: 5
    • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent droppings observed on dry storage shelf (furthest back room, shelf above floor level)
      • Corrective Action(s): clean the rodent droppings and sanitize area using a 100 ppm chlorine bleach solution
      • Violation Score: 3
  11. Follow-Up Inspection

    0 infractions

  12. Follow-Up Inspection

    0 infractions

  13. Follow-Up Inspection

    1 infraction

    • 305 - Conditions observed that may allow entrance/harbouring/breeding of pests [s. 26(b),(c)]
      • Observation: The perimeter of the dry storage room did not bear a smooth, non-aborbent and easily cleanable floor surface. Dirt and some rodent droppings were observed around the perimeter.
      • Corrective Action(s): Remove rodent droppings and dirt around the perimeter of room noted. Repair the floor to provide a surface that is smooth, non-absorbent and easily cleanable around the perimeter (eg. repair floor and install baseboards etc.).
      • Correction date: by March 14, 2019.
      • Violation Score: 3
      • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: The surfaces of the the shelving units in the dry storage room downstairs were made of raw wood. Some shelving units had paint that were worn off.
      • Corrective Action(s): Repair and repaint the shelving units to bear a surface that is smooth, non-absorbent and easily cleanable.
      • Correction date: by March 13, 2019.
      • Violation Score: 3
  14. Routine Inspection

    2 infractions

    • 301 - Equipment/utensils/food contact surfaces not maintained in sanitary condition [s. 17(1)]
      • Observation (CORRECTED DURING INSPECTION): Baking pans, dough roller, cutting board etc. were found in areas (under the countertops near the sink and below the oven) with pest activity. Some food contact equipment/utensils stored above the stove area (fume hood cabinet) that appeared hard to clean.
      • Corrective Action(s): Wash and sanitize all food contact items. Remove all of the food contact items to a storage area away from pest activity. Equipment above the stove/fume hood area must be moved to an area that is easier to clean.
      • Correction date: Immediately.
      • Violation Score: 5
    • 209 - Food not protected from contamination [s. 12(a)]
      • Observation: Whole fruits (apples, oranges) stored on shelves downstairs where rodent droppings were noted.
      • Corrective Action(s): Move fruits to pest proof storage area.
      • Correction/completion date: immediately.
      • Violation Score: 3
      • 304 - Premises not free of pests [s. 26(a)]
      • Observation: Rodent droppings noted in the following areas:
      • -under the counter near the kitchen sink
      • -under the built-in oven
      • -on the shelf in the dry foods storage area downstairs
      • Corrective Action(s): Spray the noted areas with water, use paper towels to wipe away all rodent droppings, clean and disinfect areas with 100ppm bleach sanitizer and allow to air dry.
      • Increase pest control services from monthly to weekly. Provide invoices as proof. Follow the recommendations from pest control company. Continue to monitor for pest activity by visually inspecting for rodent droppings and removing them and cleaning and sanitizing the areas..
      • Correction/completion date: March 4, 2019.
      • Violation Score:
  15. Routine Inspection

    2 infractions

    • 303 - Equipment/facilities/hot & cold water for sanitary maintenance not adequate [s. 17(3); s. 4(1)(f)]
      • Observation (CORRECTED DURING INSPECTION): Sanitizer solution not available at the time of inspection
      • Corrective Action(s): staff re-made sanitizer at 100 ppm chlorine in spray bottle, however the spray bottle is for a Lysol cleaner with a foaming spray nozzle.
      • Provide a new spray bottle with a proper spray nozzle for sanitizing food contact surfaces.
      • Violation Score: 5
    • 307 - Equipment/utensils/food contact surfaces are not of suitable design/material [s. 16; s. 19]
      • Observation: duct tape being used to "repair" broken scissors
      • Corrective Action(s): do not repair equipment with duct tape as this is not an easily cleanable surface.
      • Remove the broken scissors
      • Violation Score: 3
      • 502 - In operator’s absence, no staff on duty has FOODSAFE Level 1 or equivalent [s. 10(2)]
      • Observation: One staff member on site at the time of food preparation. staff not trained in FOODSAFE level 1
      • Corrective Action(s): Minimum 1 staff member required to have successfully completed FOODSAFE level 1 during times of operation.
      • Violation Score: 1

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